Central Security

I’m not sure if all the reviews below are real or not, but we used them for 4 years. They were ok while we were a customer, but we wanted to upgrade our system and their new quote was outrageous. We signed an original 3 year contract. Tried to cancel at 3 years and 1 month and they made us wait an entire year because apparently the contract automatically renews for a year if you don’t cancel. There was no wiggle room.
I did a quick google search and found this to be the case for many other people. And if you stop paying them they go after you in collections. So I’m not sure how so many other people had a good experience, but I would stay away unless you are very sure you’re sticking with them for the duration. Selling your house won’t even let you out of their contract.

I’ve been with Central Security for several years and haven’t had any problems. Today I received my yearly invoice so I called Central to pay it via credit card. Russell Schmidt happened to be in the office and took my call. As soon as I said who I was he instantly remembered me, so we had a brief chat to catch up.
Long story short: I rarely take the time to write reviews, but Russell Schmidt at Central Security is the real deal. He’s a very hard worker, knows his tech, enjoys his job, and is an overall good guy. If you’re looking for a reliable home security company, you can’t go wrong. Big thumbs up!

This company is awesome! They have been to our house numerous times to fix various sensors that aren’t working, etc. The customer service is amazing, and a few times when our alarm has gone off (due to sensor issues with some old sensors that were already installed in our house when we started their service), their company has called right away to check on us. And we love supporting a small local business.

I had Central Security come out to service an existing system that is currently not in operation. Eric was on time, quick, and polite. The price was reasonable given that he had to do some troubleshooting to determine which zone was malfunctioning.

I’ve been with Central Security for 3 years and no regrets. The customer service from Russell and the entire support team is tremendous. Everyone is friendly, professional and personal. I don’t feel like a number and I’m not left on hold when I call. The response times are super and my system is operating just fine. I can’t ask for better service than that. The reviews are right on the money– check ‘em out.

I really wish I have this company 5 years ago! Russell provides great customer service, easy to make appointment, free service call, affordable monthly payment, etc. He tried to get us what we need then selling us something we don’t need and expensive. Not like others out there! I am done with Dyezz Security and going with Central Security! I’m glad I looked at Unilocal and found this place!

I shopped around and Central Security provided the best pricing. I am very pleased with the customer service. I was working with another alarm company and had an issue with my system. I called Central Security and Jay came out quickly and took care of the problem. He was friendly and professional. Having trust in the person who takes care of my alarm system is important. I trust Jay and plan on referring my family and friends.

Excellent customer service can be hard to find and Central Security brings it in a big way. I sought out a local, well-​reviewed company to secure my home and was pleased to discover that the owners live and work here in Austin, with a call center in San Antonio. The quote was professional and complete. The installation went very smoothly. I just made my first service call and the technician not only showed up exactly on time after calling to confirm our appointment, he remembered my dog! The calls from the service have always been rapid, courteous and professional. The service call was for one glitchy motion sensor which was replaced instantly at no charge. I’ve recommended Central Security to friends and am happy to support a local business!

Russell was great. He came out and activated my system and explained how everything worked. Had to call him for a couple of questions/​issues and he took care of them promptly. Very professional and reasonable rates. Very happy with this company.

Jay is outstanding. We have an unusual house that is long and «S» shaped — which creates some trickiness for sensor function in a wireless alarm system. From time to time, we have had sensor function issues, and Jay is always super quick to respond. He’s very professional and pleasant. In addition, he has a straigtforward, flat pricing structure — so I’ve never felt pressure to by something else. If any of my friends need a security system I would emphatically recommend Central Security.

Russell has installed three different systems in the three different houses I have been in. I won’t go to anyone else. He takes a personal stake in all his customers and the price is relatively cheap compared to ADT or anywhere else in Austin. His team is extremely professional and I love the app that comes with it. The monitoring service is phenomenal. Don’t make the mistake of going with a different company. Russell is super great and he’ll take care of you, including any issues you may have learning your system or at the beginning of your service. Thanks, Central Security!

I’ve been a Central Security customer for a little over 2 years now and I’ve referred at least 5 of my friends their way. I decided to go with Central Security after reading all of their positive Unilocal reviews and it has been a excellent experience. Russell is great and his team is extremely responsive. The equipment he installed has never let me down and keeps up alert to anytime someone is coming or going from my house.
Their service is also very cheap compared to the national competitors like ADT, Uverse, and Brinks. Plus, it always feel good to give my business to a local small business owner.
I highly recommend this company and the work they do!

Called to get help with my DSC security system and Jay was more that helpful and knowledgeable. I would recommend them to any one looking for a home security system. They are family owned and they treat you as such. They now have a store in San Antonio TX.

Recently after 7 years of monitoring my Austin rental property, I had to let Central Security go due to my selling that property. Anticipating the sell of my house I went on a month to month contract for the alarm service and was very pleased that I still had excellent coverage. Did I mention that they saved me a lot of money by updating the already installed old alarm system?
This company has given me the best monitoring service as well as the best price for this service. They are also located in the Houston area, so when my new house is completed I will definitely hire them to secure my home.

Jay is the best! After a terrible experience with ADT in my previous house, I wanted to hire a smaller, preferably local alarm company that provided decent customer service and didn’t lock me into a multi-​year contract. After reading the Central Security reviews on Unilocal about 2 years ago, I retained Central Security … and I’m so glad I did! Unlike other alarm companies, Jay did not try to sell me anything I didn’t need, or lock me into a long term contract. I’ve been pleased with the service ever since. And every time I’ve had an issue – like when my system was acting up after a power outage – Jay has always responded promptly, courteously, and resolved my problem quickly.
More recently, Jay really went over and above. After losing my job last month, I was looking to cut costs, so I called Jay to cancel my alarm service. He was extremely empathic and generous, and offered me a few months of free service until I got back on my feet. I am so grateful Jay, thank you!!!
I could recommend not recommend Central Security any more highly. If you’re looking for a good alarm company, look no further, call Central Security now.

My experience was mixed…
On one hand, the pricing on both the alarm systems and the service is very reasonable. Russell was personable and knowledgeable and there were no «hard sell» tactics. Up to this point, they were a 5-​star company.
On the other hand, the guy who actually did the installation was apparently still learning and managed to trash several of my blinds. Immediately after installation, I noticed one blind was dented and cracked. I didn’t want to make a big deal about it because it was something I had been thinking of replacing. However, I over the course of a month, I noticed a few others blinds were cracked or dented in the same way. I had just moved in and carefully inspected everything beforehand. I’m 100% certain that this was done during installation. I’m also certain that the installer knew what he did and tried to hide it behind drapes and get the hell out of here before I noticed.
I e-​mailed Russell explaining the situation and asking if the company would consider replacing the damaged blinds. I received no response and I’m very disappointed.

I was in search of an affordable & reliable security system because of some recent break-​ins in our neighborhood. I called around & researched online. Central Security is the best deal in town! Russell is awesome to work with & Erick did a great install. No one tried to up sell me & I wasn’t rushed into agreeing on anything I didn’t need. Less than two weeks after the install we had a break in. The alarm system scared the bad guy away! Totally recommended this company & its employees!

After a horrible break in last June, my mom was on the hunt for a security system that not only was affordable on her teacher’s salary, but reliable. I found out about Central security actually by driving down my street one day and noticing that on my block a good ¼th of the houses had Central security posts outside their homes. So, I like others reviewing here, researched the company through Unilocal and online searches to help my mom out.
My mom spoke to Russell, he came out to her house on time as promised, checked the old wiring from ADT my mom used to have in the house back in the ’90’s, and quoted her for the work and equipment that was needed.
The day of instillation, my mom was having work done on all the windows of the house, and luckily Eric who came out to do the work was OK and not bothered by the extra bodies in the house. Eric showed up around 8:30ish if I remember correctly, and was out by 11:30−12, mostly in part because he had to replace some old equipment in the house. But all-​in-​all, Eric was very helpful, explained how to work the system to my mom who isn’t technology savvy, and showed her how to program the system from her smartphone. My mom couldn’t have been pleased enough by their courtesy, promptness, and overall friendliness, which is why I’m giving 5 stars for the great feedback I received from her.

Russell is great! The installation took about 4 hours but that’s probably because he and his trainee took the time to move all my things (including the cat litter boxes – way beyond what was expected!) and put them back after they were finished.
Russell doesn’t push unnecessary products or services and there is no long term contract. When I had an issue with the wireless contacts on my windows, he scheduled an appointment to come back out within 24 hours. I’m very happy with my alarm system and would recommend Central Security to anyone.

Going to give you another great review Russell, cause you are the man…
Russell came out and took a look at our place to give us a quote for how much the security system would cost. He didn’t try to oversell us at all. If anything, he tried to help us save money by selling us exactly what we needed. He was clear, to the point, and most of all. fun.
On the day of installation he was right on time and he was super efficient. This man is clearly passionate at what he does and it shows in the quality of work that he gives. During the installation, he found some equipment from a previous security system install. Rather than swap it out with his equipment, he told me that it will work just fine with their systems, so he took it off my final bill. When it was time to settle up the bill and do the tutorial on the system, we joked and had a good time while doing it. I feel like one of my good friends just stopped by to help me secure my home. Thanks Russell, when things settle down around here, we’d love to have dinner with you and your wife!