Defazio Creations

It took almost a year to finally have my hair healthy again. It basically went like this: bought groupon, went in for appointment, took 5 hours because she overbooked and was drunk the whole time: over processed my hair and it started breaking off, came back and showed her: she shaved HALF of my head, and cut my bangs up to the top of my forehead: had to have almost all my hair cut off to fix it. Please don’t believe the good reviews on this woman, they’re lies!!!

RUN don’t walk out of there!
I has to wait five hours for the worst cut and color I’ve ever had. The entire time she was drinking and kept going on about her three DUI’s. My scalp burned for three days after the butchering. I was too scared of her to say anything because she was getting drunker and more intense. The next day I went to my friend’s house, sobbing, for her to try and salvage what little of my already super short hair she could. She found random bits of hair cut toothbrush bristle short and a line of very short hair cut in the back of my head from ear to ear. Also, instead of highlights I had blotches of blonde, my friend said I looked like a calico cat.
Oh yes, I forgot to mention watching Deborah scoop out conditioner from the sink to put it back in the bottle.
I called Groupon to get my money back but I can’t ever get those five hours back and my hair is going to take forever to go out.

I went to Deborah after buying a Groupon and little did I know it was going to be the best money I have ever spent. I came in feeling like my color was drab and a came out feeling like a rock star. By just showing her one picture of the type of look I wanted she ran with it and made it 100x better! I am growing out my pixie so was nervous about how the cut looked in between short and long and she made it so I considered keeping it the length I had it at. I just booked her for my wedding and am so excited to see what we she does for me. Thank you Deborah for making me so excited to see what you do for me every time.

OMG I am so happy I read these reviews before going to her salon. I am totally shocked that there are so many terrible reviews for one professional. I have met Debbie that is why I considered her services… but after the pictures and reading the reviews. She said she only had a few bad ones. I DON’T THINK SO!
She seems like a really kind, friendly person and truly believes she can work magic with hair, maybe she could at one time or on certain hair… but not mine.

Debra DeFazio gave me very nice cut, color and styled my hair with groupon price. I was happy with her work. I also recognize that she is a talented artist and a free spirit women. I see bad reviews and I feel bad for her. I think everyone deserves a second chance. Debra tries very hard build up her clientele. Again, if you cannot help, please don’t hurt.

First of all, I’m upset and have been in tears about how this lady is still in business. I blame groupon for this mess. They don’t bother to check to see if these hair stylist have licenses, and I’m willing to bet that this woman has NONE!
Guys, please do your research on your hair stylist. She botched my hair so badly I wrote Groupon and gave them a piece of my mind.
I highly suggest looking her email address up. «Hair styling» isn’t her only occupation…
Please stay away from this woman and save your hair.
Anyone who bought a groupon from her, I suggest contacting groupon to demand a FULL refund.

I plan on filing a formal complaint.
here is the phone #512−463−2906 with the cosmetology board
here is the address: P.O. box 12 157 Austin, Texas 78 711
She was very intoxicated and had my 17 year old daughter mix her own bleach, she got so drunk while she was coloring and cutting hair that she asked my daughter to drive her home. I am beyond upset and she has ruined my daughter’s hair but more importantly needs to stop with all her ridiculous behavior

I went to Deborah after buying a groupon. She will be the first person to tell you she is eccentric! She is high energy, friendly and her salon has a cozy feeling to it, I felt very comfortable! She did a great job on my hair, and I have received many compliments on it already!
Deborah even offers an array of beverages for you to enjoy, be it water or wine! I had a great time with Deborah, she is very knowledgeable about hair!

I bought the groupon and should have read the reviews. Without a doubt, the worst hair experience I’ve ever had. Her place is cluttered and filthy. There is hair all over the place, the trash cans are over flowing, not to mention all the tacky leopard print.
I went for a cut and a color. It took her 30 minutes of talking, cleaning, taking phone calls to even get the color on my hair. Then she left and went grocery shopping while my color sat. She didn’t get back til after my timer when off. I’d showed her a picture of my normal color and she said she’d match it. She was totally off, I ended up with a dark brunette with red accents instead of my usually bright auburn. She had me sit under a dryer to let the color set, which seemed odd, but her chair wasn’t adjustable so she had me sit on a stack of pillows. When time came to rinse it out, she was careless with her hose and soaked my back, ruining my dress with dye. Then conditioning and back under the dryer.
I had had a 5 pm appointment and by this time, her 630 had walked in and was waiting. She then proceeded to service is both, alternating. Finally I ended up for the cut. I’d mentioned I wanted a trim, ½−1 inch. I’m fairly carefree about my hair and wasn’t entirely paying attention but then I started noticing chunks of 2+ inches coming off. But it was too late and there’s something scary about telling an unstable woman with scissors that I don’t like what she’s doing. So I suffered through.
The whole time she complained about clients, her previous employers, financial trouble and pretty much anything she could speak of.
She is unprofessional, incompetent, slovenly and should not be allowed to practice the time honored profession that is hair styling.

please all of you that gave a negative review go here to register a complaint under cosmetologists.
She burnt & chopped my Hair & My friends.
Horrible!

If I could give zero stars I would. This is the worst customer experience I have EVER HAD.
TL;DR — NEVER. EVER. COME HERE. Unless if you want to be disrespected, have old, used, and unsanitary products and instruments used on you.
I arrived at 4:15 and sat in the waiting room, around 4:20pm she came out shook my hand and introduced herself then she went back in and messed around for an hour. I saw her outside smoking a cigarette at 5:10 and told her that I had been there since 4:15 for my appointment at 4:30.
— She only STARTED working on me at 6pm, I waited TWO HOURS, because she over booked and was working on 4 ladies at once because she said she needed money to pay rent.
— Asked me to choose photos from her photo book, I chose two that were very similar to the style that I wanted, she couldn’t reproduce it and made me section out my own hair, made me mix my own colors/​bleach, blow dry my own hair, basically didn’t even need her there and could have done better at home by myself for a fraction of the cost
— Bleached my hair, when I asked her not to, when I’ve done it several several times without bleach, but I let her do it because I trusted her as a professional.
— Told me she was going to charge me extra for the color because my hair was long. But I told her that over the phone we agreed to the groupon price of $ 55 and she finally agreed on $ 55.
— She couldn’t find her bleaching products so she SCRAPED OLD BLEACH FROM A CRUSTED USED BOWL sitting on the counter and reused that bleach on my hair
— BLEACH SPILLED ON MY FACE FOR A GOOD 5 – 10 MINUTES, face started burning she didn’t even care, her friend helped wipe it off for me while she was off cutting someone else’s hair, my face was red and irritated, her friend tried to find lotion for me but all she had was chapstick that she rubbed on my face and it felt better after that.
— Dyed my entire head, when I specifically asked if she was only dying the bleached sections, because I wanted as little hair damage as possible
— After she added color dye to my hair, put me under a cold dryer. 20 minutes later she came to check on me, scolded me for not telling her it wasn’t hot saying «Why didn’t you tell me it was cold?!» then putting me under a hot dryer for 5 minutes, color probably won’t stay, and it’s about 3 – 4 shades LIGHTER than what I asked for.
— Color got on my face and she PICKED UP A TOWEL FROM THE FLOOR and said it was still clean and wiped my face with it
— Cut my hair in 5 minutes and said she was done, it was uneven, blocky and didn’t flow well at all, but didn’t say anything because I just wanted to leave, I left at 9pm after getting there at 4:15. FIVE HOURS FOR HIGHLIGHTS AND HAIRCUT.
— Made me answer her phone like I was her receptionist, when it rang cause she was cutting someone’s hair
— I didn’t even get my conditioning treatment that was part of the package
— My hair looked better before she even cut it
— Talked very unprofessionally to me and just gossiped with her friend the entire time
— Asked for a bigger tip as a snide remark when I didn’t give her a tip

I’m only giving this lady one star because I have to… But frankly, she is bat-$hit crazy! I only went to her bc I bought a Groupon. I should have checked her out first… I arrived on time only to wait an hour and 15 minutes for her to get started. She was hyper and kept giving excuses as to why she was behind. Two other women walked in behind me and also waited. Her manner was abrupt and unskillful and I did not leave with the cut I wanted. I was there for 3 ½ hours! When it was time to go, she would never give me a final price, above what I paid for the Groupon… So I left. She had the daughter of the woman she was working on call and leave me a message that I left without paying!!! Seriously, DONT GO HERE!!!

She is too much of an «artist». She didn’t do any of what I’d wanted to do with my hair but instead did what SHE wanted to do. The haircut came out cute… if it had been on someone else, but it wasn’t fitting for my face, and I already knew that from the beginning.
She pressures her clients too much into doing what she wants, and she isn’t timely either.

This has been THE WORST EXPERIENCE I’ve ever had with a hair stylist. After telling some of my friends, they urged me to post a review in Unilocal to help other people. I was very scared to even post this message because she even threatened me.
I should have seen a red flag when I saw her drinking wine while she was at work and then offered me a glass of wine WITHOUT carding me! Why would you offer wine to young adults, when you do not even know their age! That is just morally wrong. After she finished her glass of wine she stepped out to smoke a cigarette and demanded that I go outside with her so she could look at my hair.
She spent more time dealing with her personal issues than focusing on what I wanted; a haircut. She was quite oblivious to my comments on what I wanted my hair to look.
Deborah may know how to cut hair. However, her attitude and service are THE WORST. If you want to be the one deciding what color or cut you want, this lady is NOT for you. She will pretty much do whatever she wants and tell you «I’m making you beautiful; you should be grateful».
I almost feel like I was abused by this woman. After taking so much of her drama and noticing she was not doing what I wanted with my hair, I expressed discontent. At that moment, things turned uglier. I wanted to leave but she didn’t want to let me go until she finished. She started insulting me and telling what a bad person I was. She made me feel terrible. I ended up leaving with wet hair, an uneven haircut, and threats from this woman.
Even if the price on the groupon is good… don’t be swayed by it. Sometimes cheap and good service is a great deal. In this occasion it was a horrible and scary experience.

UGH all of these reviews came AFTER I went! Worse, I feel AWFUL for not writing this sooner, but I honestly thought she would hold my receipt hostage. See? That sounds crazy right? Well I will just get on with it and simply tell of the events I witnessed and were a victim to. First off, I will say that she was drunk (eventually leading me to drink with her out of shear terror and shock) the whole time I was there. She also had ‘clients’ that came in bringing wine (cheapest crap too!). So I saw that those were things mentioned in previous reviews. I vouch people — it’s real. I will sum up the worst. She forced a fair skinned red headed woman to get her eyebrows waxed for the FIRST time because ‘she didn’t want the ugly things messing up her after picture’. She forced everyone to do a before and after picture! I don’t know about you, but my hair was filthy and in desperate need when I bought the Groupon. I just sat there wide eyed looking at another lady sitting in there with the same look… is she Serious?! Yes, she was, and she did… and she charged the lady!!! She made me brush my own hair as well the whole time because I told her I was a bit tender headed, and she didn’t have time for that. She complained the whole time about a friend and her husband wanting to take her ACL passes, how her daughter hates her, how she hates her mom. Yes. Then onto the highlights. She left them in my hair for nearly three hours. I knew it would be bad, but she just attacked anyone that asked a question or said anything really. She stained a lady’s whole forehead with dark die then threw a cotton ball with some solution on it to clean it off barking «make sure you don’t touch your hair!». Horrible shampoo! If I didn’t hold my head up, she would drop it back down onto the hard plastic. She refused to do the color a lady wanted because her skin color was not right for it. Poor lady. When she came in near to the end of my ordeal I felt like telling her no no don’t come any further run! After blow drying my own hair and standing for a 3 minute haircut, I paid an extra $ 60 for the extra highlight color I didn’t ask for and the extra length of my hair. So in all I paid that witch $ 110! UGH please people, even if you bought the Groupon, ask for your money back or eat it!

Upon initially having Deb work on my hair, I did in fact love it. Key word in that sentence being «initially». The second time I went back to her, was to just have my hair styled.
Apparently, *unbeknownst to myself of course (*if I HAD known, I would never have stepped FOOT back in her shop!), because I had come BACK to see her, well… that automatically meant I was now on her UNPAID list of employees. (Do this for me Heather… oh just grab that and THEN we’ll get started… well GD! I just need a smoke… and maybe a little white [wine — she almost *always* had a bottle in the fridge]).
Oh, and I’m not even mentioning that the hairstyle that I was there to get (PAYING TO GET), had gone to the very bottom of her priority list. See, she kept asking me to do things («oh sweetie, if you could just pick all of those empty color bottles up, figure out how many of what colors I used this past week and write all that sh! t down for me — OMG that would be awesome, I would just love you!»).
Yes, I did get my hairstyle done. And yes (believe it or not), I did give her another chance. And when the exact same thing happened with her «telling» me what to do while I was there, not even asking… (only worse this time as she damaged my hair trying to color it), I left and never went back.
I’d also like to mention, that during this whole time… Deborah was very well aware of the fact that I was disabled (my lumbar back area — from L3 — S1) due to a very bad car wreck I had been in. She also knew that I suffered from chronic pain every day, and that not being able to sit comfortably only made things worse. But yet she took it upon herself to treat me like this, calling me her «friend». God help who should ever be her «enemy».
PS. The reason that the shop I saw her at had to be closed, was due to her being fired. Something about the owners not appreciating her being late/​not showing up so many times, and then I’m guessing the final straw was her getting another DUI and totaling her car. 1 guess as to who she called the day after she got out of jail on that one… she really wanted to «work on our friendship». Yeah, go find a sucker with 4 wheels.
ORIGINAL REVIEW
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I just moved to the Austin area back during the first week of July. I had yet to have anything done with my hair, and was desperately wanting to find myself a regular hairdresser who I could keep going to… and MOST IMPORTANTLY — one that I could trust!
I found Deborah through a Living Social deal. She was more than accommodating with her schedule in order to see me as well. Her knowledge of hair, what should be done with it, the different colors to use, the types of colors… it all just amazed me! I had never been to anyone like Deborah before!
I am disabled, and due to the meds I take — my hair usually doesn’t take color like it should. But Deborah knew that because of this, I should be using a color that «wraps around the hair follicle, instead of penetrating it».
And I have to say that the results are absolutely amazing! I would recommend Deb to every woman out there seeking excellent, QUALITY care for their hair. I know I for one don’t plan on going anywhere else as long as I’m within driving distance! Thank you Living Social, and thank you Deborah! You rock girl!

HAIR NIGHTMARE!!! No matter what you do, do not go to Deborah. First of all this woman needs to be no where near a salon. It was very apparent that she was «off» as in intoxicated the whole entire time. I wish I would of done myself a favor and read all the rest of the reviews before I went in. After doing my research I found out that she actually tells people to rate her on Unilocal when they are in her salon before their hair is done since she is «destroyed on Unilocal».
I purchased a groupon for a full highlight. She had no method of the highlights they were just all over the place. Honestly, I think I myself could of done a better job with that. The hair place I had to spend a fortune on to fix the mess deborah created said it was one of the worst hair disasters they had seen! My hair was left a brassy orange color with chunks of yellow all over. My hair was actually falling out too but she told me that that was normal. I honestly am traumatized after this whole experience. I am even going to go as far as contacting groupon to inform them what exactly this woman is doing to their business. This is the only way Deborah can receive clients. I really am warning all of you ladies out there. DO NOT GO TO HER!!! I should of ran for the hills when she came in with a smeared lipstick stain, jittery hands, and slurred speech. My hair is a complete disaster but at least I can save any of you from having the same horrible experience.

So glad I saw all these reviews before setting up an appt. I actually purchased my groupon but just called for a refund. Thanks ladies for all the warnings! I think my hair was saved!!!

I went to her originally on a living social deal. I’m usually a serial hairstylist customer, but I’ve gone back once and about to make a second return appointment — and this means driving from southwest austin to lakeline.
She is eccentric and yes kind of hyper. BUT she’s done a great job on my hair. I’ve gotten so many compliments on the color and cut, and her services are reasonably priced.

If there was a no star option I would’ve chosen it. They ruined my hair. I went in for blond highlights and a haircut, but during she went out for numerous smoke breaks, was drinking and my hair was uneven, bronze/​yellow, uneven and coarse. I had to dry my own hair, overall very unprofessional. It was so bad I can’t even describe it. I absolutely would not recommend going here, groupon or not dont take the chance of having to pay another salon to fix your hair. Please be careful!