Couch Potato ATX

If you live in Austin, do NOT use the Couch Potato ATX (
) delivery service. There are no checks or balances in place to ensure the accuracy of your order. I called in an off-​menu perishable item order (thus paying their highest level of delivery fee: $ 20 fee for a $ 10 order), and even stated the location of where to find said item, but was delivered the incorrect item and did not receive any communication that the item was not found during the delivery collection process (nor has my follow-​up call or e-​mail, both made after the incorrect item was delivered, been responded to). Again, Couch Potato ATX is not a reliable delivery service.

I have used Couch Potato several times and it’s awesome! I can order a variety of stuff (not to mention alcohol) and here it is at my door within 20 minutes. Fast delivery and good people.

Still no communication from the company, Zero.
They never answer my calls. I guess the fact that they delivered an old, expired by one year, pizza is somehow my fault. They don’t want to deal with it. Strange, strange business attitude. Just refund the money! It’s not exactly rocket science – customers and business have been doing it for hundreds of years.

I’m in California. Friend is in Texas. Unilocal makes our relationship work. The end.
Just kidding. But f’real, Unilocal saved the day at creating a great gift basket from Couch Potato to send to my framily in Austin. The staff at Couch Potato was beyond helpful and even called to ensure the order was right. Annnnnd called again to ensure I inputted the correct address. These Texans, man. They are legit.
Thanks Couch Potato! You guys are spudtacular.

Ugh. I really wanted this to work out for me tonight! I’m literally 3 blocks outside of their delivery area in North Austin and the girl that answered the phone that was way too far North for a Friday night.
If your delivery zone changes depending on the day of week, tell me that in the web. Don’t get my hopes up here. This sounds like a really great service and I was a customer willing to spend some cash.

Awesome local delivery service. Runs late as hell. You can get most anything you want and the drivers are always on point! Good job guys!

That was the most kickass service around. I used them because my car was in the shop and I was dying for Starbucks. I ordered the bottled Starbucks Frap and found several other things I couldn’t live without. It was here in about 10 minutes.
I can’t wait to use them again when I’m just being lazy.

2^nd order: Just wanted a 6 pack but had to get a 12 pack and some gatorade for min. delivery. Beer is way nasty (heated, cooled, ruined since Sept 2014, seriously?) and I asked for lemon-​lime gatorade — got 1 of those and 4 other flavors I’ve never even heard of. At least the clueless guy left me an HEB recycle bag. Be cautious/​desperate for this service. (1^st delivery was great, this 2^nd one … wretched).
Edit: Day 2. Still have not returned my voice mails nor answered my calls.
Edit: 6÷30÷2015, still no response.

Couch Potato ATX is a lifesaver! The website is easy to use, the staff is friendly, the value is great, and – most importantly – I can get my groceries and beer delivered to my house with the click of a button. Five stars!!!

Absolutely love couch potato in Austin. A friend was traveling there and I was looking to send her a gift and through Unilocal i found couch potato. The customer service and pricing cannot be beat. I placed an order online and called to make a few small adjustments. One of the owners, Amanda, texted me a picture of the gift basket once it was assembled and it was beyond perfect and beautiful. It was delivered shortly after that. One of the best services I have used in a while and would recommend this to anyone in austin. After this great experience I wish they would open up a couch potato location in NYC!

I want to start this by saying that I have used this service many times over the last couple years & always loved how fast, friendly, & reasonably priced they were. Key word here being WERE.
I placed an order last night, knowing that the last couple times I’ve ordered from them it’s taken a little longer than normal, but figured it shouldn’t take longer than 30 – 40 minutes. After more than an hour went by I decided I should call to make sure that nothing had happened (order didn’t process right, driver got in a wreck… whatever). When the girl answered the phone I told her that I had placed an order over an hour ago & I wanted to be sure she actually got it. She asked for my address, which I provided, then she told me that she got my order & already had my items in the car with her, but she was a little «backed up» & was «working on it». She sounded frustrated & had a bit of an attitude from the time she answered the phone, but once I asked her if she might be able to give me an estimate of how much longer it would be, she just completely lost it & things went downhill FAST!
The following is what I posted on the company’s Facebook page last night, after the incident occurred. Needless to say, they have removed the post.
«Just called to see where my order was & received the RUDEST response I have ever encountered from anyone, anywhere in my entire life! And then when I decided I did not want to be spoken to like that any longer & hung up, the girl actually called me back to yell at me some more & accused me of calling her from a private number because I wanted to argue with her (I called from my cell, which I use for work & don’t need patients getting my personal number — & I wasn’t the one arguing). Are you kidding me??? I placed my order at 6:30 pm. It is now after 8:00 pm. I placed a simple phone call to see about the status & immediately get attitude from the girl answering the phone. And when I ask if she has any ETA at all, her response is, „I don’t know. Maybe another 45 minutes. I have your stuff, but it’s just me because people don’t like to show up for work, so I can’t help it.“ You know, I feel for you… I really do. I’ve dealt with that sort of crap in work situations, too. But you NEVER take it out on the customer. And I wasn’t being ugly to you when I said that it would have been nice to get a call or email notifying me that my order would be late because you are having a busy night. And I am well within my rights to cancel an order that I won’t be home to receive. When the order was placed I didn’t realize it would take 2 & ½ hours to arrive. What part of any of that is my fault? I really hope your evening gets better. I genuinely do. But if this is how you treat your customers these days, I guess I won’t be using your service any more. I really always thought y’all were so awesome & friendly, too.»
The fact that this person actually took the time to look up my number from my order & call me back to yell at me (which she did from the moment I said «hello») actually freaked me out just a little bit & made me wonder if whether or not I should be concerned that she also has access to my address & credit card information. She kept repeating over & over, during both calls, that she didn’t «have time for this» & accused me of «wanting to fight», but I’m the one who hung up on her TWICE because of her abusive attitude & she’s the one who chose to waste time turning it into a drama when she simply could have said from the beginning, «I’m really sorry about the inconvenience, ma’am. We are short staffed & very busy tonight & doing our best to get orders out as quickly as possible. If you need to cancel your order, I understand & we’ll take care of that for you.» If THAT conversation had taken place, I wouldn’t even feel the need to post this anywhere & I’d probably be giving them another chance in the future.
I’m sure it sucks for you that bigger companies like Favor have come in & exploded overnight. I know you’re just a small, local company & that is precisely why I’ve always continued to use you for the items I know you can provide, but this is NOT how you win (or keep) customers.

Amazing! Finally something great like this has hit Austin. I have never seen anything like this before. I wanted to order a Get Well basket for a family member. I’m located in LA so I needed something that would deliver rather quickly. Couch Potato is amazing. What a great business. I will definitely use them again. Their service is amazing I spoke to Kristin (sp?) she was very helpful. The variety they offer makes their products feel very personal. Easily customizable to fit any personality. They texted me a photo of what the basket looked like before they delivered it. Service is great and on point. Thank you so so much Couch Potato.
P.S It’s all in the details. Loving the smiley faces on the beer and card. Very nice touches!

Update: ***Here is the woman’s (who I believe is the owner) response to my review:
Thanks for the review. Why dont you tell the truth about the time that it was 5oclock rush hour. I apologized more than once so get your facts straight and learn to read. Our groceries are on demand not baskets. You have bee flagged!!!
Summary: Horrible experience. At this time, my gift basket is 3 hours late. Terrible customer service and unprofessional. I would cancel my order, but I’m depending on it as a last minute birthday gift. Guess that’s my own fault. Their site advertises as a quick delivery service, so that’s what I expected.
I ordered a gift basket at 4pm. The app lets you select a time you want the items delivered. I selected 5:30pm and received a confirmation email saying my order would be delivered at my desired time. By 6 pm my delivery had not arrived. So I called the number on their website. I got through to a staff person who said she wasn’t sure when my delivery would be here because the «gift basket lady» wasn’t there and she, herself wasn’t able to make them nicely enough. I asked approximately what time I should expect the delivery. She had no idea and said someone else would be calling me. A few minutes later a second woman called. I explained the situation to her and her first question was, «you’re having the gift basket delivered to your house? Do you have your credit card?» And then followed up with, «I don’t know when I will have the delivery to you. I can deliver it to you now but it won’t look pretty.» She was very abrupt and showed no concern for me as a customer. I continued to ask for SOME kind of eta. At which time she said 7pm. I said ok Great!
It’s 8:25pm and still no delivery. Got two texts around 7pm saying the delivery would be here «closer to 8» and then a follow up text saying I’m welcome to cancel my order and they’ll TRY to get it here by 9. Sure it’s raining, but come on…3 hours late?! And not a single apology? It’s like the woman on the phone is inconvenienced to have me as a customer and sees this as my problem, not hers.
Additionally, she says that my credit card won’t be charged until I give it to the delivery person. I input all my CC info online though and it already posted to my account. Not sure that she is accurately representing this information.
This experience very well could by an anomaly, but I will not be ordering from them again.
***Here is the woman’s (I believe the owner) response to my review:
Thanks for the review. Why dont you tell the truth about the time that it was 5oclock rush hour. I apologized more than once so get your facts straight and learn to read. Our groceries are on demand not baskets. You have bee flagged!!!
Exactly the customer service I am referring to.

I just got the picture of a gift basket to celebrate the birth of my fiancé’s brothers daughter and it’s awesome! The picture was sent from the owner who did an amazing job putting the basket together. I would for sure recommend ordering a gift basket from Couch Potato. I will be ordering again.

I’m definitely missing a few stories here, but here goes…
=Work=
I own a business here in Austin and CPA has really come through every single time:
1) Once I forgot to pick up powdered sugar for some King Cakes that a customer wanted made for Mari Gras. CPA went to HEB and bought what I needed and delivered it to our production team.
2) Once, I was out of town for the 4^th of July and didn’t realize that they were closed for the holiday. I left a message and they called me back –and made the emergency delivery to the customer anyway. With a smile.
3) Any time we get a late order and it’s inconvenient for me to make the delivery — CPA is ready and willing to do the run for pretty much the same price as doing it in-​house.
=Personal=
So you’ve probably seen their website: they deliver all sorts of stuff at gas station prices– which, in an of itself, is a fantastic service (God knows that they help me keep making responsible choices); but did you know they’ll also go to restaurants, order food for you, and bring it to you?
Honey Butter Chicken Biscuits delivered? Yes please.
Long story short, Couch Potato Austin has saved me many a client– and they actually care about doing a damn good job. I’ve run into few businesses that work this hard to keep their customers happy (I try to be one of them — and they help make that job easy).
I’ll continue to use them often :)

How have I lived here for so long and not known this place existed?
Not only is this place great for the lazy person, it’s also great for the busy person. And, dare I say it, the creative person.
Want to send someone a gift? Tired of the typical flowers/​cookies/​cupcakes treatment? BOOM! Couch Potato Austin to the rescue!
I recently sent my dear fiancé his own personalized gift basket from Couch Potato, and the experience was awesome. I picked all these random things I knew he would like, they put it in a great looking basket for me, delivered it, and texted me on their way to delivering it (with a photo!).
AND, they have online ordering that is super convenient and works it’s like a dream folks. Also, they emailed me with questions which I greatly appreciated because my cell phone gets horrible service at my job. In a word, winning.
And think of the other options. Rainy Sunday? Sick at home? Car in the shop? Couch Potato Austin is your answer.
This definitely will not be the last time I use these wonderful folks.

I needed a gift for my friend who lives in Austin, so I called Couch Potato and ordered a selection of beers to be packaged with their «gift basket» option. They delivered the gift basket the same evening and even went the extra mile to adorn some of the beer bottles with reindeer antlers and mustaches, perfect for the holidays. The gift basket looked absolutely amazing and my friend loved the very fitting late night delivery.

Couch Potato is awesome! I’m in San Francisco and needed a customized gift basket delivered in Austin the next day. I called them at 12:30a and they helped me out, and got it there by 2p the next day!
Tons of food/​drink options; and cool offerings for all diets :)
Amanda was great; helped me out a ton.
Def recommend these guys.

These folks rock! I needed to get some Mrs. J’s to my amazing team in Austin … and I was sitting in an airport on the other side of the country. Amanda got me all hooked up, dealt with *two* last minute changes to the order, and just made it happen.
My team got the sugary goodness they deserved for a hard-​fought victory thanks to Couch Potato Austin. I couldn’t be happier.

This business is pretty damn BA. The prices are fair, and I randomly ordered some Goodpops and Chameleon Cold Brew at 845 on Thursday evening because I was feeling particularly lazy. Less than 30 minutes later, everything was here! The deliverer was very friendly, and I’m super pleased with everything.
Speedy with great selection. KEEP UP THE GREAT WORK!