Chase Bank

First time visiting this Branch. Didn’t seem too busy, but it was obviously understaffed. Needed to come
In because I left my debit Card at a drive thru ATM. I called my regular branch that I attend off Anderson Ln and was told they would be able to give me a replacement in the branch at this location… Waited over 15 mins in line for someone to tell me I needed to speak with a banker. OH! And there was
only one teller. In my experience there is usually a greeter in most of their branches that will direct you to the right person. Waited another 40 minutes plus to speak with a banker. While I waited, I kept seeing reps walking around with coffee cups but no assistance was offered. They seemed unorganized. Overall, when I finally saw the agent she was nice. Don’t get me wrong, I think Chase is a fine institution but I most likely will not ever come to this branch.

What about half star, only one cashier for like 20 people …
Slow
sluggish
heavy
dilatory
pokey
labored
Slow-​witted plus turtle and snail

If I could give this less than one star I would. This is the slowest branch I have ever been to. 45 minutes for the 2 cars in front of me to get helped? Hahahahaha never again. I would drive down to the branch on Stassney before I went to this location again. AVOID THIS LOCATION of you value your time.

Its just another chase branch. Not exceptionally fast nor slow. Plenty of parking. The atm always works. I would come back here any time.

Slowest branch I’ve ever been to. I 100% regret putting my safety deposit box here, I had to wait over 45 minutes to access my box, the process is horribly flawed and employees are either too few or have zero sense of urgency because the place was empty except for the laundry list of people waiting to meet with a banker

Slowest damn Chase drive through EVER omgggggggggggggg.
I waited behind ONE person for 9 minutes in the only open lane in the drive through. The drive through ATM was stacked six cars deep (as usual…) and the walk-​up ATM was out of order. After nearly ten minutes I said F this and went to the Chase ATM inside CVS on Briarcliff.

Opening an account with them was the first mistake I made moving here. When I moved here almost 6 years ago, I had been with a CU back home for almost 10 years. I had worked at a traditional bank for a year prior to moving here so I was familiar with the In’s and outs of banks and figured why not. Mainly, my employer banked here so I thought ‘what’s the harm?’ After about 8 months I had been raped of hundreds of dollars in stupid fines. The bank I had worked at was very forgiving, if you had issues and spoke with an officer/​banker, they would listen and help you out. I had decided to come to this branch, as it was closer to my place, and speak with one. I was told «you didn’t open your account here, i can’t do anything. You opened it in Great Hills and need to go there.» Are you freaking KIDDING ME?! Final straw? I deposited my paycheck the Friday before NYE and the teller mentioned NOTHING out of the norm. That night I go to Sonic to get food on my lunch break and my debit card isn’t working. I call the 800 number and they inform me that my account had been CLOSED! Not even 4 hours after depositing my WHOLE paycheck! I asked if the teller would’ve seen the notice/​flag and she said «yes». WTF. I didn’t have ANY money for the next 3 – 4 days! I marched my a** to THIS location AGAIN and was FURIOUS. I was told they were MAILING me a check with my account contents. How long will it take? A WEEK! I freak out and am appalled by their actions and lack of compassion etc. I somehow manage to get my money in cash and before I leave the place the lady helping tried to RECRUIT ME. I SH*T you not! I had mentioned that I had worked at a bank for nearly a year and that I’d NEVER seen anything like any of this ever happen. Seriously lady? You guys bend me over backwards and can’t even splurge for some lube and you’re trying to recruit me? Sorry, no Stockholm syndrome here.

Yes I did look scruffy today but that is no reason to hardball me. I was doing yard work, it’s very windy out, and it’s austin! I asked the branch VP to wave the $ 5 check cashing fee on a small chase check (not mine). No go, no explanation either. Your competitor’s are not doing this (not even B of A). Times are tough (especially for Chase) and customer service matters. You didn’t get my $ 5 in the end and now I will close my Chase credit card. You loose twice. Was it worth it? i will ask the division manager. At least try to convince me why I should pay the $ 5 fee!