Champion Windows, Sunrooms, Roofs & Home Exteriors

THIS REVIEW IS FOR DALLAS FORT WORTH CHAMPION ONLY!!!
Sales guys were great, presentation a little too long. I was sold before they came and already knew what I wanted. Was told 4 – 6 weeks. Ordered many windows so expected maybe a little longer. It has now been over 3 months I have had some of the windows installed, some were installed wrong because they were ordered wrong after waiting so long I am now waiting even longer for the correct ones. I cannot get a manager on the phone to call me back. I can’t get my sales guy to call or text me back. The work that was done is VERY sloppy. Previous window sills were not taken care of when removing existing windows and then to fix it they just put brown caulk very sloppy in its place. Terrible looking. For $ 30,000, it should look professional and there should be someone overseeing the contractors they sub to make sure the job gets done professionally. I hope I get all my windows soon. I really would just like a call from someone at Champion and for a manager to come and see what terrible work has been done in their name. I would NOT ever recommend this company!

Awesome service, Champion put 2 roofs on for my Mother in law’s homes here in Austin and in Lago Vista, both experiences were great! Kress at Champion was professional and honest every step of the way. I know Austin has a reputation for less than trustworthy roofing businesses, but no worries here. He was upfront and forthcoming the whole way. We had an evaluation done on our house this morning and instead of talking us into a new roof, he stayed and did two minor repairs himself that will last us for the next 5 – 6 years. Being a first time home buyer experiences with honest home repair companies feels like advice from a handy father and those moments seem fewer and farther in between these days. So thank you to Champion and thanks Kress for you help and advice! Would recommend 10 out of 10!

When the rain started to come into my dining room after the big storm a few days ago, I knew I had to get a professional roofer out to fix the problem and advise me as to the next steps. I’ve heard a lot of horror stories about roofers, and I wanted to find someone trustworthy, competent, and not crazy expensive.
After asking everybody I knew I learned about Kress Childs and Champion Roofing. Several of my friends have used him and both they and I can’t recommend him enough. Here’s what he did to impress me.
He returned my call immediately. I understand leaving messages is a part of doing business these days, but so often I never get a call back. Kress called me right back.
We scheduled a time to meet at my house and he was on time. No calls delaying, or postponing. He did just what he said. Showed up.
Did a free inspection of my attic and roof
Advised on a small repair using extra shingles he found in my attic leftover from the last roofer, and told me that I don’t need to file an expensive and time-​consuming insurance claim. He did the repair right there on the spot and took care of all my problems.
If you need someone honest and affordable to fix your roof (or windows or siding) call Kress Childs with Champion — 512−699−8798

We wanted to glass in our screened porch so we could us it year round. I looked at several options all of which included a varying amount of framing, and modification to the vinyl soffits and gable on the porch roof. We decided to use sliding windows, and visited Champions show room to have a look. After a convincing sales pitch, demonstrating their «glass with special heat-​blocking properties», we thought it was the way to go — no framing, no vinyl rework, all powder-​coated aluminum framework, sounded great. The rep came to the house to make measurements and price the job, and I found the company to be unbelievably overpriced; I could have flipped an entire house the size of ours for less money. When I balked at the price, he immediately dropped the price $ 7K! What? That much reserve built into their quote? But the wife wanted wanted it done, so after a little more haggling, we made the decision to go with it.
For the most part, the installation went well — the fit and finish was ok, no major complaints about the installers craftsmanship. But the big test was still ahead, waiting for the hot weather to arrive to see how well the «proprietary special glass» would keep the heat out. To my surprise, with no ventilation and no A/​C, the temperature never got above 81 degrees with the room completely closed and outside temps reaching the mid-​90s. But that would be the only good news — when winter came, the special glass doesn’t do anything to hold out the cold or hold in the heat, and all the aluminum framework only adds to the heat loss. Outside temps in the 20s will bring the indoor temp down to the mid-​30s! Consider that there is R38 insulation in the ceiling, and one wall is interior, the three glass walls have little or no ability to retain heat. I was expecting to need a ton of A/​C, but we need a ton of heat instead. As a test, I ran two 1500 watt heaters all night when the temperature was in the high 20s, and the room never got out of the 50s. I did the math, and the power cost for running 3000 watts of heat on the porch will be just under $ 4 per day, and still won’t be warm enough to be comfortable. I’m in the process of installing a 1-​ton heat pump just for the porch.
Another disappointment, though not an ongoing problem, is the quality of the glass itself — every pane of glass has way too much distortion in it. Not a problem looking straight through it, but when looking more parallel with the glass, you can see the waves and distortion very clearly. Doesn’t speak well for their signature special glass. My home has 21 windows, four doors and five garage doors, all with glass panels, and none of them show any distortion from any angle.
My two-​star rating says the work was ok, but the product is definitely not worth the price, and does not measure up to the efficiency they touted. Recommend you go with framing and standard windows if you’re planning on enclosing your porch.

Nothing but disappointment from this company. Overpriced, never show up on time, shoddy workmanship. I will not recommend them nor use them in the future, period.

This was a very disappointing experience. The room is complete but the room cannot be used due to the room leaking. I have called Champion several times (the ladies in the office are great), but when appointments are made no one either shows up or calls to cancel or reschedule. The room has been sealed a few times by the company but has not resolved the problem. I feel that the company is trying to avoid the problem. This was an expensive investment that I’m beginning to regret.

I am looking to get some replacement windows installed on my house. I had a guy some out who was very friendly and personable. We sat and talked while he went through his presentation. He did his little demonstration. I had explained to him that I currently have single pane windows and anything is better than what I now. His demo was impressive. He writes up the estimate and then proceeds to tell me about some «TV commercial» for buy 2 and get one free. I had not heard of this commercial at all and was told it was pretty much the lowest he could go price wise. His price was about the same price Home Depot offered me for their top of the line windows. He made a comment about how windows changes hands 3 times when I get them with my hand being the 3^rd time. If there is that much mark up and they have the factory, why is his price the same price? You own the factory. You should be able to pass the savings on to the consumer. I was not ready to drop almost $ 10K in windows when I am planning on selling my house in less than 4 years. I want the energy efficiency, but not interested in dropping that much.
I explained that I was looking at close to $ 7500. I would have thought he would have worked with me and given me a window not as fancy as his top of the line. We shook hands and he left. His product was definitely impressive. I do not see myself dropping $ 10K on windows. Out of all of the window companies, they had the best product and were comparable to Home Depot price wise.

I posted a bad review for this company but it was meant for a different company that shared similar names. It was my mistake but Todd still reached out to me and tried to correct the «other companies» mistakes, now that is worth five stars!