Cathy’s Cleaners

Cathy’s permanently damaged 4 of my custom dress shirts by pressing the collar with so much heat and pressure that it melted and bubbled the fusing underneath the fabric. One of the shirts I’ve only worn once.

Clothes are back on time and well done. I have had no complaints for over 2 years. Repairs are done competently and Kathy is always polite and gracious.

Please listen to me and other customers: do not trust your laundry with this cleaning establishment.
After years of being a passive Unilocal user I’ve finally had a devastating enough experience to leave a negative review :(
I took my beautiful, brand-​new Anthropologie comforter to be dry cleaned here. I had used it for one month, and the tag said «Dry Clean Only.»
I paid $ 31 dollars to have it dry cleaned here (Cathy’s location on the east side). When I picked it up, I found that it had been destroyed. It was nubby, no longer fluffy (all the foam inside was broken up into hard little nibs, and the fabric now hung loose throughout.) On top of that, it smelled bad! Sour-ish…definitely not like I had just paid 30 bucks to have it professionally cleaned.
I was so sad and drove back to talk to the clerk. She was so unhelpful I can’t even begin to describe my frustration. I asked if it had been accidentally washed and dried normally (which is my hunch, seeing how the fabric came out feeling and smelling slightly torched).
She said that dry cleaning is «the same thing» as washing and drying. That it’s essentially the same process anyway. … ?? She couldn’t help me and couldn’t refer me to a manager. «We don’t have a manager» was her only response to that question.
I found the owner’s e-​mail online and sent him a message explaining the situation and asking for help. He called me about 4 days later and told me that it was a manufacturing problem. They could not help at all. He at least offered to try fluffing it for me.
When I picked it up, I asked the clerk if it had been fluffed, at least. She said «no.»
My story ends on a happy note: Anthropologie has excellent customer service and has offered to replace my comforter for free!
I do not recommend taking your nice things to this place. I’ve never experienced having a very expensive item destroyed by a Dry Cleaner’s, but it’s profoundly frustrating and disappointing.

$ 8.25 to dry clean a sweater??? I’ll pass.
I took my sweater in for dry cleaning after seeing online that it would be about $ 5. Still a little high, but the downtown location was convenient. When I got in, they tried to tell me that it was a dress. I’d never wear this sweater without pants under it, so am pretty sure that makes it a sweater. Anyhow, then they tell me it’s going to be $ 8.25 since it has pockets. Really?
Not even a customer yet and already being haggled… no thanks and never again.

If you love your clothes, I wouldn’t recommend taking them here.
I had saved up for months to afford this beautiful designer dress. It was my most cherished piece. Cathy’s Cleaners assured me they could clean it.
TWO MONTHS later, they revealed to me that the chemical they used to treat the silk yellowed the fabric so they would have to order another cleaner to correct the problem. I was understanding and continued to be patient, as the dress was very special. Then, they told me the cleaner they used to fix the top, dripped onto the bottom– damaging the dress. I told them specifically not to touch the dress and please, let me see it.
When I went down there the next day, they had DECONSTRUCTED it– REMOVED THE DESIGNER LABEL AND DETACHED THE TOP FROM THE BOTTOM. When I arrived they asked me if I could remember how the dress was sewn together!!!
I was aghast and near tears. THEY COMPLETELY DESTROYED THE DRESS.
Tom the GM showed no remorse but said they would take responsibility for the damage if I provided a receipt. I gave them the original receipt from 10 months prior.
In the end, they went back on their word and didn’t offer any fair solution. They came up with all sorts of new policies that they made up for their own financial benefit. I was reimbursed only 19% OF WHAT I PAID FOR THE DRESS and they refused to give me the pieces of my dress back. Cathy personally told me she didn’t want my business. Based on my experience, I would advise against supporting Cathy’s Cleaners. They don’t care about cleaning clothing or their customers.

Careful here folks. Just picked up 5 regular shirts that normally would cost me $ 12.00 or so and the bill was $ 35.00. I have been coming here for a year or so but the new gal thinks it’s cute to charge full dry cleaning prices for laundered shirts. My point: ASK, which I neglected to do as I haven’t had to in the past.

Do not go here unless you want your clothes damaged. I brought an expensive cream colored blouse (my favorite!) for a dry cleaning it and they washed it instead. This resulted in the cream looking blue. When they promised to fix it, the result was even worse! It took months for them to reimburse me for my blouse and they asked for a receipt from 3 years ago so they could pay me the amount I purchased it for, minus the «wear and tear» from the past three years – what?!? In the end we finally ended up resolving it by them paying me the price it originally cost, but wouldn’t give me my shirt back. FAIL.

I have used Cathy’s for 3 years and never had a problem. Friendly, reliable and very quick. Cathy is a great tailor too. It is a bit pricy but I feel you can say that about most places nowadays.

The quality of the work is fine. The prices are through the roof. This location is very dependent on downtown residents. It really seems like it would make sense to offer some kind of special pricing to the people that live in the residential buildings downtown. When I suggested this to Cathy, it went nowhere. I will probably find a cleaners that is more responsive to it’s customers. I cannot with good conscience recommend this cleaners to my fellow downtown dwellers.

Way overpriced…$ 15 for a shirt and skirt? I feel like I’ve been robbed.

I have been using Cathy’s cleaners as my principal dry cleaner and go-​to tailor since 2008. As cleaners they are excellent – timely, reliable and friendly, and, while the dry cleaning is not «green», it is clean and the clothes always look and smell great. As a tailor, Cathy is really unbelievable – incredibly resourceful and producing really high quality alterations and repairs. I recently took in a very nice suit that had worn through at one of the elbows, an apparently un-​repairable hole in a very thin weave tropical wool gray flannel. Cathy somehow managed to reweave the whole thing, undertaking far more labor than was bargained for, and returning it to me as good as new. Really exceptional.

Good job on cleaning, punctual return. Mostly good on repairs

since moving to austin 3 years ago, i’ve tried several dry cleaners/​alteration specialists in austin and hands-​down cathy’s is the best. she’s highly professional, can remove any stain and her alterations are the highest quality. no job is too big or too small for cathy. (one local ‘custom’ tailor which repeatedly and unbelievably gets high reviews, told me during several different visits that they couldn’t even work on a few items — deeming the pieces ‘unfixable’ — just shaking their heads and delivering this message with very poor customer service. needless to say, i never returned to them.) ‘unfixable’ isn’t even in cathy’s vocabulary. i brought the same items to cathy, she nodded her head and the job was done in a day or 2. she will help you find a way to clean or alter anything you bring in — even if it’s just a recommendation that you clean it by hand at home. she’s also open to recreating your favorite dress, shirt or suit in a different fabric. she’s bright, talented, passionate, friendly, honest, design-​savvy and professional — with a strong work ethic. i can’t imagine going anywhere else!