Cole Haan

I haven’t shopped here in some time, but I can at least attest to the fact that the quality cannot be beat. My favorite black riding boots from here are finally too worn to keep wearing five years after I bought them. I mean, seriously? What other shoes last like that? I also have a beautiful pair of black suede flats that still look amazing after four years of wear, and sandals that I’ll have for many more years to come. It’s a pricey place, but the staff knows what they’re talking about and the merchandise will last you a long long time.

Kind of pricy but the shoes come in amazing colors and David the Manager is really nice and friendly. Check them out!

I really like the Cole Haan brand and went looking for a new purse. I’m quite picky, but there were quite a few options in this store. The salespeople here were friendly without being overbearing (*cough* Coach *cough*). We spent some time trying out different purses and the ladies told me about the free refurbishment of Cole Haan bags for the life of the bag.
I didn’t find something perfect for me this time, but I definitely like the beautiful leather purses. The purses don’t have those ridiculous advertisements on them like some brands. I like it subtle.
I would definitely shop at this location again.

So overrated just like any retail store now a days except this one was incredibly disappointing.
Went into «Big shot cole haan @ the highly acclaimed domain» What a joke.
They had a bunch of hundred dollar Cole Haan’s all the summer flex wear without laces (Like I rode the short bus?) No Casper’s, Hoofer’s, Pushover’s, Spiffy’s or Swell’s, they didn’t have anything that would make you stand out in style other than those new baby blue and navy blue loafers. I think the nicest thing they had was the new suede milkshake Air Colton Oxford.
The best part is that the employee had never even heard of those styles and popped out a book from probably 2 years ago and guess what they were not in there.
Let me guess why she didn’t know anything about the new 200+ $ Cole Haan’s MAYBE BECAUSE SHE HAS NEVER SOLD THEM.
All the overhead cost, yet such little product makes me laugh at this store.
Domain plus cheap shoes = Garbage.

To shop at Cole Haan at the Domain is to be treated like royalty, to walk on (Nike) air, and to leave with a product you may have paid more for, but you know, without even talking yourself into it, that you made a great choice.
The staff is knowledgeable (Bianca, Kim, and Brad get all kinds of stars, and they have helped me at one time or another.), and are led by quite the aficionado of footwear. GM, David, is pretty high up there on the shoe food chain, and he makes a good team with the staff.
The store is always spotless and changes out product regularly. My favorite recent purchase is my leather jacket. People actually come up to me and pet me because the leather is so soft and inviting.
(Except for Holly P, who made a BIG mistake by calling it «pleather.» I was like «B%$ch, this shiznet costs more than your …» You get the picture.)
I am up to 44 pairs of Cole Haans, and it’s my brand of choice. Most of them have Nike air technology because I can be found presenting for several hours at a time or standing at a conference, peddling my wares. At the end of the day, Nike air reigns supreme. Get on the bandwagon.

I was so sad that the shoes didn’t work out because the service here is spectacular. (Seriously, when was the last time a sales person sent you a handwritten thank you note?)
this place is high end, but not snobby at all. Everyone I talked to was friendly and funny and easy going. I don’t usually do the fancy shopping thing, but here I didn’t feel intimidated at all. I tried on a bunch of shoes and settled in on a pair, but I still wasn’t totally sure. I mean, if you are going to spend more than $ 200 on a pair of shoes (and that was with the 30% off sale), then you want them to be perfect, right? The last thing I need is another pair of beautiful, but painful shoes. Anyway, these were very cushy, but I was worried about the whole «loved wearing them for five minutes in the store but wanted to cry after 40 minutes after a party» buyer’s remorse. I told the sales guy that I was hesitant, and he assured me that I could always brings them back and said, «We don’t want you to be stuck with something you don’t like.» Sure enough, my squished toes didn’t love them as much as my eyes did after wearing them about my apartment, and I had to take them back. The return was painless, and everyone there was a nice as could be.

Yeah, I know, this store is everywhere. Anyone with a dollar (a few dollars) and a dream can own his or her share of Cole Haan goodies. So how could it be «As good as it gets?» Two reasons. Good sales, and GREAT service.
First, the sales, since that’s what got me there in the first place. In October, I saw a pair of boots in the window (style: Dylan). At that time they were around $ 300, if recall correctly. Out of poverty (and forgetfulness) I put off purchasing them until after Christmas, by which time the price had rapidly declined. I was going to order them online from my family’s house (out of state), but decided to just pick them up in Austin when I got back. So I swung by the Domain, and lo and behold, the Saturday I went in, it was an addition % off (10 or 20, can’t remember). I ended up taking home the boots, after taxes, for around $ 180. Not bad.
Fast forward to May. I need some new brown shoes and a brown belt to wear to my law school graduation and a wedding in which I’m a member of the wedding party. This time, not so much luck on the price, but the customer service was FANTASTIC. One guy who is always there (but whose name I don’t know) initially assisted me (I think he’s the manager), but he left the rest of the business to another employee, Libby, who gives me her card before I leave. Ok, fine, that’s just the kind of thing they do in a high-​end retail establishment. Then in June, I get a card from Cole Haan, with a handwritten note from Libby thanking me for my patronage and congratulating me on finishing law school. Cool, that’s friendly of the store, too.
Recently, I misplaced a belt. My pants have been falling. So after lunch at The Steeping Room (see my review), I went to Cole Haan to pick one up. And now is when good customer service shines through: Libby was working and approached me, having remembered helping me 3 months ago. Contrast this with another customer service person with whom I’ve dealt recently. This other person cannot remember my name or my face despite the fact I’ve had to deal with her one the phone through repeated back and forth calls, and at least 4 times in person over the course of a week.
Anyway, I got a new belt on sale for $ 39 and a nice pair of flip flops, also on sale. A good quality product, that’s occasionally priced even-​better-​than-​reasonably, being sold by conscientious and hard-​working employees.

In looking for a new bag, I decided to stop in the Cole Haan store in the Domain. Please know that my idea of Cole Haan is limited to tan loafers worn with socks in high school. Shut up, it was the 80s.
Imagine my surprise to see amazing purses, luggage, belts, scarves, and even shoes that were not only Cole Haan all dressed up, but some that were mixed with Nike soles to create really cool shoes!
I found a bag, but the price? Well, it was not cheap. In addition, they didn’t have it in the color I would have wanted. And no, kind sir, I did not want to be put on the waiting list for a certain bag I liked because not only was it expensive, this is Austin, and I don’t «wait list» for hand bags. It’s bad enough that I was in the Domain…
Still, talk about some beautiful stuff. 4 stars for the merchandise and service, minus 1 star for the price.