Covert Ford

I went to Covert Ford in Austin, TX off 183. I walked around looking for someone to help me in the service dept. All the service guys glass doors were closed but one… Dave. (It’s funny how when you pull up to the sales area of the dealership, you are greeted right away with a bright smiling face who is more than willing to help you with anything you need). Anyway, back to my horrible experience. I walk up to his open door expecting to be greeted in some way shape or form. I am not. I stand there two and a half feet from him for an awkward 30 seconds or so before I say, excuse me sir, can you help me? I’m right in the middle of something but if you will wait right there I will get to you. Mind you, he is not with another customer or on the phone, just sitting on his chair writing on a clipboard. A couple minutes go by of me standing by twiddling my thumbs, he walks off, doesn’t say a word to me, or look at me for that matter. I stand another 3 or 4 minutes then he returns and asks what he can help me with. I tell him my 2014 Mustang GT traction control button is sticking and wont engage/​disengage at times. The car has less than 36 000 miles on it so its still covered by Ford’s warranty. He tells me it will take several hours before they can take a look at it. I ask him if I can set an appointment for next week to have it fixed. I need to miss as little work as possible because I just moved to Austin from Dallas for my job. He says that would be the best thing to do. Also, he doesn’t ask to look at my car or get any additional info from me at all. He leads me to an office where he asks a nice young lady to schedule me a service date. She does. Wednesday August 19^th 2015 at 10:00 a.m.
I show up 20 minutes early, find the young lady who set my appointment and she leads me to Dave. He looks at me and says, do we have an appointment? I say yes! He asks my name and looks me up in the computer and asks me what the problem is… again. I explain… again. I wish I could portray in words the expression on his face from this point in the conversation on. He looks like he is so annoyed that he actually might have to do his job. He says, I’m going to need the car for about 3 to 4 days to get this looked at. (See…he is paid on commission so he doesn’t want to fool with my vehicles problem because he gets nothing for it, its a warranty repair). I say to him, you told me several days ago that setting this appointment was what I needed to do to avoid losing my car for days as I need it to commute to work. I took the day off to have this handled. He casually looks behind him at a clipboard hanging on the wall and says… man, I have like 20 people or so that are in front of you. Not sir or Mister… MAN!!! (I work in customer service, so I know how to treat a customer who pays my salary). I am getting a little more annoyed now, but I don’t show it. I ask if Covert Ford offers a service loaner vehicle so I don’t have to miss work. He responds looking at a paper in his hand and says unfortunately we don’t. I ask this outstanding customer service professional how much the part costs, thinking… hell, I’ll just buy it and replace it myself. He looks at me with a blank and emotionless face and says, «I really don’t know». He didn’t have the desire or want to help me at all. I was such a huge inconvenience to be standing in front of him. I said, well I guess I will just have to figure something out on my own then. He responds with… okay.
The best part about this was I had my 5 year old son with me who was standing right next to me the whole time. We all know kids of that age aren’t paying attention to two adults talking about something like this. As the outstanding customer service rep lets me walk away with no resolve to my vehicles issue, I’m putting my son into his booster seat and he says to me… daddy why did he talk to you like that? I just responded, because he doesn’t know how to take care of his companies customers!
I will never visit the dealership again. I will highly discourage anyone I know from doing business here. My wife has been badgering me about buying her a new SUV lately. Needless to say, its not going to be a Ford! If I see the Covert name over any car dealer I am considering using… I will pass right by. I hope this helps anyone who is in the market for a new vehicle. Do the research. When you buy the car, you are part of their family. When your new vehicle has a problem… you are now a problem!
I called the service manager and left him a voicemail explaining the situation. NO call back. His name is Gene Webb 512−345−4343 supposedly.
Update…as I am writing this review I get an email to my IPhone from Covert Ford saying they regret we missed our service appointment today. Please call this number to reschedule… same number I was given for the service manager Gene Webb.
AVOID THIS DEALERSHIP… THEY DO NOT CARE ABOUT YOU OR YOUR VEHICLE… ONLY YOUR MONEY!!!

Covert Ford had the best price on a new 2015 Mustang GT I bought and after comparing prices with other dealers, they were the lowest so I purchased from them. Besides the low price, the service and experience I’ve received from this dealer has been horrendously awful. The numbers were jumbled up while purchasing the car and finance showed me incorrect pricing. I suspected some dishonesty and poor attention to detail from sales and if I hadn’t taken a picture of the original screen, sales and finance would’ve tried to sell me on the higher price. Finance became visibly upset when I refused to buy the extended warranty.
After purchasing the vehicle, I was given a loaner to drive while I got some performance parts installed on the car. The loaner was at no cost and much appreciated. However after a few days, I was called by Covert and told the car I purchased was no longer available and if I’d like to order a different car. This was AFTER purchasing the vehicle and signing paperwork and taking out insurance on that particular Mustang. A different sales person called me later and informed me that another car exactly like the one I wanted was now available. Great. Now the waiting game for parts.
Parts finally arrived and I was given a whole litany of reasons as to why the car could simply not be completed today. «Well it’s too late in the day now.» «On Saturday’s they only work until one.» «You know that’s really a big job so it’s gonna take a few days to get it scheduled.» As of this writing it’s been 11 days since my purchase and I’ve been told it’s going to be another 3 days to a job that takes a normal shop between 3 – 6 hours. Customer service nightmare.
Update: While writing this, the service manager called me and told me the car will be finished tomorrow. We shall see…

They will sell you a used car full of false promises that they never fulfill. Then try to ask you on a date. They make it so you are too uncomfortable to actually get what you want since every time you go in they literally hug and kiss you, very weird and uncomfortable. Don’t go alone if you are a woman!

Worst customer service skills in the used car department. Gave me the run around of a car that was there and then gone then car came back… will never buy a car there…

I purchased 2005 Nissan Altima from Covert Ford last weekend.
We met with Gregory (Ray) and he showed us 3 used car which we had interest. (We searched Internet prior to visiting them)
Gregory was very friendly and he was very professional. I had to say, it was one of best used car purchase experience. He gives us all information up front (car fax) and honestly answers all our concerns. He never gives us any pressure to purchase the car and when we gave him an offer, he accepted our offer. If you are looking for buying car, you should look their website for selection. If you find any car that interest you, then you should contact Gregory Ray. His service alone is well worth for visiting this dealer. Just one more advise, DO NOT trust dealers who cannot update their own inventories on web. If they cannot keep up with their main sales items, that is sign for NOT professional. Keep up great work at Covert Ford and Gregory. Sincerely HT. (Oh, Thank you for washing car too!)

!!! Covert Ford Total Crooks !!!
Was going north on Jolleyville road behind the dealership, a brand new black jacked up Ford truck peeled out and through a rock and broke my windshield. Followed the truck to a gas station a block to the north, because it did not have a license plate, asked the driver if it was sold, he stated it was in make ready and was sold, and they were giving the client gas. The driver called the Dealership and I went by and got the insurance information from the manager on the sales floor. He told me the insurance company would take care of it. Admitting they were at fault. Called the insurance company got a claim number etc. the insurance company called and said they were denying the claim because the dealership had told them to. Again I was told by the manager it would be taken care of. What kind of person would not admit to an accident, only thefts and crooks do that. Also think about it, this was a brand new car that was being abused by the make ready guys, The poor guy that bought the brand new car did not even know the car had basically been abused. Hey and then they delivered probably with in an hour, a car that had been treated like that. WOW What can you say.
What is the worst, I was a long time customer, had bought over five vehicles from this dealer and over seven from another covert dealership, Even the car they damaged had the Covert name on it. I was a long time customer and got treated this way.
Basically I would boycott the Cover Ford Dealership and not purchase anything from them, drive to Temple, or San Antonio, if you can not find a Ford Dealership in Austin you like. Just think if they treat an insurance claim like this. Then would you really trust them to tell you the truth about your car, and what they had done with it, also what are they doing to it while you are signing the paper work.
You just can not take the «Crook» out of some businesses.

Wow! Simply wow! Stood around for 15 min, walked into the lobby, and no one approached me to see if they could help me with anything. Just looking at buying a $ 50.000 truck but whatever.

In total, we’ve bought 4 cars from Covert. Part of that was because my ex husband’s family had a connection with someone who worked there. Things changed and we stopped buying cars from them. However, I still have my 11-​yr old Ford Focus and it has about 140,000 miles. On Wed, Oct 29, I took it in for a maintenance check, oil change, tire balance and rotation, check for why my car was vibrating, to check on a possible oil leak NTB told me about, to replace 2 seat belts, and do the required vehicle inspection that needed to be done by ¹¹⁄₁. I made an appointment like Covert likes us to do. My car sat untouched on Oct 30. I was still OK with everything because the past few times I’d taken my car in Covert Service was on top of things. On Oct 31, I got a call my from service rep saying there was no oil leak, the other simple stuff was done, and the engine and transmission mounts I had replaced by them a year ago failed and they needed to be replaced. Fortunately, there was a 2-​yr warranty for the parts. This is disturbing in its on right, but not why I’m writing this review. On Oct 31, my service rep also tells me he’ll be out Sat and Mon, but would have his work mate stay on top of my car. I asked about the seat belts because he didn’t mention anything. He asked me what was wrong with them and I explained how one didn’t latch and the other didn’t release once latched. Never mind that I told him about this when I made the car appointment. He said they’d probably need to be replaced and I asked if he’d already ordered the parts. He said no, but that he would before he left Friday. Supposedly the parts got ordered. I heard nothing from his mate on ¹¹⁄₁ or ¹¹⁄₃. By this point, my inspection had expired. I like following most laws especially when the police can easily detect that I’m not in compliance. Now it’s 11/​4, he calls and says the got the seatbelts in but the distributor sent the wrong ones. They were ordering them again for delivery on ¹¹⁄₅. ¹¹⁄₆ comes and he calls to say the seatbelts had been replaced. Great. Everything should be done and I can pick up my car, right? NO! I was told over the phone that the service tech «said» the inspection had been done, but that needed to be checked. It wasn’t done around 4 pm on 11/​6, but they did get it done by 6 pm that same day. Unfortunately, I was working to get a report out until 8 pm that night and couldn’t leave to pick up my car. So, on ¹¹⁄₇ once my surveying oversight job in S Austin was complete, I drove up to drop off my rental that I’d had for 10 days. That cost $ 400. It was painful, but necessary. Then I went to Covert. My repairs cost $ 1041! Oil change was $ 35. Tire balance and rotation was $ 60ish. Inspection was negligible too. The labor to replace 2 seatbelts was $ 375ish, and the parts were $ 455ish. It was over $ 800 to replace them. The cashier graciously asked my service rep to come talk to me. When he did, the first thing he said was «What happened to picking it up in the morning?». I was not amused and said that I do have to work too. I asked about the costs. My service rep said the seatbelt distributor has a stranglehold because they make all the seatbelts for all the cars everywhere. Fine, I can’t change that. However, $ 375 to replace some seatbelts? I mean how much does Covert charge for service tech labor? Maybe it wouldn’t have been so bad had I not just had the shock of the $ 400 rental car charge. So, I asked why the seatbelts weren’t ordered when I brought my car in 10 days earlier. The rep said he wanted to make sure they needed to be replaced first. Um, my car is 11 years old. Then he said that I could’ve picked my car up and driven it around with expired inspection and non-​working seatbelts. Right. I like my son to stay alive, thanks and everyone knows 15-​yr old boys would rather die than sit in the back seat. Not an option. The rep got defensive and tried to tell me that I should’ve been charged more for replacing the engine mounts. I countered with my concern about how they failed a year later and wondered aloud if I should just make an appointment now to bring my car back a year from now since these mounts have a poor track record. What really miffed me is that I thought Covert’s Service Dept had moved past all the crappy service they used to provide years ago. With the economy crashing like it did, who really can afford to keep taking their cars to a dealership for repair. I thought this would help Covert understand that they needed to provide good customer service to stay afloat. Times must be good for them again. The poor cashier had to witness my absolute shock at the cost, which is probably half my car’s value, and how the service tech tried to shame me for my lack of gratitude. She tried to get me to talk to the service dept manager. But what’s the point. Covert doesn’t care about customer service. They never have. I just need to get a newer car or find a decent mechanic that can work on 11-​year old Focuses. I’m done with them!

Focus held hostage — Day 17!
It is now day 17 since I took my 2012 Focus SE to Covert Ford in Austin Texas for a state inspection. They determined that I needed a new catalytic converter.
Here’s the joke: THERE ARE NO 2012 FOCUS CATALYTIC CONVERTERS AVAILABLE IN THE WORLD!!!
I’m commuting in my 2000 Ford Explorer now. I bought this truck new from Covert Ford. It’s been extremely reliable. This truck is one of the FIVE Ford vehicles that my family owns.
What has happened to Ford since 2000? I have to think that both Ford Corporate and Covert Ford are so dedicated to short term cost cutting that they just don’t care if they lose a few customers along the way. Because this quarter’s profits are more important, even it means screwing a long term customers.
Ford Motor Company and Covert Ford management is obviously stupid and short sighted.
Ford Motor Company and Covert Ford supply chain management are clearly incompetent.
Perhaps Covert could provide a loaner car in a case like this? Oh no, because ‘liability’.
Well Mr Covert, I would hate to expose you to ‘liability’, so instead of test driving that new Fusion I’ve been considering, I’ll test drive a Camry instead.

Recently purchased a Platinum F150 here. I worked with Dan Covert. He was pretty straight forward. Got me a good deal. Didn’t waste my time. Gave me options. Good follow up.
Ask for Dan.

I have been going to Covert Ford for servicing my 2007 Mustang V6 for nearly 3 years now. They have never tried to upsell, always tell me if a repair is necessary or good-​to-​have, been reasonable on cost, courteous and have also been very good about ensuring my warranty coverage. Overall, what you see is what you get. No frills, luxury or royal treatment but that’s not a necessity either. Also, they have free pick up and drop off to even far off places.

This place is amazing! I initally took my vehicle to Maxwell Ford in South Austin for an estimate of the work that needed to be done. I was quoted almost $ 1200 with multiple items to be fixed (I was told that that was «just a start» and that it might not completely fix the problem). I didn’t like the service I received there (it took them 4 hours to call and tell me what was found, 30 minutes to let me know that my vehicle was ready to be picked up even though I watched them drive it around the front when they were finished with it, etc.), so I went to Covert Ford.
Paul M. was very patient and called me 30 minutes later to let me know what was wrong with the vehicle. Of course the items that Maxwell recommended to be replaced were not needed and the parts that were needed were covered under warranty. Needless to say my bill was almost $ 600 less than what I was quoted at Maxwell and the customer service was ten times better! We’ll be taking all of our vehicles to Covert instead!

Now this was a relaxing, no pressure place to purchase a car. got my daughter a nice car, payments lower than i was expecting. we were expecting payments around the $ 300.00 and turns out ont $ 18 700
Granted it is a pre owned car, But we looked at several places, and this was byfar the best deal-​service from anyone. Nice car, very low miles.
Thanks.

Three stars, since that is the average of my 1 star experience and my 5 star experience.
First, the 5 star: about 4 years ago, I wanted to buy a truck. My friend suggested I contact his buddy at Covert Ford. I drove to the lot and wrote down the Vin # of 3 trucks, any one of which I would have been happy with. I called my friend’s friend, told him which trucks I liked, what I could afford for my monthly payments, and what I would be putting down as a payment. At 5:15pm, I pulled in to Covert. 5 minutes later, I’d signed some papers and was on the road with my new truck, sweet deal in tow. THAT is how I want my car buying experiences to be.
1 Star Experience: In the used car department, my wife had selected an Explorer she wanted. We haggled a hair on price but came to an agreement reasonably quickly. They «made ready» the vehicle and I picked it up. The salesman told me that we had 3 days to return the vehicle for any reason and 30 days to bring it back if anything was wrong so that it could be fixed at Covert’s expense. I was also told that the key fobs for the keyless entry needed to be programmed and if I could come by the next day, they would program them and I’d be on my way. The next day, when I came in, the technician informed me that he couldn’t program the key fobs because the model we were purchasing was not equipped for keyless entry. (I am peeved) The salesman apologized and said he was sorry for the mistake, but since the month had turned over the previous day from July to August, he couldn’t reverse the sale even though I didn’t want the vehicle anymore. (I know it seems minor, but my wife was usually the last to leave her office, so it was important to me she have the keyless entry/​panic combo). At this point, I was no longer peeved, just angry and feeling deceived. My wife convinced me to keep the car. Four weekends later on a drive to Houston, the compressor on the A/​C goes out. Even though the vehicle only had 30k miles on it, such are the breaks in life. I called the service department and was told that they would be open again on Monday. I showed up early and told them I needed them to fix the A/​C. No problem, they said. When I picked the car up 2 days later, the bill was $ 800, which I was told my warranty would cover if I paid the $ 150 deductible. I explained that I had been told they would fix anything for 30 days after purchase. The service tech had never heard of that… the sales manager had never heard of that… the salesmen (who I located) confessed he had just made that up and he sure was sorry, so he paid the deductible on the repair. 3 months later, on Christmas Eve, the hose connecting the radiator started leaking as a result of the fan belt rubbing it. The belt was out of position because the aforementioned A/​C problem was fixed incorrectly…
and on and on and on and on.
I still have the Explorer. I will never use Covert for service again, and I will think very hard about buying another vehicle from them.