Custom Sounds – Pflugerville

Wow all I can say is wow this place was awesome there was a little hiccup at the Pflugerville location but the Manager took very good care of me I went to the South Lamar location and I was treated like royalty from the first time I walked into that location the South Lamar location will have my business for a lifetime I highly recommend this location

Absolute best experience I could have! Not only was the staff friendly and helpful but John and Ben went above and beyond to fix my system. I can’t believe how knowledgeable and quick they were at identifying and fixing the problem. My system sounds even better than it did before! I know that I will never go elsewhere for my system needs. I couldn’t recommend this location and these folks enough! Thank you for your superior service guys! :D

Love these guys. They fit my sons car in even though they were busy. John is the man! Hey Dude give me a text we will grill and drink mad beers. We have a pool so u can swim if u want. I’m for real. 15 124 137 802. Great place. I drive from Kyle to have than do my work!

This place is great, Jon hooked me up with a system for a good price. I have done audio work in the past and have seen how bad most shops are. I took a sneak peek at the work with actual solder (I don’t think anyone else here in Austin actually does this anymore) and heat shrink. They actually care how it sounds instead of just trying to get me into the most expensive thing I can afford. Thanks for your ongoing support.

My expectations for Custom Sounds was quite high, given their stellar reputation over the years. So it was a great surprise and disappointment when it turned out to be quite a bad experience.
I called on their Pflugerville location to have a Bluetooth-​enabled sound system upgrade to my wife’s Volvo S-​60. My budget was about $ 400.
I worked with manager John De Young and initially left the car with them for the afternoon. There were several issues with my experience:
1. On several occasions John promised to call me back with an update within a time period that he specified. He never did. I always had to call him. Sometimes I would wait for several hours or even days after he promised to call before I finally called him. This happened during the initial installation when he was to call with a completion estimate. When the actual promised completion time was exceeded. When a consult with another technician on installing the steering column controls was supposed to happen. And finally when another installation attempt was supposed to happen. I’m actually still waiting on that call and it’s been months.
2. The work was never completed. The attempt to patch the sound in to the steering controls was never finished, and they have never bothered to call as promised.
3. Each visit raised the cost even further. The cost far exceeded my budget (by 2 times).
4. The work left the airbag indicator disabled. It will now cost even more money for the Volvo dealer to fix that.
Except for the steering column controls, the unit works well. But I will never use them again, and can not recommend that anyone use them. They never followed up on any of their promises, they did not complete the installation, and the cost far exceeded my budget.

Here’s the deal I decided Saturday midday I wanted a stereo in my toyota fj I called custom sounds at 1230 I got john on the phone, yes he’s the man. If you have problems with how he handles himself at work there’s a good chance the problem is you. He helped me out told me everything I needed to know about the product with out looking down or talking down to me. Install was great executed in a very acceptable timeline considering when I stopped in. There was a small mix up that occurred not important enough to go into detail but there was an error not in my favor. I got a call Monday from John he found the error and wanted to square up. I returned the mistake fixed on my way like nothing every went wrong. John could have left things how they were and I would have got the short end but he made it right when I may not have ever known what went down. Good humans there. Thanks john and custom sounds install crew. I’ll be back.

John and his team did an outstanding job installing my new Pioneer NEX 6000. He explained exactly what I’d need from a cabling perspective and the install looks OEM perfect. The price was better than I could have gotten from Amazon and it was done right on time. I can’t recommend this location enough! Thanks Custom Sound!

Okay John is amazing best guy ever! We just recently got our windows tinted, and four days later someone’s breaks into my car! I went to john he gave me a really good price on an alarm was very patient. I loved it. The alarm is great. I recommend anyone to go see him. AND on top of that a work sliced his finger while working on my car and still came back after going to the hospital and finished it up for me. Love custom sounds. Great guys!

I was VERY pleased with John and Custom Sounds. My husband decided last minute he was going to get me tint for Valentines Day, we called so many places but everyone was booked even Custom Sounds. John said he would see what he could do to get us in that day and called us back minutes later and told us we could get our car done today! I was so happy and LOVE the tint on my car. I would definitely recommend this place to anyone, and great price.

if i could give negative stars i would. This corporation is a joke. Quoted me $ 2318 for an install of two amps and a sub. Tried telling me that the amps i bought from JL Audio were no good and pushed me to buy another JL Audio Amp from them instead. Not really sure were they get their associates from but they should require anyone who works for them to at least hold a business degree from college as these people are just looking to take advantage of the stupid. Go to TXR Custom Car Audio; he does better work for ¼ the price.