D-Town Body Shop

DO NOT TAKE YOUR CAR HERE! They are scam artists, thieves, and liars! I took my car there 4 months ago for some front end damage and a new radiator. They promised me over and over again that it would be done «tomorrow». They once even told me it was finished and that they would meet me at the south Austin location with my car and never showed up. When you call to inquire about your car they hang up or put you on hold forever. When I finally went into the office they produce paper work with false dates to back up their stories. They cashed a $ 4000 check from my insurance company and then tried to tell them they never sent it. After hassling these people for months, they finally admitted they didn’t know how to put my radiator hose on and took my car to Round Rock Hyundai. I got a call from Round Rock Hyundai about 2 hours after they had it and they said I have a cracked engine block!!! When confronted DTown laughed at me! They said there is no way they are responsible! They are crooks!!!

Last year my vehicle was towed to this facility by the recommendation of my insurance company. I will spare the details but a promise of «ready in a week» turned into four and a half weeks with multiple promises that fell through resulting in time lost at work and issues dealing with transporting children.
Awful company. DO NOT recommend.

Dropped off my new car last Feb and they kept it for 2 months and now the paint is coming off the back bumper. They also put an extra 269 miles on it for some reason. It was a new car. Purchased in Jan 2014. They gave me no paperwork saying what was done to the car. I only have the quote from the auto insurance company saying when and what they got paid. Not trustworthy shop and scammers. Don’t fall for the money back scam. I had another body shop look at their work and they said it was done ½ ass. Check out news station report on this business. South location is a fake store front. They drive your car to the north location for repairs and don’t tell you.

Cannot understand how these people are still in business. Paid them on a Tuesday after our truck had already been there 6 days. The man told me it would be done by the end of the week. NOT. Called Monday and he told us it would be ready Tuesday. Okay. Cutting it close, since my husband needs the vehicle for work Wednesday morning (oil rig 5 hours away), but okay. Tuesday the man tells us it will be ready Wednesday at 10 because of a paint issue. Okay. As long as my husband leaves right away, he will make it to work in time for his night shift. Truck was not ready Wednesday. I dropped my husband off at D-​Town body shop on Thursday at 10 since he was assured it would be ready and went to work myself. He has already missed a shift of work. Thursday evening before closing, the man tells my husband (after he has been sitting there 7 hours waiting), that they were missing a part. The truck will be ready today, Friday morning. After not hearing anything from these «professionals,» all morning we decide our best option is to get a rental. On our way to Avis, we decide to call D-​Town one more time. They got the part!!! «Give me 2 hours and your truck will be ready.» The man guaranteed us my husband would not be sitting there all day again. Okay. My husband wouldn’t make it to work in time, but at least he will have his truck and be on his way. I dropped him off at 11:30 since I was on my 30 lunch break. My husband texted me at 5:30 this evening that he finally had his truck. Another shift lost for him. He is finally in route to Midland. Words cannot explain how frustrated we are with this body shop. The guy refused to give me anyones contact info above him. We were relieved when D-​Town told us we could keep our $ 500 deductible. After the 3 12 hour shifts my husband missed, and all the stress we went through, I wish I would have just paid the freakin $ 500 deductible to someone else who is dependable I would not recommend this place to my worst enemy. I mean how did the pathological liar go from a small paint issue to missing a whole part for assembly? «Only a few more minutes, man,» he assured Thursday and Friday, «they are wrapping it up now.» Over and over he lied to my husbands face on the status of our vehicle. Please do not trust this place. The money they say you are saving, will not be worth the stress they put you through.

I got into an accident and needed some body work done. A friend of a friend referred me to D-​Town Body Shop. Thus begun the horrible experiene I’ve ever had.
At first, they were nice and friendly. As time went on and when it neared to when I needed to pick up my car… they took FOREVER to get everything together. Not only that, when I finally picked up my car, the fan to keep the engine cool was not working! Also, I noticed a damage to the body THAT HAD NOTHING TO DO WITH THE ACCIDENT. Naturally, I was upset and frustrated. They took other few days to fix all the problems that appeared. I came back to pick up the car again and discovered a part missing on the right side of the car (the accident occured on the left side)!!! They apologized and promised they will mail the part to me within a week.
Well, it has been a MONTH and I still haven’t gotten the part.
SHODDY CUSTOMER SERVICE.
I left the state, thank god. I will NOT recommend this shop to any of my friends in Austin.

Run from this place as fast as you can. And you’ll be running, because once you drop your vehicle off, say goodbye to it for weeks, months, or more.
Every time I call this place to get a progress report I got a different story, blaming a lack of parts, or blaming the insurance company, or making up repairs that didn’t need to be done. If you ask questions and want clarification, you’re labeled rude, and forget about getting anything approaching decent businesslike treatment.
The manager is never in, but when I spoke to him on the phone for the first time, he insisted that he had talked to me a week ago and explained all this to me.
They have an awful reputation in this town, and I wish I’d done more digging before I dropped off my vehicle. What they’re doing is shady, sketchy, and borderline criminal, but their reply? «You haven’t seen criminal yet.»
I am not making this up.

the staff @ D-​Town were super friendly and took care of me during the entire process of getting my car fixed. i was called every 2 days to get an update of the repairs.
D-Town’s rebate program definitely helped me out a great deal. My deductible is $ 1000 and because the damage to my car was not extensive, the rebate was $ 200.
James @ D-​Town even let me pay off the $ 800 in 3 payments!
THANKS so much y’all!
hopefully i never get into another accident, but if i do, i’m bringing my car to D-​Town.

They did hail damage repair on my Lexus IS300 and now they are leaking from the sunroof. They claimed they didnt touch the sunroof. They was no leak before from the sun roof and after the repair there was water in the front passenger floor. They wouldnt take responible for the workmanship. Watch out check everything before you drive off of the place. I have dealt with Worst bodyshop before, but Dtown take the Cake. This is the number one Worst bodyshop. I dont recommended to anyone. Oh yeah the $ 500 cash back !! that is just a hook for sucker like me, Not worth the heartache and headache that I am going through. Stay away from Them… The worst review for I ever write for any business.