Continental Collision Lakeway

Did a great job on repair for RX 350 and got me back in my car in a few days. Good customer service.

Sometimes shopping local really is better. The wife damaged the front bumper on her car, so I took a tour of several Lakeway body shops. My job entails me looking at bodywork for 8 hours a day, so I’ve got a trained eye for shoddy repairs. The two other bodyshops I looked at were subpar, so I went with Continental based off the only two criteria that matter:
–They’re walking distance to my house
–I never saw the quality of their work… so it can’t be as poor as the other body shops… right?
That’s just sound decision making folks.
There was a month wait just to get an appointment, which is fairly standard after a large storm. When my appointment time came around I dropped the car off on Wednesday.
«Two days, we’ll have it all fixed up for you.» They said. The job was painting a front bumper and installing it. Since I had waited so long, they already had the bumper in stock and there shouldn’t have been any delays.
True to form (and other reviews), it didn’t get done on time. Finally I had to call them on Monday for a status update. They rushed and got it done late Monday afternoon, which isn’t terrible, but still isn’t the 2 business days I was quoted.
I’ll give credit where credit is due, their paintwork is really well done. No trash, no fisheyes, though they did scrape tiny bit of paint when they were reinstalling the grill. Oh well. Considering my laziness was the deciding factor, I ended up very pleased with the results.

I’m not one to usually post reviews but I felt this one needed to be heard. First of all I was promised my car would be repaired from the body shop within 9 – 12 business days. I understand in a perfect world that never happens. But they had my car for over 3 ½ weeks. Most body shops in the past that I’ve used usually would always keep me posted on where things were. Not this place. You literally have to call them every time. Not to mention depending on who you speak to, the answer is always different on the update of the vehicle. Apparently it’s just one guy working on your car (from what I was told) which had I known that I would have went to another location or just a different body shop all together. I finally got my car back noticed the was still a sticker on the car and that they didn’t even try to take it all off before giving it back. Then I pulled out of the body shop to make a right turn and realized they didn’t even assemble my front tail light properly and so it wasn’t even working. (In which I could get a ticket for) they said sorry but you will just have to take it back tomorrow instead of just taking care of it right then and there and staying a few minutes to fix it. I will be bringing my car back for them to fix the front tail light and hopefully I’ll never have to be back. Their customer service is by far the worse I’ve ever had and your best doing more research before considering this place. (Also) they don’t have a loaner car so if you were in my boat, you might end up paying $$ out of pocket for a rental car as well.

Walked in for an estimate to an empty showroom and was informed they were totally booked for any form of estimates. Wow, appointments for auto estimates. Never seen this in my life from a body shop and an obvious lack of desire for business. Previous low score review was right on. Would hate to see the service actually provided once my vehicle was in the back

Took my Porche Boxster to have an estimate done on dent extraction a few weeks ago. Gunner was kind enough to tell me that his regular dent guy Mike was out of town and would return in a week. He advised me to drop off my car one morning as the job was small and could be worked in to Mike’s regular schedule. I called twice this week with no return call. When I called again this morning and spoke again with Jennifer, I was told that they have too much business and don’t need any more. When I asked if I should take my business elsewhere she said, «I guess so». I told her I thought that was a shame as they have done work for me in the past and I also have an Infinity that I am looking to have some work done on. She seemed completely unconcerned about the lost business. U just lost a customer in me and my boyfriend who owns another Porche and a Lotus and my son with his Mini Cooper. Too bad… it sucks to feel that your business is not valued!

We took our car here because they were on our insurance company’s recommended list. First they said our car would be ready in 4 days. When we called the 4^th day, they said it would take 1 more week. When we called after a week, they said it would take one more week. So instead of 4 days, we are going on our 3^rd week. All of this is after we booked our appointment 4 weeks ahead of time so that they would have everything ready when we brought our car in. There has been no communication, no apologies, just «one more week.» After our bad experience and reading other bad reviews of this repair shop, (some are posted on the Lamar location by mistake), I’m going to let our insurance company know that they need to stop referring their customers to this business. Save yourself a lot of frustration and rental car fees and Do Not Take Your Car Here!

We brought our 2012 Mercedes in to get some hail damage repaired. They performed the paintless dent repair and did an excellent job. They repaired hail dents across all but one side of the car as it was left out on the street directly in the path of the storm. Staff was friendly and courteous and overall we had a great experience with them. We’ve had the car back for a week now and I can’t tell it had ever been damaged. We’ll use them again should the need arise.

I recently brought my Fisker Karma in for some repairs to the front end, and I was extremely happy with the results. There are no replacement parts for my car, so I was very nervous about having anyone take it apart. That being said, these guys did an excellent job. The front end of the car looks brand-​new, and the paint is a perfect match. I will definitely take my cars back to these guys again if I ever need to.

OKay, so this is not a review on the workmanship they provide here, but rather the general customer experience. We had a vehicle that was totalled out, so they didn’t do any work, so I can’t speak to that.
The front office is very nice, open, and has huge windows where you can see the work being done. The staff was friendly (dealt with two women at the front desk) and called with the necessary paperwork when the car was to be towed away.
Tip, this is a dangerous part of 620… careful pulling out, especially if you are turning left.
For what its worth, the other cars they were working on in here were pretty high end vehicles. I would assume folks with nice cars do research for who is going to fix them…

This morning I went to Continental Collision Center in Lakeway to have my headlights cleaned. Over the years they have become very cloudy and yellowed. I can’t believe how great they look now!!! I honestly can say they look brand new! Everyone was friendly there. The work was done in the time promised. While I was there several customers came in and were greeted and given estimates in record time. Just a great shop!