Crate and Barrel

We received a ton of CB stuff for our wedding. Unfortunately, many of the items we received were broken during shipping, maybe 10% of the packages we received had damaged goods. Because of that, I came to this location to exchange items about once a week for probably 6 weeks, and each time the staff were incredibly friendly and helpful. I started to get a bit frustrated when I opened the third or fourth package of broken items, but I was comforted by the fact that I knew I could count on the people here to remedy the situation without much fuss.

My boyfriend and I stopped in here for the first time the other day, although we’ve browsed their store online before and received bowls from here as a present for Christmas. The selection is amazing! We were definitely having to control ourselves and not buy everything we wanted. We got an adorable pig shaped cutting board and then some dish towels; both have been great so far (though it’s only been a few days). The customer service was good, we had multiple people ask us if we needed any help throughout the store, which was nice.
My one regret is that I didn’t purchase the pig salt shakers. Look them up, they’re adorable.

I hate shopping at places like this. Too many options for me to choose from especially when buying gifts for co-​workers. One of the women working saw that I was confused and she helped me with everything so I got out of the store quickly. Everyone loved the gifts.

We registered at Crate and Barrel for our wedding and they were fantastic. I’m very happy with everything we chose and the way that their registry system worked.
This store is a really nice place to shop and the staff are helpful.

It’s so frustrating that this is the only alternative to Pottery Barn. Average overpriced product, ridiculously long fulfillment times, poor delivery service and just a bad customer experience in general.
I spent $ 15,000 and got treated like I was shopping at Walmart. And that was from the General Manager (Leanne). My sofa was stained, items that were supposed to be assembled weren’t and my delivery time was screwed up. So far they haven’t resolved my stained sofa and I’m still waiting on items to be shipped. They said «maybe in 6 weeks».
They provide no value at all at the store. Might as well buy online if you’re going to shop here. At least you know there won’t be any service.
I won’t be shopping here anymore.

This location can be a hit or miss on the customer service. Went in a few weeks ago to order a rug for my place. The guy that help me was great. Very professional, helpful, and willing to go the extra step to help. However, in the past customer service was just frustrating. I do enjoy the products that the store has, but it’s a shame with the customer service because you never know if your going to get some that’s great or not.

The worst customer service and it starts with Janice the customer service manager.
We recently got married and had 90% of our registry items come from Crate and Barrel, including all of our silverware and serving sets. We love everything and make sure to hand wash it as we want to keep it for decades and not years.
Unfortunately, one of the items has rusted pretty badly over the last couple of months despite the hand washing. The item is the Scissor Handled Serving Tongs (SKU: 307 807) which sells for $ 14.95.
My wife brought the item in with hopes Crate and Barrel would replace the tongs without any hassle but boy were we wrong. The associate at the counter tried getting the rust off with their silver cleaner which she didn’t have much success doing (we had also tried before as we own polish cleaner). The associate then went to the back to ask her manager if she could replace them and the manager said no without even coming out. Not only did the manager say no, but then the associate has the nerve to come back and now try and sell my wife polish cleaner (nice try Crate and Barrel!).
Fast forward 30 minutes when I call into the store to speak to the manager. Another manager answered and asked if I would wait on hold while (Janice) finished up another call. After about 10 minutes of holding, Janice (the manager who denied the replacement earlier) answers the phone without saying hi or anything and yells into the phone «Sir bring the tongs in and we will just replace them» and acts like she is about to hang up the phone!
I said no no no! It’s too late for that now. Why does it take me calling in and complaining for you to all of a sudden allow us to replace the tongs? She said that we didn’t hand wash them and that’s why she didn’t allow the return originally. Thanks for essentially calling me a liar Janice.
She then said she would ship them to me but was being very sarcastic and rude on the phone and kept talking over me. Which forced me to yell to try and talk over her as she kept cutting me off. After about 5 – 7 minutes she finally got down all of my information to ship us a new pair of tongs.
Maybe not a big deal to others, but why be stingy over an item under $ 15 when we have spent thousands of dollars at your store in the past and have been loyal customers? And then your «customer service» manager is the one being sarcastic to customers?
No thank you, I will not be back to this store or to any other Crate and Barrels. Such a shame too because I have many friends getting married within the next year and I will promise you that I will steer them towards other stores and have them avoid Crate and Barrel. Hope that $ 14.95 set of tongs was worth it :)
Thanks Janice!

The overall feel of Crate and Barrell is that my people are not welcome. If you’re not in your 30s, forget about being asked if you need help with anything in the furniture section. My girlfriend and I were passed up multiple times while moments later «May I help you two with anything?» was asked to another couple. Sure, we stopped in for coasters today, but we were seriously interested in new furniture for our first home. I guess my man bun, t-​shirt, and comfy shorts don’t scream «I can actually afford your overpriced furniture.» Aside from the lack of help in the furniture area, everyone was nice in the kitchen and dining portion of the store. I’m sure they would have been helpful if we actually needed help picking out a pepper grinder. Oh yes the domestic life is this exciting, kids. Get your partying and liver/​lung abuse out of the way now because it’s all downhill from here.

I have owned multiple pieces of furniture from Crate and Barrel and I will never do business again with them!
One of the desks I owned had wood eating bugs crawling out of it several months after it arrived.
I naively ordered another desk and it was originally back ordered for several weeks. When the product was supposed to arrive (after the back order date being pushed back), FedEx claimed I no longer lived at my address. After working through that I was told to come pick up the package at the FedEx location. Upon arriving, I was told the package was damaged and was being sent back to Crate and Barrel.
I called Crate and Barrel to see if they could do anything about the countless hours and money I had wasted doing business with them and they informed me they could waive my shipping and ship out the next desk a month later since it was on backorder again.
Do yourself a favor, don’t waste your time. Take your business elsewhere.

The reviews on customer service at this Crate & Barrel are spot on! I’ve been to this location several times, but today, was the worst.
I went in with an intention of buying some new kitchen supplies and a leaning chest for a wine cabinet. I was wearing workout clothes & tennis shoes. Which made every staff member look me up & down twice. I asked one of the employees if they delivered and she then said «well yes sweetie, if you actually buy something.» Not sure what that meant due to her rude tone, but I was very turned off. I walked around for a few more minutes and then decided to leave because I was so aggravated at the employees.
I headed over to Austin Furniture Depot to make the purchase with much better customer service!
Teach these employees how to smile!

Woa, Crate and Barrel. what happened?
You had the item in stock that the C&B website said you had in stock. Staff was quick to pull the items out, and I was out in a flash.
Ahh, this is the Crate and Barrel I remember. Welcome Back!

Last time I shop here!!! Never get help just quick and polite hellos. Even while waiting at the register with a basket full of things I saw 5 employees standing around doing nothing and two more helping ONE person. After. Standing there five minutes I had to ASK some one if they weren’t too busy (mind you I was one of three customers in the entire store) to check me out. Even after I complained to the manager it clearly fell on deaf ears. Plenty of other, less expensive places to take my business– who would do do so gladly. Stop profiling your customers crate and barrel!

The employees here are clueless. Found a tv stand online and it said they had it displayed here so I went to check it out. Two different employees told me they had never heard of the tv stand I wanted and that they didn’t have it at the store. Pulled it up on my phone and showed it to the second woman «helping» me. She proceeded to give me vague directions on where it «might» be. Didn’t walk me to it, or even offer, dispute the fact that we were upstairs and she wasn’t busy at all (I had watched her do nothing behind the counter for 10 mins while I looked).
The woman that checked me out managed to be snobby and annoying at the same time. She told me 3 different times that I HAD to pick it up from the warehouse on Friday or call to reschedule. She acted like it would be the end of the world if it had to sit in the warehouse for one day. By the way, their warehouse is only opened from 8 – 4 on weekdays, which I’m sure is extremely inconvenient for 90% of their customers (including myself).
After we completed the transaction, she walked around the counter and demanded once again I pick it up on Friday or call to reschedule. I just had to walk away at that point and am considering calling to cancel my order.
Despite the fact that I did make a larger purchase, I felt as if I was discriminated against by most of the employees for being young. I also felt like I was treated as incompetent by the woman who checked me out.

Big store. Nicely lit without being oppressive. Employees are here helpful, and pleasantly not overly imposing with some stalker-​ish need to recommend things like I have sometimes encountered at other kinds of stores.
Both Janice and Jill sold me some items and were friendly and easy to work with. I never felt obnoxious up-​sale pressure. Janice gave me some washing tips (add vinegar) and checked to see if my bedspread would be in stock down the road if I wanted matching elements. I was picky with some items (some had marks or rough edges), and Jill made sure I was happy with the alternatives I requested.
One of those items I bought an item on clearance, and then found it was reduced even further by 25% within 72 hours. I came back and mentioned it and they said it was no problem as long as I had my receipt and it was within 14 days. Cool! Much easier process than going through my credit card company and providing a billion pieces of evidence, then having to wait a month or whatever for it to «process».
The closing hours are a little earlier than most stores, so check before you head over. Maybe that helps keeps the employees sane and explains their genuine cheerfulness.

They have some really nice furniture, but I was ignored by every single employee. My advice to management is to instruct their employees not to discriminate based on a customer’s appearance. My job entails furnishing and designing spaces for a well-​known corporation with hundreds of locations nationwide. I just don’t feel compelled to reveal this to receive assistance or even a simple acknowledgment.

Well this seems to be a trend at this location according to the reviews… I like some of their products but their employees are not the friendliest. I don’t want to be asked every ten seconds if I need help, but I also don’t want to be completely ignored. It took me passing about six employees, some even making eye contact but not smiling before someone In the far back room asked if I needed help. I usually order on their website anyways, but some items aren’t always available online which is the only reason I end up there…

I loved this place.
I’ve never been to a Crate and Barrel store before so I was pretty enthused about wandering around for an hour while visiting from Virginia.
I saw some really cute bed and bath and kitchen things but I really found some items I loved upstairs in the furniture section. Some of the couches were very comfortable and just my style. I saw some nice bookshelves, ottomans, and I also found a rug I really liked that might work in my dining room — I have been searching for a rug that is 10×14 and they are very difficult to find.
The gal working inside was nice and when I explained I would be ordering and having sent to Virginia as I was from out of state she said I could order online of course but could call her back if I chose to order something and then if there were an issue I could work it with her directly — which would be nice.
I may purchase a rug and some comfy oversize couches for my media room from Crate and Barrel in a few months after this trip!

Well, I like the company and their products! I am not so much a fan of the staff at C & B anymore since my favorite employee no longer works there.
That said, I’ve never gone in looking for help finding anything or help deciding what to purchase but I’ve found the cashiers a bit unfriendly and they tend to be really rough with breakable items and careless in wrapping them.
I’ve found this is a large store, with most of the same products available online as well. They should consider giving more of a bonus for completing, or even half completing, registries.
I’m not sure I’d go here to furniture shop, but I like their kitchen gadgets.

I walked in here to find some items I had seen in their catalog in which we seem to get every month. I always enjoy walking through this store where we have purchase both small and large items here. I quickly found what I was looking for and decided to see what else I could use as holiday gifts. The staff was very nice and friendly and the place was not busy at all since it was in the middle of a week day. One thing about this place is if you see something you like prepare to make a quick decision else it may end up going away. Crate&Barrel seems to always bring in new items into their store to keep it fresh.

We found some very cool beer gear here. Beautiful Pilsner glasses made in Poland for under $ 20 each. They will make a swell gift for Hubby. Also lusted over a cute Keggerator for mini kegs. It’s really just a pretty black and chrome container for your baby kegs. Why do you need that? Only because it’s cute and you have lots of money which I don’t.
I love the kitcheny area with the pretty placemats, plates, cups and bowls. There are many fun gadgets that make me want to go home and throw everything away so I can start over and buy the newer cooler models. I would need a live-​in chef and an unlimited food budget. That would make me happy. Very happy. Tell Santa, please.