Charles Maund Toyota Service

If I could give 0 starts I would… How can a service department when rotating tires decide to leave the center cap off of the rim and instead place it in the floor board? Then, the manager, Rob, promised to come to my office the next day to fix the mistake but never showed up. Then, when they do show up after repeatedly calling, send a mechanic that doesn’t have the proper tools to address the issue?

I had put my trust on this particular Toyota service since I had bought my Camry here in 2012 and my dad and brother in law take their Toyotas here for service. Recently, my car just wouldn’t start at a HEB parking lot and according to roadside assistance it’s because of my battery. Since it’s a Sunday they only nearest place that I know is open is Autozone. I was able to drive my car there and confident it’s an easy battery replacement. However, the battery had bad corrosion that even acid leaked out! Mind you, I just had my car serviced in early December and they didn’t suggest getting a battery service or even consider a replacement since it’s about 3 ½ months old. Surely the corrosion doesn’t come out all of a sudden. There’s always a sign. That what makes me upset about the service at first because they’re suppose to be taking care of that that’s why I get the package all the time. I called them the next day, Monday and told them the issue. I have to say the reason why I give them 4 star right now is because of how they handled my complaint. Though resistant at first, they are willing to cover labor and other necessary repairs (aside from the cost of battery of course which I said I am willing to pay for). Their willingness to rectify the wrong is what redeemed them. Do I recommend them, as of now yes. Hopefully my complaint would help them improve their work ethic.

Not too satisfied with the initial service. My car needed an oil change and inspection. I parked my car and went into the service area where there were a million sales reps moving around like ants. One of them called out to me «Someone will be with you» So I waited by his area for him to finish talking to another sales rep. No one really wants to look at you for fear that they will be the one stuck helping you out.
Once the rep was finished, I told him I needed my oil changed and car inspected. He asked where my car was and I told him it was parked in front of the service area. He told me to go and get my car, and pull it into the lanes for service. No signage anywhere saying to pull right on up. That got me a little upset because as I went to my car, I see one, two, three, four and even five cars pulling into the service lanes. All I could think of was how many hours this was adding to my service time.
Anyway, I pulled the car into one of the lanes and went back inside to the sales Rep. He told me to hold on. After he was done doing whatever he was doing, he asked if I had an appointment. I told him I called and was told I didn’t need one. He then told me to go outside and wait by my car and someone would help me. By this time, three other cars had pulled into the lanes.
Finally, I was helped and was told it would be around 2 hours to be completed. Great. There should be some signage of what to do. It was a complete mess. I was upset for the first hour, but the soda machine calmed me down.
It did take around 2 hours (would have been a lot sooner had I known what to do). If I didn’t get free oil changes, I would not be coming back here anytime soon.

Since moving closer to this place, I’ve been taking it regularly here for my oil changes and car emergencies on my Generation II Toyota Prius. When my hybrid battery died at 105K, I was pissed. I had just had it serviced earlier in the month and I made a point to ask them to check the hybrid battery. They told me «It looks great/​still holding a great charge» and I believed them because they tried to upsell me on EVERYTHING else (more on that next). After some negotiation with Toyota (awesome service), we got a price down to something I could afford and fixed. I asked them to check everything else and make sure there were no other issues. The technician said nope and that everything was «green» and good.
To my surprise (note: read in a sarcastic voice), I had multiple items (brakes, tires, transmission) that needed to be fixed the next time I went for an oil change. I declined and decided I would do them the next time. The next time, miraculously, all the items went away and now had different items that needed to be fixed! This seems to happen every single time I come in to get something done and it is super annoying. Just tell me what really needs to be fixed so I can prioritize and go from there. Also, check the records. Make sure you are consistent with what you are recommending it.
From these experiences, I’ve started to get a second opinion on services and go from there.

They did great work on my Prius that I bought from them under the Toyota Certified Pre Owned warranty, and they did the work for free too when I asked, even if the warranty didn’t strictly cover it. Great guys and willing to help. They are generally super busy so even if you make an appointment, don’t count on getting your car back that day.

Sadly my new (to me) car was hit from behind this fall. I had just bought it in April from Charles Maund Toyota. It was very sad.
So, I’m sitting there after being hit (not to hard, but hard enough that my trunk would not stay shut). I’m calling insurance, AAA, the works. Then I think to myself, «I’m going to have to get this thing fixed and I want it to look as good as can be since it’s SO new.» My answer was to go to the dealership where I had juuuust bought it. I asked the insurance of the people that hit me if it was a place to get a quote (they said yes, and that I could get it repaired anywhere I wanted).
Fast forward to getting my car into Charles Maund (like a week later due to Thanksgiving and USAA back and forth phone calls, ugh). I talked to Mike and he told me the best time to come in (not a weekend) and that he would be able to get a quote to USAA quickly.
I came in and he delivered. Mike did let me know the stipulations of working with insurance and that the initial damage may not seem as bad on the outside. He would give USAA one quote, but, most likely, that would change upon starting work and seeing the damage from the inside. He took photos and got the quote to USAA quickly and efficiently.
Then it was a waiting game with their insurance. However, Mike checked in via phone with me and was able to give me updates on his end. Once USAA accepted the quote, I was able to get my car in the same day to start service. Mike was there to accept my vehicle and I knew it was in the best hands. Luckily, I was good to go in my rental car until it was fixed (also awesome that this place is right next to an Enterprise Rent-​a-​Car)
Of course, there was more damage on the inside, so there was a bit of a slow point with USAA getting an adjustor out. But, again, Mike kept me up to date and checked in about progress. Once he got the final approval for the new quote, he was down to work and ordered the parts necessary. He game me a date that it would be ready.
My car was actually ready a day early. I went in to see my shiny car looking good (maybe better?) than the day I bought it. The new bumper paint matched seamlessly and the work was done incredibly well. I could tell Mike took a lot of pride in the work done, and I am SO THANKFUL for it.
And to add bonus points, I came on my lunch, so not a lot of time. Chris got me my car and then helped me even more by taking my rental car back to Enterprise for me. Talk about going the extra mile!

Don’t go there! Today, I had to wait for 3 hours, just for an oil change. Terrible service. It was very crowded.

Very happy with the service and maintenance I’ve gotten at Charles Maund Toyota Service. They’ve been able to see me with very little notice for maintenance, my car has been delivered clean and ready for the road. I was hit from behind by an F150 while stopped at a light and the significant damage was repaired speedily, car looks like new. Very satisfied customer.

Got my oil changed Saturday and the «service specialist» brings out a report showing that …
«You need new brake fluid, power steering fluid, radiator fluid and your drive belt is condition yellow and should be replaced soon.»
To which I can only tell the service rep the truth… ALL THOSE FLUIDS HAVE BEEN CHANGED IN THE LAST 15,000 MILES!
Infact if they had checked their parts department computer for my name; they would have seen where I bought the radiator fluid from THEM… Oh and the belt that needs to be replaced; it was replaced less than 15,000miles ago as well by an ASE certified mechanic and the belt looks as close to BRAND NEW as it can with only 15,000mi on it.
The service representative tried every way in the world to back peddle out of the situation; by holding his cellphone flashlight up to the brake fluid reservoir and saying «see it looks dirty!»…
I open the top cap and stick my finger in and the fluid is perfectly clear and CLEAN… Just like the power steering fluid is nice and bright red and nearly new… Just like the radiator fluid!
That’s when he pulls out their old tried and true fall back…
«Well were these fluids changed with a machine like they were supposed to be???»
By machine you mean vacuum pump… and yes they were.
They did manage to take the skid plate off my truck and leave it in the truck bed and NEVER TELL ME A WORD ABOUT IT!

Who loves getting their car serviced?
No one. That’s who.
But if you’re like me — -and you’re 10,000 miles over the point when you should have gotten your car serviced — -then you only have a few requirements:
1) don’t waste my time: the folks here don’t do that. Schedule your appointment online — you can add services to it if you’d like
2) don’t try to upsell me: yeah, they do it. Much like every car dealership ever. BUT — -if you’re lucky enough to have a partner that can fix anything, you can say — «no, I wouldn’t like you to change out my cabin air filter for $ 89, I can do that on my own, since it only takes 10 minutes to do and the actual filter costs under $ 30.»
3) don’t make me wait in your guest area for 18hours: the sad thing about this location is that it doesn’t offer pick up services. When I get my car serviced in Dallas, you can have someone drop you off at work and pick you back up. It’s a perk and it makes a HUGE difference.
4) please do that courtesy car wash thing: and they do! Score! Since I never wash my car — -it’s a luxury that I appreciate.
All in all. They get the job done. But there’s never gonna be a time in my life where I get super excited to get my car serviced.

Bob Ray and Johan Ramirez! 2 people I had to deal with at Toyota north Austin and thanks to them and their great personality, I keep going back! Mr Bob Ray made my day! He went above and beyond! I got my car’s oil changed in a very short time and I even made it on time to my next scheduled appointment ! What a delightful person! Thank you sir! I’ll definitely recommend my friends to go see him! He’s the greatest! Great attitude, knowledgeable, super friendly!
I just don’t understand why I have to return to Toyota south Austin to continue getting oil changed there instead of north Austin (I purchased the car south Austin because north Austin location didn’t have the deal the south location was offering, one of them being lifetime free oil changes)
Andrada k.

I’m only giving this review as a WARNING for other potential innocent victims.
A couple of weeks ago the check engine light came on in my Toyota Matrix. I immediately took it to the Charles Maund Toyota service department and they hooked it up to their diagnostic system. They charged me $ 120 and had me wait in a waiting room for 5 hours before they came out and told me that it was very bad news and that my Toyota (which has less than 100,000 miles on it) had a short in the wiring harness and that it would cost me $ 1600 to have a new wiring harness installed.
After a few hard financial hits throughout the year we were in no financial position to fork out $ 1600 on car repair so we brought our car home and my husband did a little self-​diagnosis of his own.
He came to the conclusion that all my car needed was an $ 80 dollar ignition coil which he replaced himself in 15 minutes.
Word of advice is to ALWAYS get a second opinion before you let Charles Maund deceive and price gouge you.

$ 60 to tighten the gas cap and wipe it down with no fuel injection service? No wonder there’s no wait to make an appointment compared to Auto Nation, with ¼ the customers of Auto Nation. When I pulled up, no one walked up to me to ask who I was there to see. There were three guys standing around chatting, doing nothing. I had to walk over to the offices and look for the guy I made an appointment with.
I contacted the customer relations manager, Lauren. The service manager called and is compensating me with a free oil change with my next visit. It will be worth the drive from South Austin where I live!

Wow. The worst customer service here!
I had an appointment a 230 and I pulled up to service line to get an oil change. Unbelievable! No workers greeted me to see what I need. They all just looked at me and walked away. I would NOT advise ANYONE to buy or have their Toyota Service here. Oh and an oil change takes an hour and a half. DONT waste your time and come here.

This review is about the collision center only. When you pay the invoice there’s a note that you will receive a customer service survey. My car was handled directly by the shop’s manager, Chris Ryals, and I never got any survey, but that’s not surprising.
This shop does really good body work. You’ll see a lot of classic cars there, and since those customers are really particular about their treasures, it speaks well for the shop, and I bet they’re treated well.
If your car is an insurance job, though, your experience may vary. First it’s made clear that they will be adding much more work to the estimate they’ve agreed on with the insurance adjuster, and then they do exactly that. In my case, 40% cost added to the job, it’s a wonder the insurance company didn’t declare the 8 yo car totaled, but I’m sure the shop knows just how far they can go. That’s not to say the work added wasn’t necessary, but I doubt all of it was, considering it was mentioned several times how «easy to work with» the adjuster is.
When you add work and cost, you also add time and risk. The original job estimated at 8 – 9 working days ended up taking 25 working days, plus 2 more days to complete the contracted work they skipped. Well past the insurance rental car coverage.
When I picked the car up, they had failed to repair the broken drivers side seatbelt, hadn’t ordered the part and claimed it wasn’t part of the estimate; it was. They also hadn’t inspected and reset the airbag system, so clearly nobody had checked the work against the estimate, and resetting the airbags is a pretty basic task after a collision. I found out later that the airbag control system had been replaced, so apparently when I picked up the car the first time I was driving around without a functioning airbag. After several weeks of slapdash communication, they were suddenly really interested in finishing the work quickly, and no wonder; that was a lawsuit waiting to happen. I even wonder if anyone ever test drove the car during the process, how could anyone miss seeing a big red airbag light.
They do good body work, so I give them 2 stars for that, and so far in the short time I’ve had the car back none of the other work seems bad. But I wouldn’t recommend this place for you or your loved ones after a collision if you care about your safety. Body shops can have notoriously bad service since most customers are a one-​time deal. But take the time to look around for another one, I wish I had.

WOW… Completely blown away by the exceptional and stellar service from Chris Ryals! I’m a little behind in writing this review but have had 2 auto repair experiences with my BMW there with him this year and he has been nothing but professional, communicative and has always provided outstanding service to my family.
Thank you for always being our saving grace and so grateful that we found you. Chris Ryals, YOU ARE THE MAN!!! THANK YOU for always taking care of us!

A comedy of errors. I called to make an appointment for the 75k-​mile regular service on my 2011 Prius, and the tech told me, «Oh, that’s just rotating the tires.» I said no, not according to the maintenance guide. He asked me what it said. (He doesn’t know?!) So I read him the list of other items, and he kinda sorta said they’d do that too, so I went ahead and made the appointment.
When I got there, a new tech greeted me (Hayden), and I said I wanted to make sure everything was checked, because the guy on the phone thought it was only tire rotation, but Hayden said, «Yeah, it’s just tire rotation.» So I said no, and handed him the maintenance guide, and while he was holding it and looking at the page in question, he said, «Those other things are just for severe conditions,» and I had to say, no, only the bottom of the page is severe conditions, everything above that is normal, see here? He kinda sorta said they’d check those other items.
When I checked out they didn’t give me a list of what they actually did with the «multipoint inspection», and I forgot to ask for it, so the next day I called to request it, and a tech said he’d email it to me. He didn’t. The next day I called again, and they sent me to someone’s voicemail, where I left my request, but no one got back to me. The next day I called a third time, and this time I got Hayden, who emailed me a list of things that he typed up, but it wasn’t the official form. After my fourth inquiry, I finally got the form. But even then, it seems that there are some things that are supposed to be on the 75k-​mile service that weren’t on the multipoint inspection, though it’s hard to tell for sure since they use different terminology in the maint. guide and on the multipoint. I just gave up at that point.
But here’s the kicker: When I was there, I also asked him to check out a headlamp, and he came back and said that it was installed wrong, at an angle, and had melted the housing, and it would cost a whopping $ 750 to fix. Don’s Automotive said they could do it for about $ 350 and ordered the part, but when i took the car in he said THERE WAS NOTHING WRONG WITH THE HEADLAMP other than a burned out bulb (which Maund was supposed to have checked on their multipoint), no melting at all. He just replaced the bulb and that was it.
First and last trip to Maund for me.

I love me some Charles Maund Service! I take my car in every 5−10k miles and every time, they greet me with a smile, offer coffee and donuts and get me in and out in less than an hour (usually). Angel is my go to guy for appointments and he is always upbeat and charismatic. It’s no fun having to get maintenance work done, but it isn’t ever a hassle here. Keep up the great work!

Bait and switch was called by Chris the service manager. I was told by three different people on three different days the total cost for spark plug replacement service for my Prius, five minutes after dropping it off Chris calls me to tell me the price will be double what I was quoted.
I did the job myself and saved $ 250. Thanks Chris, I do appreciate your help.
Big waste of me and my wife’s time bringing the car there.
I think you should’ve honored the quoted price.

Ask for Mike Noack! Honestly I’m always scared to take my car in for routine maintenance because I’m a 20-​something girl and I’ve had bad experiences with repair salespeople trying to rip me off.
I have a 2009 Toyota Prius that’s still in great shape and brought it in for 60k mile oil change and tire rotation and guess what? He didn’t try to upsell me! And the guy couldn’t have been nicer. Not to mention I called an hour before I brought my car in, so it was on short notice that I got it serviced.
For those of you complaining about wait times, please understand that every car is case by case and sometimes things come up unexpectedly. Just because they give you a 30 minute estimate doesn’t mean the car before you won’t end up having major problems that take up more time. And not to mention those who complain when they bring their car in on a Saturday afternoon with no appointment, you should know what you’re getting yourself into…
Again, shout out to Mike Noack! Nice guy, great service!

I’ve been here three times since I purchased my 2015 Prius and each time had a less than stellar experience.
I’ve waited over 30 minutes for my car’s tire pressure to be checked after receiving a warning light. I’ve waiting almost 2 hours for the new car 5,000 miles tire rotation. And this morning, after getting a flat tire over the weekend, I called to get a cost and time estimate — nothing was covered by my warranty, and it will take about an hour to look over the tire to verify if it is salvageable. Ugh. The guy I spoke to over the phone also sounded like it was a huge inconvenience to pick up the phone and to talk to me about loaner cars and the shuttle service. I don’t know why I even try this place anymore. Everyone there sounds like unhappy indentured servants.
The interior of the waiting shop is generally clean but cramped. The rest of the patrons waiting are the types of people who angrily sigh into their styrofoam coffees, bring their kids, hold extended business meetings, and yak into their cell phones. Also, the televisions blare the news or sports, which is a negative.
I ended up calling Discount Tire and had a five star experience. Their customer service over the phone was a stark contrast to the meh-​ness of Charle Maund’s service department. The guy I spoke to at Discount Tire definitely made me feel welcome about choosing to come in, a 180 degree improvement over the dealership, which should make handholding a priority, particularly for its new car buyers.