Dhi Mortgage-Title

If I could give these people zero stars, I would. Rude, unprofessional, impossible to get a hold of, and completely disorganized. Luckily I bailed before I was under contract with them. I went to this company because I thought they were my only option for a particular down payment assistance program — but I was wrong. Keep searching. When you find someone who responds pleasantly and promptly and who takes the time to explain the details of the biggest financial decision of you life, you will know you have found the right company. This is not it, kiddos. How these folks are still in business is beyond me.

Purchasing my first home now and the process was smooth until closing time. My loan processor has been incredibly hard to get ahold of, her automatic response is always on and she never gets back with you. My closing date was scheduled for a friday at 10 am and I was told by my real estate the day before that closing was pushed back and had to frantically reschedule things and movers the day before. Changes day off at work and everything. Incredibly inconvenienced. I had to contact them to find out my closing date was changed less than 24 hrs before it was supposed to take place. Still haven’t heard back from my loan processor. Now frantically trying to find movers for a MONDAY. Not happy and not impressed at all with the customer service and lack of communication.

First time home buying with DHI was terrible.
Norma was our agent and I was never able to get ahold of her, in her office or on her cell. Every time I called she not once answered her phone and I would leave a voicemail to call me back each time, which I would never get a returned phone call. Norma only called us when she needed something or when it was convenient for her. From the minute we sat down with Norma, the first time in her office, it immediately felt like she was going through the motions and not actually taking the time to listen to our needs and what we were asking. There were several times we had answered questions she had asked us and then later on asked them again because she didn’t listen the first time. I would not work with her again.
We were asked by DHI on a Friday around 4pm to provide documents within 48 hours to make sure our loan was accepted. This is not acceptable in any way to ask someone to provide pages of information on a Friday afternoon, when everything is closed over the weekend, and expect us to just drop everything we’re doing and somehow make it work. Why we were only given 48 hours notice is beyond me and unacceptable.
We were also told a certain amount was due at closing, in which we had a check prepared (which Norma told us would work) in advance for the amount due. Literally 30 minutes before we closed, while driving there, I recieved a phone call that that the amount due is now $ 500 more than what was originally told to us because of something they had missed. So we arrive to sign the paperwork and was told that a check was not acceptable and we had to have a cashiers check, even though Norma said it would work. So now we had to delay the closing 20 more minutes to leave to go to the bank to pull out a cashier’s Check for $ 500 more than what was originally asked.
This entire process with DHI and Norma was terrible and very stressful, especially as a first time home buyer who had no idea what to expect. I will not and would not ever do service with Norma again.

The person we worked with was terrible. She never responded to email or phone calls. She failed on multiple occasions to fully explain the details and we ended up having to track down someone else to answer our questions. We often had to re-​supply the same information multiple times as she never forwarded info to the underwriting group. Overall working with DHI Mortgage and DHI Title has been terrible, would never do it again.

Kudos to Norma for helping us succeed through the process of investing in our third home. She does a great job making the purchase a simple process with her responsiveness. I strongly recommend this company and Norma to buyers.

I was so disappointed by the business. When I was first introduced to this company I was under the impression that they were dedicated to helping you on the road to credit recovery so that you can buy a house in time. They tell you that they don’t charge you because they really want to earn your business when you are ready to mortgage a house. Sounded dandy, I have been eager to start fixing my credit and get back on track from the devastating list of un insured, unemployed, end of college part of my life that destroyed my once amazing credit. For maybe the first week they were good about returning calls or emails. After that, whenever I would call, I wouldn’t get a call back, whenever I would email, I wouldn’t get an email back. Suddenly I got an email from the person who is suppose to help advise us that was CC’d with his manager asking if they could close our case… I responded asking them not to do that as we had a few un answered questions in regards to the best tactic to take from some info they had given us in the past… no response. They clearly do NOT care about helping customers and they clearly do NOT want our business when we mortgage a house, so I clearly will NOT be signing a mortgage through them. If they can’t respond to us over some very simple questions, how on earth am I to trust that they would be on any level, more professional with my husband and I should it involve a $ 300,000 mortgage?