Covert Chrysler Dodge Jeep Ram – Sales

Adam Culpepper was our sales representative and in the beginning we really liked the quality of service we received. We understood that he was swamped with work around Christmas time and he worked with us to find a great deal. We ended up getting a dodge dart gt 2015. Our other car was malfunctioning so we liked it here so much that we even bought a blue jeep renegade 2015. I believe we got good deals on both, but what bothered me was how we were promised that we would receive the missing spare for the dodge dart and wheel locks for both cars. I have contacted Adam by text and by calling his cell phone and even calling the dealership, but I cannot get a hold of him. I am very upset and wish had i know this I would of tried to get a car from another dealer. It was like after we filled out the survey and put all good things the good customer service stopped. I’m upset that I cannot get an update if the spare or wheel locks are ever coming in.
Friends do yourself a favor and before you fill out any survey or say anything good that whatever is owed to you is received. The only reason I am leaving an additional star is because I loved the cars and the interest rates on them. Other than that I am very dissatisfied that I have heard nothing and am willing to change my rating if what is owed is received.

I’m torn between a good and bad review but here goes:
PRO; Bernardo was my sales guy 3 months ago when I purchased my vehicle. He is an awesome sales guy and did his job to the best of his ability when I called him. The only reason I went here was because my boss used them for the company vehicles. Bernardo found me what I wanted very quickly and we started the process on my trade in next day as it was Labor Day when I called and none of the financial institutions were open.
CONS: Given I was approved for a vehicle I had a few requirements and one of them was no down payment and to try to stay in the same pay range as my current car payment. When my sales guy called and told me I was approved he had to tell me that my car payment was up about $ 20 (ok no big deal I can swing that) but didn’t say a word about there being a down payment. So I drove all the way to the dealership and we start the process. We get over to finance and start signing paperwork, then I get asked how are you paying the $ 500 down payment (…insert crickets) so I had to explain to the guy that we asked for no down payment and we weren’t notified that there would be one. (the pro of this they took care of $ 250 of it, but I still forked over another $ 250 which they allowed me to pay at the end of the week) HOWEVER, a few weeks later I got a phone call asking when we would be making that payment AFTER my husband had already gone and paid it (REALLY!?), now here we are 3 months later and I’m getting a letter from my previous financial company that Covert Dodge didn’t pay off the full remaining balance of my trade in and that I’m responsible for that, and that they won’t turn over the title to my trade in until it’s settled. So now I’m trying to call someone in the financial department back to find out what happened, left a message 4 hours ago and still haven’t received a call back, called and left a manager the same manager over an hour ago, and still nothing. These people are great in sales but they can’t get the financial department together worth a crap. Then don’t expect any good customer service after you drive off their lot or with their service department!

Went in to get a lease on a new Jeep, walked out with a reasonable lease on a new Jeep. We worked with Edward who was nice and laid back, not pushy or trying too hard to make a sale. He understood we were looking for something basic with minimal bells and whistles and helped us find the exact vehicle we wanted in their inventory. They were also able to get the lease put into my company’s name, eventhough I had just started it. The only hiccup was their Internet going down mid-​way through the process. No big deal, we just went and had lunch and came back to sign the paperwork. If a friend wanted a Chrysler product ID send them here without reservation.

Jonathan was our salesman and he was awesome and not pushy which we liked! He got us in a 2015 Jeep Grand Cherokee at a great deal! We chose Covert over Mac Haik because of the awesome reviews and look forward to using them for some future service on our new Jeep!

My wife and I purchased a Grand Cherokee there and it only took 20 minutes. We shopped at the competitors Super Center and even brought one home that we thought we were going to buy. After not being able to come to terms (a ten dollar a month difference) I called Covert and the deal was done over the phone, same vehicle! Funny thing, after
we bought it, brand x said they could work the numbers. lol

A while back I went to Covert Jeep looking to buy a brand new Wrangler Unlimited. I told them what I was looking for and they began to search their inventory, they were unable to find what I wanted. They told me they found a wrangler in Fort Worth and said they could have it in Austin in one business day. I agreed and told them to call me, this is where my experience became very unpleasant. The salesman never contacted me, I had to call him to get any updates and every time I was given a different answer. To make the story short over a week went by and no word from the salesman. It was a horrible experience so I decided to contact the manager Bart Gunkel via email, but I never heard back from him. I will not be returning to this dealership. This dealership will make you feel like they are doing you a huge favor by selling a new car.

Great service. Jonathan was my sales guy he did great. Help us with the paperwork so the process didn’t take so long. Offered a very fair price and made the buying of a new car very easy. Gave me top dollar for my trade and now I have a new jeep and I love it !!! I recommend trying covert before you make a decision to go elsewhere!

If your looking for a vehicle… Ask for Jeff. He is awesome! We have purchased several vehicles from him. If there is ever a problem, he is quick to get them resolved. He is very professional and friendly!

Shady Financier/​Warranty Commision
Beware of Gary, the dealership’s financier. He will offer you a free warranty. When you pay the first installment, he will say that it will be reflected in the next bill. Our check was cashed the following day. The first bill reflected the the entire car balance?! We contacted Gary and we were told to wait for the next bill. Did you know he gets a commission for selling warranties. This fact was confirmed by Eric, the manager of Covert Cadillac. Shady. We went back to the dealership to sort out the issue. We were then told that there is no such thing as free warranty. Obviously, we cancelled the warranty since it was within the 90 days. But I wonder what would have happened if we trusted the Covert and Cadillac reputation and waited out the third bill…

I have been to a lot of dealerships and this place by far has the best customer service. Jonathon Alcala went out of his way to find the exact color I wanted for my jeep. He kept sending me texts of updates then pictures when it arrived. You can tell he really loves what he does and that made the experience top notch! Thank you so much Jonathon, we will definitely send people your way.

We bought our son his first car this weekend. Our experience from beginning to end was professional and easy. Justin Gann was honest and represented the company well. Very knowledgeable about new and used Jeeps and helped us find the right one for our son. Would definitely come back if we are in the market for another car.

I’m torn on writing this review because most of the people I spoke with were helpful and wonderful. But if you’re a «Type A» person like myself where time frames and promises are important to you, then go somewhere else.
After the first day, my car wasn’t ready — they didn’t even look at anything. I was able to get a loaner (which I later learned belonged to the manager). Finally on the 3^rd day my car was back to normal. I get the call my Jeep is finally ready. I stopped making dinner, rushed down to the dealership in hopes that I could beat traffic getting home, no dice. I wait for over an hour to get my car back.
It’s been over an hour since I was told my car was ready and I’m still in the lobby waiting. Maybe I’m impatient, maybe I have high expectations, or maybe the team here is over worker and has no sense of urgency.
Whatever the matter, make sure you have a chauffeur when you drop your car off for service here.

I bought my Jeep Gc altitude recently with the help of Jamie and Mike. Both of them are really passionate and willing to help. The whole process is very frank and easy even for an international student like me. Although it took five more days for the car to be delivered, it was worth the waiting. Mike filled up the gas tank and washed it for me. I’ve been driving around for two days and everything is fine. However, I didn’t know that I have to update the uconnect 8.4 A into 8.4 AN in order to get navigation, which is a bummer. Anyway, I can use my phone, so it is not an issue for me. In all, I would recommend Covert to you all because their price and service is amazing.

Apparently I have to give a one star minimum as a review, although not deserved. I am not from Austin or Texas for that matter but I am here for vacation. I am currently waiting with my friend as he waits for tires to be changed out on a jeep that he just purchased. Keep in mind, that the jeep was dropped off at 830 am and I could change four tires in 20 minutes.
Anyway the salesman, who should remain nameless, tells my friend that the Jeep will be ready by 3 pm, which gives ⁶¹⁄₂ hours for the tires to be changed out. We got here around 3 and my friend reached out to this anonymous salesman and asks him if his jeep his ready. The salesman response is along the lines as «should be, but you know how that goes». Im sure he was busy playing candy crush. A few moments later, a manager walks out and asks if I needed help. I said yea and told him what was going on. He walks inside and sure enough out comes the salesman who says he was going to get it now. Sound good right? Wrong! They put the tires on the wrong jeep. The salesman than asks for 30 minutes. Well it’s now 430 pm. What a joke. Horrible customer service. I highly recommend not dealing with these clowns.

So they did not have the car we wanted on premise (granite GC Limited w/​sunroof). First world problems, right?
We still ended up getting the car we wanted and were able to negotiate a very good deal. Mike Ginther was great to work with and Ben in the finance department got us through our paperwork without it being a total beatdown.
Buying a car sucks, but the team here made it not completely suck. We’re very happy with our purchase and we would absolutely recommend Mike for any new car needs. He recommends the new Dodge Ram trucks and we like our Grand Cherokee!

Meh. I’ve bought a couple cars before, so I’ve had a little experience and I know when I’m just another number. So the sales rep was nice enough, I guess. I felt like I was sort of an inconvenience to her but maybe that’s her personality, I kind of got that vibe. You know the feeling you get when you feel like you’re wasting someone’s time? While sitting at her desk waiting for financing stuff, I had to move for another customer. Okay. that came off a little rude but that’s fine.
Otherwise.the receptionist was awesome. Actually both the receptionists were great. Gave markers and coloring pages to my son, she was a blessing. Josh in financing was great as well.
The vehicle is great. I’m happy with it. But when I’m making a purchase for over $ 20,000 I don’t want to feel like I’m wasting your time.

Hopefully not writing this to soon but honestly had the worse experience here. I had an appointment to come in test drive a car but couldn’t make it in rescheduled for another day came in during the appointment time and the sales rep wasn’t there waited about 30 mins and still didn’t get assisted. Upon leaving I got a text saying the sales guy was available so I rescheduled for another day, that day I come in and I’m handed off to another rep, upon going to test drive the sales rep I was handed to didn’t even go on the test drive to tell me features perks anything. Now not having bought many new cars it seems like all he was worried about was how much money I put down and if I was buy today. Overall for being a new buyer it was less then perfect customer service !!! Needless to say there are to many jeep dealers in the area to wait around and just be money.

Absolutely great service! We purchased in April (Ram 2500). And again this month (Ram 3500). Have also sent family members to them for referrals.
Very professional and the BEST DEALS we could find in Texas!!!
Definitely recommend them!!! Thanks so much!!!

I don’t have a ton of post here on Unilocal.Posting is either warranted by absolutely terrible performance, or in this case outstanding.
I ordered my Jeep with Clark Yoder in Sales I think sometime in October of last year. I’ve been extremely happy with my Jeep SRT. The whole purchase experience was a quick and painless one. As an over site, I had forgot to order it with a trailer hitch. Clark was tremendously helpful with lining me up in the service department to get the kit ordered and installed. Thanks so much to Clark and to Covert.

My salesman Bernardo made my day, went to work early and saw the truck heading to the dealership as he was going to work. First thing he did was take a pic of the SUV and text it to me! Thank you for your diligence and efforts!