Burpy

This review is for Burpy in San Antonio. I just used the first time today and am so happy! Been feeling sick and didn’t want to make the 30 min drive to Whole Foods.
Placed the order around 10am for delivery between 12 – 1. I also noted we had multiple food allergies, please don’t make substitutions if they are out of an item.
Nydia called me from Whole Foods to tell me one of my product had been discontinued, and she named all of the similar products available. She was very sweet.
She also called later to say she was almost here.
She arrived at 1:10, ten minutes past the window, but I was kinda expecting that since I live about 8 miles outside the city limits.
I received the order, and she got everything exactly right, even the special item I requested.
I am beyond happy. I was very nervous trying this after reading the Austin reviews. I will definitely use them again1

I really really wanted to like this service. I’ve given it two tries. The first time, he forgot the milk and got the wrong lunch meat. However, the delivery guy went back — then got the wrong kind of milk — but didn’t charge me for the excess lunch meat. So ok, he apologized and made up for the mistake, I’m willing to give it another try. Tonight, I ordered a few basics to get me through the week at 5pm — earliest delivery available was 8−9pm. So, I pick that, and I get a call at 8:05 telling me that the delivery person isn’t feeling well and won’t be coming. There’s nobody else who could have delivered it, and they didn’t figure it out for three hours?

Burpy was my lifesaver last night. I was able to get my order in my 7p and by 9p I had my order! I’ve been laid up with a bad back and just needed somethings and they came to my rescue. I will be using them again. This is such a godsend to singles who may not live real close to family and close friends. I don’t feel like a burden should I have to ask them for help. It’s not that expensive to use and it’s personalized since they go to the store you want. And run little errands.

I’m the odd type that actually enjoys grocery shopping, but on occasion, I simply can’t find the time. Burpy is a life saver in these instances. A grocery delivery service is simply genius, and I have found myself unable to live without it. Sure, it costs a bit more than going to the store, but when I’m time-​crunched the last thing I want to do is wait in a grocery line.

Too bad they use people that can’t pay attention to details. Order Chicken breast got chicken tenders. Was supposed to be delivered at 3 – 4 Showed up at 6:30 Loved them in the beginning and they are going down hill!!! The last 5 ordered I have placed have been late and wrong!!! DONE!!! Too bad

I’ll use it if I have no time getting groceries done and I understand reasonable markups for their profit. But for the chances of getting items wrong and the high mark up (I had an item that had 66% markup) I’d try to make time for grocery myself. If you don’t mind that this is a convenient service for you.

The first time I used this service, I LOVED it — great shopper; Very meticulous and concerned about getting the order correct. The 2^nd time was a disaster. The order was to be delivered between 4 & 5 — I get a call telling me that it will be delivered between 5 & 6. That did not work for me — there was a reason I needed the food before 5. Changed my order to the following day — same time. Order delivered late — albeit, only by 10 minutes. However, the shopper (same personal assigned who missed the deadline the prior day) did not worry much about getting the order right. Only 1 text to question a purchase that was not available. Otherwise, he apparently just hurried through. Example: I asked for Coke Zero — got regular Coke. Won’t be using this service again. If I’m going to pay this much for the convenience, then they should get it right.

I’ve used Burpy on several occasions and have had highly unfortunate experiences with those that claim to be of «management». I’ve overlooked bad experiences out of not wanting to deal with the ignorant people that answer the phone, but this last time required me to call. I contacted «Greg» and advised him that HALF of my order was not in the delivery, other items were just wrong, and I needed those items to be delivered. He proceeded to tell me that since they happened to give me a 5% discount that there was nothing they could do. This is after fighting with them on two previous occasions about hidden fees and their inability to explain mystery charges placed after a delivery was completed. «Greg» said since I wouldn’t take no for an answer he was reporting me as abusive to the police. Lol. These inept and ignorant college graduates think they can run a business by being deceitful and aggressive and hold themselves to no accountability. Most of their shoppers are great, but is it a coincidence that they too have only negative things to say?

I am happy to pay a premium for premium service, but Burpy failed me today.
I ordered groceries (12 items) for my sister who just had heart surgery yesterday. I ordered the night before delivery for an 8−10am window. At 7:57am, I received a call from Burpy, apologizing that they wouldn’t be able to make the delivery window I’d requested. I said okay, and asked if they could have it to me by 12 noon. I was told no, the only window they had was 12−2pm. I wasn’t happy, but said okay, and asked if he would give me his word that it would arrive by 2pm. He gave me his word.
At 1:30pm, I started receiving texts from a number I didn’t recognize. It was the driver, saying he was out of two of my items, but he could replace with something else. I said okay.
I then received three more texts saying they were out of different items (7 in all of the 12 I’d ordered). My last text from them was at 1:50 for replacements. Obviously, they were running out of time to make the 2pm window.
At 1:57, I received an email confirming that the order had been delivered, so I called my sister and she said it had not come yet. I called and emailed and messaged Burpy, and they said that they were short of drivers and they were sorry.
The delivery finally came at 2:20pm, but only half of the items I’d originally ordered were available.
If, in the morning when they first called, they had told me about the item shortages, I would have been fine, but they didn’t give me that chance, AND they missed two delivery windows.
I will not be using Burpy again.

BUYER BEWARE
$ 108.98 (71%) Overcharge!!! Free shipping, what a bargain.
I have just E-​mailed them an EXCELL spreadsheet comparing what Burpy charged me for my delivery (Order # 1 024 618) and what the actual store price is. I obtained the store prices from the HEB app for the HEB in my neighborhood where the items were purchased.
Burpy charges: $ 262.92
HEB prices: $ 153.94
This is a markup of 71%.
I am a disabled Senior Citizen so this is a big chunk out of my SS check.

On my last order from them one of my items was replaced with something similar but four times the price without warning. The addition of a totally unexplained and irrational «service and trust fee» was the final straw. I’m much happier taking my business to Instacart.

I normally use Instacart but when I ran into a problem with some pricing on their site, I decided to give Burpy a shot today. Big mistake.
I went to their website and registered for an account. Easy enough. Then I added my address. Their form allows you to fill out the street address, unit number, and zip code, and they figure out the city and state from that. Except that their database has bad information in it, and instead of placing the 78 660 zip code I entered in Pflugerville, Texas, they put me in Redding, California. I couldn’t change it, either, since their form won’t let you actually key in your own city and state.
So I tried calling their customer service line, but I got a weird recording stating that they were trying to connect my call, and then I got some voicemail that mentioned a completely different number than the one I called. So I hung up and tried the chat feature.
I first stated my problem, that the system was assigning the wrong city/​state to my address. «Max» asked how he could help. So I copy/​pasted what I’d just said. He then told me that the billing address had to match the delivery address. Mind you, I hadn’t gotten to the point of entering a credit card yet, so there couldn’t possibly have been a billing address mismatch. Max and I played the same game for a while, which included my explaining, re-​explaining, and explaining the problem again. He did his part by pasting a useless, scripted, inapplicable statement about a billing address, obviously from a script. Then my phone rang.
The guy calling said he was from Burpy, and they’d missed my call. So I told him what I’d told Max. And he apparently read from the same script Max did. I tried explaining that the information in their database that they are using to match addresses is not working correctly, that I hadn’t gotten past the delivery address, and that California is on the other side of the country. But he was incapable of understanding this as well.
So I give up. Whatever overseas company Burpy has outsourced their customer service to is worse than getting no answer at all. In the few minutes I spent in chat and on the phone with these incompetent reps, I went from being curious about trying a new delivery service to hating them beyond anything I can possibly explain. If they started delivering free groceries, giving away a new car with every order, and saving puppies with every delivery, I STILL wouldn’t use them.
Perhaps Burpy is a great service, and maybe their drivers are as helpful and friendly as the ones at Instacart, but thanks to a flaw in their software and an overseas «customer service» department that doesn’t understand the difference between California and Texas (or why that might cause concern), I’ll never know. I’m not putting my credit card number into a website that can’t even process addresses correctly, and I’m certainly not doing business with a company that cannot be reached (because that phone farm in India is definitely not Burpy) when there’s a problem.
In contrast, a rep from Instacart has already responded to my email about their pricing (it was a couple of things I normally buy that were somehow jacked up). She looked through my previous orders, responded without using a script, and was friendly. On a Sunday. Not from overseas. I’m never straying from Instacart again.

I bought an Amazon Local voucher for this service, but after spending half an hour trying to use the voucher (signing up for service, filling my shopping cart and giving my delivery and billing addresses), the website said that the voucher had expired even though the voucher stated that it didn’t expire for another two months.
I called Burpy and they said that I couldn’t use the voucher if their website said that it was expired even though it wasn’t really expired and that there was nothing they would do about it. The Burpy guy was really rude and didn’t seem to care at all that they either issued an invalid code or were having website problems.
My only recourse was to get a refund from Amazon (who also couldn’t do anything else) and eat my time.

Soo… I am in charge of ordering the supplies for my office, including the break-​room. I thought that Burpy would facilitate this task so I set up Account Billing with Burpy.
All went well at first, and I really liked the feature that let you order from multiple stores (they charge a $ 6.99 multiple store fee), but I thought it was well worth it as I could comparison shop for the best prices for certain items.
The drivers/​shoppers/​delivery people were both friendly enough and informed me of their estimated arrival, so no issues there.
However, on the second order I placed the cart total was $ 118.80 and I received an invoice of $ 152.73!
7 of the 10 items I ordered were from HEB (because they had the best prices) and only 3 items were from Whole Foods. What they did was buy all of my items from Whole Foods and had the nerve to charge me for the difference! For instance, I ordered a sea salt grinder for $ 3.26 from HEB and they charged me $ 10.95 for one from Whole Foods! What’s the point of offering multiple stores if they ignore the items your ordered and instead shop at only one (and the most expensive) store?
When I called it was very difficult to get in touch with Azim, who was in charge of my account. When he finally called me back, he was rude, raised his voice to me and told me that he would lose money if I didn’t pay the invoice for the incorrect, more expensive items and that if I was a «proper business» I would just pay the invoice in full! This, after he admitted that he was in the wrong. Ironic, that he should be referring to what a «proper business» should and shouldn’t do.
Azim is one of the most unpleasant and unprofessional individuals I have ever done business with and he even tried to claim we didn’t pay him (grasping at straws, I suspect)! We had sent a check a week earlier to the only address that was listed on the invoice. He later sent us a different address in Houston that he had never previously provided us and we cut another check the same day.
Lastly, we received three bad dairy creamers that had not passed the expiration date (so they must have been left out before being delivered to us) and when I asked for them to be replaced, Azim wanted to charge me for the creamers and for the driver to replace them. He finally agreed to deliver them, but not without much hostility.
When I asked how the multiple store issue could be avoided/​addressed in the future he replied: «Pay with a credit card.»
Needless to say, there will be no future with us and Burpy.
STAY AWAY!!!

DISAPPOINTING SERVICE IN HOUSTON, TEXAS
I am disabled and unable to get fresh groceries online. In the past, I have used Peapod by Giant and LOVED them! So, I expected
to have the same great service. I have been VERY disappointed.
On my 2^nd order, my food did not arrive. No one called. I placed several calls to customer service and talked to the same 2 guys each time. They sounded like they were taking calls in the middle of football games as the representative was unprofessional and didn’t even apologize. I rescheduled the delivery 3 times and STILL, the order never arrived. I finally just called and cancelled the order.
I took the time to write TWO emails to customer service explaining my experience. I NEVER even received a response. A few of my items were unavailable on my last order, but I was still charged the whole amount as no adjustments were made. I also found out Burpy charged me $ 30 more than the HEB purchased prices. With a $ 10 tip, which is requested when you place the order, it cost me $ 40 extra to have them buy and deliver groceries. I expect a fee for using their services, but the cost is too high in my opinion, especially when comparing Burpy to Peapod.
Perhaps the Houston location is still getting started, but they seem to be short on drivers outside the beltway. That was the reason the representative offered for why my order did not arrive 3 times. And, even with that, NO DISCOUNT was offered for my inconvenience and wasted time of 6 hours. Yet, they still charged my credit card in advance.
I hope this company changes the way they do business. I cannot even reach a person to correct my order and have never received a store receipt to check my items. Also, items have been left off my order twice. They were in my cart, but then somehow disappeared from the final receipt. I am surprised to see this company is nationwide. My perception based on my experience was that they were working out of a garage or cubicle. As soon as another grocery delivery service comes to Houston, I will no longer be using Burpy. Maybe someone from the Houston management team will read this and make some changes.

Burpy has changed my life! I order $ 54 worth of groceries today. Delivered a few hours later (exactly at the start of the delivery window I chose) fresh and ready to be put away.
Go with Burpy if:
–You despise grocery shopping or don’t have time for it
–You are not on a time crunch
–You hate spending more than necessary on groceries
Don’t go with Burpy if:
–You don’t understand price markups (how else would they make money? You never get something for nothing people.)
–You need your items in the next hour
For me, this is a no-​brainer. My disdain for grocery shopping outweighs my disdain for product markups. And honestly… they’re really not that much more expensive. TRY IT!

Well, I gave it 3 tries. Kept thinking it would improve, but no. Do yourself a favor & go to the store yourself! The whole free delivery thing is ridiculous btw. Besides their scamming prices, it TAKES FOREVER even tho they constantly run ads saying under an hour, ha! The 1^st time I waited 3 hours, 2^nd 4 hours, and the final and last time was a lil over 3 & 6 of my 14 items were wrong. You couldn’t pay me to order from this company again. Total scam.

I’m done with Burpy. After doing some math (went and bought the same things exactly at Whole Foods that I’d ordered from Burpy and paid 30% less) I realized they were upmarking my groceries without telling me. To be honest, I didn’t put a lot of effort into figuring out exactly where the difference factored in. I don’t really care. If they’d told me, that would be fine… it was the deception that bothered me. I’m having my groceries delivered, I’m willing to pay extra, but don’t try to sneak it in by upmarking the groceries.
Plus, in addition to upcharging my groceries, the service quality got worse and worse. My deliveries started arriving after my *two hour* delivery window, and I got tired of getting produce that clearly no one even glanced at. Bruised apples, mushy tomatoes.
I’m going to start paying a TaskRabbit to get my groceries, at least then I’ll have more control over the entire transaction, and can just pay them a fee and see the actual receipt for my purchase, instead of a Burpy-​branded email where they line-​item their prices.

I placed my order solely on the fact that I did not want to go out in the cold with the baby.
They are not clear about multiple store fees.
Their customer service is offshore (the guy I spoke to about correcting my order wouldn’t send an updated list)
Their delivery drivers don’t care enough to call and clarify
Delivery driver was displeased I didn’t tip on the spot
Calling about an incorrect item is a fiasco in itself
I was under the impression this company may have learned from past online grocery shopping companies going under.
Needless to say, I’m not a fan.

I wanted delivery for Tuesday but the first available was Wednesday morning between 10 and 12. The delivery finally arrived at nearly 2:30 and the driver automatically started telling me how difficult it was to gather all of the items and that he had to go to 3 different stores and could not find a 12 pack of canned Sprite (I only ordered it from the site because that’s what they offered… I could have done 2 liters or 20 oz bottles). Sprite-​less, I actually felt bad for making him run this errand for me and putting him through all this trouble… for a split second. There were several other items that we ordered and did not receive which I have yet to be contacted about being reimbursed.
All of the food that was to be refrigerated was room temperature. I ordered a dozen brown organic eggs and two were broken and there was one white egg in the carton. The service was somewhat useless as the website hardly has any items I actually needed. Things like raw sugar and mixed salad greens are not even options which I know you can find at nearly any store. Even if they did have a more extensive list of products I don’t know if I would trust that those specific items would find me in the end… not to mention I would not trust just anyone to pick my produce, eggs or meats for that matter.
It cost me probably 3 times what I should’ve paid not to mention the time it took to compile the shopping list online and waiting all day for the delivery the next day. All of this money and time and they weren’t able to bring the whole grocery list. Perhaps they have just expanded to Dallas and are still working out the kinks, but I would not recommend this service to anyone. Even if they were elderly, pregnant, injured or for any other reason they could not leave the house. It’s more headache than it’s worth.