Davis Service Company

This review has been hanging out in my «to finish» for several months. The last time I did business with this company left me so bitter that it was just easier to not finish this review. It hurt to even think about it. Like when you’ve been screwed over so badly you feel like an idiot… a fool. I now know how those old people feel who somehow get swindled out of their life savings over the phone in mere seconds.
But the end of the year is fast approaching and I’d rather start off with a clean slate. I’m done feeling stupid about this. I’m going to finish it and get it out there. Maybe it will help some of you avoid the same problem!
We first hired this company three + years ago. We have called them back roughly 5 – 6 times since then and they have always gotten the job done. I have even recommended them to friends on multiple occasions, resulting in several jobs for this company.
(Since I’ve never received a «thank you» from this company, I assume they don’t even bother to keep track of where their business comes from.)
This last time we called them out, the problem was with our condenser unit which they had previously installed and was still under its 5 yr warranty.
The guy was here just under an hour, most of that spent on his cell phone calling about the part needed. He charged me the $ 75 service fee for that.
Ahhh.but the labor is NOT covered under warranty after one year. They said it would be an all day long affair and would cost $ 700 in labor to get the A/​C working again. Whoa there, Nelly! That amount made me take a few steps back.
(I think the f-​word even came out of my mouth.) I didn’t ask, but I assumed that would mean hours of grueling labor with multiple workers getting the job done right. Plus it was smack dab in the middle of the sweltering summertime and it was just effing hot!
Yes, the $ 700 seemed exorbitant but I had a history with this company and trusted the owner. I figured if they charged that much for labor, they were going to have quite a bit of work cut out for them. The part had to be ordered. Two days later, two guys show up at 8:30AM to install the warranty part. They were completely done by 9:45AM. I was convinced they weren’t going to charge me the full $ 700 because they barely did anything at all. Some heavy lifting, some welding, & some adding freon, I believe. But when I brought that up, he didn’t waste a second jumping into «defense» mode without really saying much at all about what my money was going to pay for. He did say that he was expecting to do it by himself but didn’t know he’d get a helper. Even with the hourly rate they charge of $ 80 per hour per person plus the cost of freon… that comes no where near $ 700.
I asked to speak with the owner and after a phone call, I was told he was at Schlitterbahn with his family. The lady who answers the phones said she left the owner a message on his cell phone.
With that knowledge, I gave the guy my credit card but told him I had a big problem with this and would speak about it to the owner.
Let me insert here that I know the owner’s wife casually. (Very cool lady!)
But because I know his wife, I didn’t want to ruin their day at the water park. After the guy left my house, I called the lady who answers the phone with the intention to tell her this could wait until the next day so they could enjoy their family day off. But before I could get any of that out of my mouth, she told me that she already spoke to the owner and that he wasn’t going to budge on the $ 700.
That’s it.
He didn’t even call me.
I WAITED… patiently.
Obviously, he didn’t give a crap about my issue with his company. He didn’t even call to see if what he was told was correct. OR to explain why he felt what they did was worth every cent of that $ 700.
Customer service communication skills have never been a strong suit with any of Davis Service Company’s employees who have been to my house. They generally show up in a bad mood. There was one who only grunted in my general direction! Seriously.
Now I know… customer service is not only NOT a strong point, but not even a company priority.
Just beware…

Used this company to replace my upstairs HVAC unit and for heating/​cooling repairs in our Rental Property. My experience with them has been good, straightforward, and trustworthy. They are honest in their estimates/​repairs and have competitive pricing. I fully recommend them for heating/​cooling needs.