Dog Duty, Inc

I completely agree with Jenny and Liz (the most current reviewers) — I am so happy with my clean yard and impressed with the service Dog Duty provides. I had absolutely no idea how much I would come to truly appreciate such a seemingly inconsequential service!
When I called, both people I spoke with (office and supervisor?) were friendly, professional, and patient in answering all of my questions. I have been using Dog Duty since March 2012 (just over 4 months) and have never had any issues with billing or service.
Steven reliably shows up each week on his appointed day, performs a thorough clean up job in my yard, and then ensures the gates are locked when he leaves. He is very efficient, and each week I am amazed that since I introduced my dogs to him, they initially run out the dog door to attack the yard-​intruder and upon realizing it’s only Steven, they say, «hi,» and then head back inside to resume guarding the yard from atop the back of the couch (aka, napping!) — leaving him alone to do his work. When I have spoken with Steven (to tell him how much I appreciate the job he does) he is also very polite and professional… and (what surprised me, considering his profession) he has a great attitude — so positive.
Beyond always having a landmine-​free yard, what I love about Dog Duty is that I never have to think about them — even when I am traveling. Everything consistently runs exactly how it should with no effort or worry on my part. Using Dog Duty truly is hassle-​free.
…it appears that there is also a Unilocal listing for Dog Duty under Scoop Wizards.

I never pictured myself thinking about poop so much.
But, I have a mastiff and a great dane, and those two bastards can make massive, giant, tremendous doodies all over the place. Like mountains. Big, huge shit mountains.
I’ve used Dog Duty for about six months now. In the beginning, the guy that came out did not do a good job. Once I brought that to the owner’s attention, he put a new guy on the job, and it’s been great ever since. I have service on Thursdays, and the guy even showed up on Thanksgiving. Really? Impressive, I tell you.
The guy also leaves little treats for my giant poo-​makers, which makes them quite happy. And my yard is nice and clean.

Wow. I came here today to post my experience with this company, and I guess should not be surprised that I am not the only victim of this service.
At least three times, the company claimed to have «scooped» the poop but did not, yet charged me for it, and emailed me telling me it was complete.
They used to be on their game, but it is a huge disaster now. Stay away.

WAS a long term customer, initially very pleased with service, but they started missing weekly pickup, told me they did it when they didn’t, said they have GPS proof they were there, but I have «proof» in my backyard that my 3 dogs couldn’t have accomplished in just 1 days time. Around the holidays I went weeks without service. Finally had to cancel service.

Same story customer for over two years, and Dog Duty just stopped showing up. I got tired of calling to get refunds/​credits which were never fulfilled, and tired of trying to figure out if anyone actually showed up. Horrible Customer service. Make the switch to Hound Mounds… so far things are much better there.

This company used to be so good, and we were so happy with them. We’ve been clients for several years. Now, their service is absolutely terrible. No more post-​its to let you know they’ve been there (as if the poo-​ridden mine-​field that my yard has become is not evidence enough!). Plus, the customer service is TERRIBLE.
What are these people doing during the day? Don’t expect to contact them, as their business closes @ 3pm every day? Huh? We’re flushing dog duty and wiping them from our bank account. They should be called «Dog Doo Nothing» Do not use this company.

I’ve been working with Dog Duty for over 4 years now and it continues to be a pleasure to work with Lance and his staff. Dog Duty is an example of a small business run right and I will continue to refer them to all of my friends when they get new dogs!

How many poop jokes can I fit into one review?
As evidenced from previous reviewers, Dog Duty has gone down the proverbial crapper. The service from both ends got so bad that I ended up cancelling. Understand, this took a lot of doing, because I have two dogs, one of which likes to mosey around the entire yard while doing her biz. In the end, I would rather swab my own poop deck than deal with the chuckleheads at dog duty.
Shih-​tzu.

I agree with Maria and JR — what in the WORLD has happened with Dog Duty over the past few months? We have no evidence they’ve been to our place in weeks — no Post-​It notes, no phone calls, no nothing, but we still have loads of poo AND a recurring automatic charge every month. Up until a short time ago, they were awesome on all fronts, from the work they performed to the open communication they provided. Recently, though, an unclean yard and no sticky notes tell a completely different story. So sad, because we really liked these guys.

I’ve been a customer of Dog Duty for a couple of years now. When I first started, they were great. The guy who cleaned my yard was affable, sweet to my dog, and made a point to let me know he was there. Unfortunately, the experience went downhill from there. In the past several months, I’ve seen no evidence that they’ve been here at all.
I’m really disappointed.

I have to tell you, without Dog Duty our customers would be in a mess. We take care of hundreds of customers properties, when we see that dog’s duties are all over the yard we refer only dog duty. Paula is Great, this team of people are fantastic and COMPLETELY customer orientated!
Seriously, they take there «duty» seriously and clean up your yard very timely, scheduled and thorough!

I’ve been a customer of Dog Duty since they opened in Austin. Lance has really built a solid business. We have 3 dogs and cleaning up their poop is really not something I relish. Takes me back to a time when I was free labor for my loving parents. The smell of dog poop on a hot summer day is not something anyone enjoys. I gladly pay a few bucks each week to have Dog Duty take care of this unpleasant chore for me. In the years and years I’ve used them, we’ve never had a complaint.

I contacted Dog Duty to clean the backyard of my new house which had previously been occupied by two dogs. I prepaid them with a credit card over the phone so that they could come out while I was at work. When I arrived home that day, there was a trash bag filled with dog excrement in my front yard. While I was not pleased with this, I thought maybe it was not part of their service to haul away. Then, I was appalled when I stepped into my small backyard. Over the course of the weekend I picked up 15 – 20 dog piles that they «missed.» I could not wait for them to come back on Monday since it was Easter weekend and I had children coming over on Sunday. I left two messages over the weekend and received a somewhat apologetic phone call on Monday saying they would issue a refund to my credit card. When I still had not seen the refund, I called back to see when I would get the $ 48.71 back on my card. The woman said that they would not give a full refund but would reduce the charge to $ 43.30! Unbelievable! You should never use these people! My backyard is quite small and they missed tons of piles as well as leaving the stuff they did pick up in my front yard! Then they said they would issue a refund only to later specify that they meant they would credit me $ 5. I would at least have expected to get HALF of my $ back since they only seemed to pick up half of the waste in my backyard. Appalling service and then they did not even attempt to rectify the situation.