Custom Plumbing Services

We had another great service from Custom Plumbing. The location was 2 hours away from Austin. Roger called Saturday am when he was on his way. Roger was able to find our gate which is good since we are down a county road with no house in sight. He was able to fix the leak promptly. He was effective and professional. Great job Custom Plumbing!

Friday, the City called that my water usage was through the ceiling and sent someone out to check, as w/​the rain hadn’t noticed any large pools. The city inspector found the link and suggested I shutoff the water and have a plumber come out to check. Called a couple of services and received a bid, that was way high. Called Custom, which had installed the plumbing in 1998 and Shawn arrived and lo and behold the water line to sprinkler system connection had not been glued properly. Shawn replaced at a quite reasonable charge. Highly recommnend

First off, I am very handy and do all of my own home reno projects (aside from plumbing). When I gutted my bathroom and discovered that the shower valve needed to be recessed into the wall I searched the internet for a plumber (went through approx. 10 – 12) and some gave me a quote over the phone. Barry with Custom Plumbing however actually came to my home to look at the project WITHOUT charging me a service call fee which most of the others wanted to do whether or not you went with them… that alone in my book is just plain awesome customer service!!!
When it came time to do the work, they were on time and very efficiently got the job done. Barry himself even came to my home while his plumbers Patrick and Noah were here to check on the progress!
They cleaned up their mess and then some, even removing a pile of debris that I had created myself!!!
I would highly recommend them to anyone I know!
Thanks again for the great service and reasonable price… when it comes time for my master bathroom to be done they will DEFINITELY be getting a call!

Get a rate before they come out. I had a very simple water heater job and the labor was $ 395. The plumber was very nice, and very good, but his actual time spent on the job was about 60 minutes. There was also a bit of time just chatting, so totaling 75 minutes. When they wrote up the bill they charged me for two hours, because it had gone over one and their rate was $ 395, plus the cost of the part.
when I spoke to the boss, Barry, he said that $ 395 is their flat rate for changing out these parts because he has to keep overhead, a warehouse, gas for vans, etc. I just found it to be a little excessive and should have been explained.

The water line from the street to my house broke. Barry and his team came out, found the break, repaired it, and repacked it (sand all around) the way it should have been (but wasn’t) when the house was built.
Great service from people who know what they’re doing. I’d hire them again and I’ve recommended them to friends.

There are certain necessary services where it is hard to know who to trust. I am here to tell you that this is one of the most respectful, honest, and honorable businesses you could possibly deal with. They completely back up their work and if anything goes wrong at all, they will take full responsibility for making it right. They genuinely care about making sure that you are happy and that your problem is solved. More than that, they will go out of their way and will do way more, without additional cost to you, than I can imagine anyone else doing! I would recommend this company to anyone. You cannot go wrong choosing them to do your work.

AVOID IF YOU ACTUALLY NEED ANYTHING DONE. Horrible service, clueless office staff. We had three different appointments scheduled that they weren’t even able to come close to coming in a THREE hour window (showed up 5 – 6 hours later on one), rescheduled an appointment and didn’t tell us, and then just blew off letting us know they sent their technician to an emergency while we wait around for them. Unless you have tons of free time to wait around hours/​days for them to get around to you, go elsewhere.

Called Custom Plumbing and they gave me an estimate.
Without getting into detail, the job turned into a hairball. Instead of one guy for an hour or two, I had two guys busting their tails to fix the problem for at least three hours.
Barry Samsel, the owner, said that the issue was their’s and refused to take any more money, despite the obvious extra work that was done.
Barry Samsel is an honorable man and he runs his company that way.
I will never call anyone except Custom Plumbing Services.

They came out and did some work on our office plumbing, and reseated a toilet. When the toilet started leaking from where they worked, they would not call us back.
If use use their services, don’t expect follow-​up service or a call back!

highly satisfied with this company! In Jan 2010, they installed a water heater for about $ 450 less than a competitor (same exact unit). Roger was out within an hour of my call late on a Sat afternoon, was very friendly, and performed work quickly. I would not hesitate to call them again, though I can only speak to the work they did in replacing a water heater.

Would not use again. Very, Very Expensive. And, they pushed unnecessary work (which was out of this world expensive) Too bad I couldn’t give them 0 stars.

We’ve had our new sewer line for almost 4 months now and everything is working as it should.
The guys did great work and did if for the quoted price. I was very happy to write a check for the amount I expected (especially for a big job). I hate when companies get your business, then nickel and dime you to the point you’re paying $ 100 or more than the estimate. No hidden fees or charge, that’s what I’m talking about!
My experience with Custom Plumbing was all positive. I will continue using them for my future plumbing needs.

Custom Plumbing installed the water pipes at my home ten years ago when it was built. I discovered during the recent winter freezes that at least one important stretch of pipe was not installed correctly when they froze and burst despite my taking all the usual precautions to prevent freezing. The plumber who made the repairs showed me how the pipes had been placed OUTSIDE the frame, right against the outer brick façade. No wonder they froze — they received no insulation value from being inside the wall as they should have been. I made inquiries with the homebuilder. The builder (David Weekley Co.) shrugged, basically, on grounds of my warranty being expired. They would only suggest I contact the original contract plumber and throw myself on their mercy. Well, Custom Plumbing met my call with not only indifference, but hostility. «You got ten good years outta those pipes, what are you complainin’ for?» sums it up. And «other plumbers are always saying something is not to code!» Yeah, OK. I get it. It’s just my bad luck not to be a certified plumber so I can tell the difference, I should have been an engineer so I could personally oversee every construction aspect of my house. If you’re stupid enough to hire an incompetent or dishonest plumber, it’s your own damn fault.
By now, I’m thinking «lawyer», so I talk to the Austin code compliance office and they tell me that since I live outside the city limits, the county has jurisdiction. And to my amazement, I am informed by the county agency responsible for building inspections that there is NO building code in Travis Co. Apart from a septic tank inspection, if necessary, you’re evidently SOL if the builder wants to frame your home with Tinker Toys and use cardboard for shingles. Welcome to the ideal Libertarian dream world of no regulation by oppressive, intrusive government.
So my suggestion is to be very wary about the quality of work to expect from Custom Plumbing and not expect any sympathy from them if they don’t do the job right.

Barry and Terry are awesome to work with and we still love our tankless water heater years later.