Brident Dental

Long wait, but super nice staff. The doc I had is nice, explained everything so I can make the best educated decision I can. Payment plan with no interest which is great. Recommended

Switched to Brident due to insurance. The first time I took my daughter for a checkup, our appt was at 3:30. I brought my 5yo along too because usually dental appts take about an hour right? Not here.
Waited an hour before we even were called. Then took 30 min to do xrays. Then finally get to a chair by 5pm. Wait, wait some more. Dentist says she has a cavity, we can fill it now. well, okay, never had that happen before. They filled the cavity, and said they did not have time for the cleaning, we’d have to come back. We left at 6:30. Three hours. With a bored 5 year old. And have to come back for cleaning. Seventh level of hell.
While the dentist was filling her cavity, it was painful, and he was not very patient with her. Kept saying «I’m not hurting you. Why are you crying?» Because she’s a little girl and she’s scared to death, dude.
But, whatever… I scheduled my other 4 kids to come back the next week, when there was no school on a Monday. The Friday before I get a call, can you bring 3 of your kids in on Tuesday? We have 17 new patients on Monday so they will probably be waiting a long time.” «Um, NO, I scheduled them on Monday because there was no school. How long are you saying I’ll be waiting?» «Probably no more than 4 hours.» WHAT???
Cancelled all my appointments. They took 3 hours the first time — I can only imagine we’d be there all day on Monday! Ain’t nobody got time for that.
Finding another dentist who respects my time.

Coming to this dental office has been the worse decision. I came in for a checkup and they used strong armed tactics and intimidation to get me to agree to unnecessary dental work. I felt like this place is being run by the mafia. I will never come back and I will consider filing a complaint with the State. I wish I had read these reviews earlier.

This is by far the least organized and professional dentist office I have ever been too.
If you are even thinking about coming here, stop and run the other direction.
I wasn’t even numb when they started taking my wisdom teeth out. I was sweating and crying. And the doctor was sweating and it was dripping on my face and in my mouth.
Just don’t come here. That’s my advice.

terrible, terrible! they cancel appointments over and over again! and when you go it for your appointment, make sure you have all day to wait to be seen!

I took my kids to check up for 6 months, and made appt. with them. The front desk ladies were friendly and patient and they knows me well because I take my son to the orthodontics on Fridays. We been waited for 2 hours to finish their exam today. They had many people to check in and see dentist and make people wait for dentist to come after people. The dentist couldn’t focus on person in one hour at least. They always taking long forever. I’m sure other people weren’t happy with their wait hours. The dentist had to do finish with other people before my son can see. I used to take my kids to old dentist before I transferred my kids to new dentist Brident. The old dentist were able to focus on one in 30 to 45 mins and didn’t wait for 2 hours then the old dentist can go see other patient. BUT my son usually see his orthodontic every month (only Friday), good payment plan i can afford budget for him to see brace, he come in and out in 20 mins. do not make him stay wait longer 2 hours. i might take my kids to see other dentist better. last time I took them in there last year first time for 5 hours and my kids were hungry. (12 pm to 5 pm They had short staff cause few staff got sick and made us wait for hours that not cool. They should have called me before we came in and let me know they had short staff if want to reschedule. i hope they can change better and focus on one not many people at same time.

I’m not really sure why this place has any bad ratings. Honestly, I was afraid to even go to Brident because of the bad reviews but I didn’t have much of a choice because I had a broken tooth and was in pain. So I went. The receptionist lady (Bree, or something close to that) was super nice, she was also the one that went over prices and payment plans too, she was funny and explained things perfectly to were there was NO confusion. The x-​ray tech and his boss were both extremely nice. The way Brident does there x-​rays is very painful (not the employees fault) but the images are instant. The x-​ray tech was very understanding about how painful it was and he was very gentle. The dentist that did my tooth extraction (I can’t remember his name unfortunately, I’ll update later) was very nice, personable, didn’t try to sell me ANYTHING, and even joked around with me, which I needed because I was nervous. I am a college student so I don’t have a ton of money and this place understands that and worked with me and made a payment plan perfect for my budget. I hate going to the dentist for anything and after this experience I don’t think I will be so nervous anymore.

If you value your time and sanity, please don’t book an appointment with this place. When I initially called to schedule the appointment I spoke with someone in a call center who took all of my insurance info. Then 3 days before my appointment someone from the office called to ask for my insurance info. After explaining it should already be in their system, she said she didn’t know why it wasn’t but they do need the info. So again I read off the numbers and hoped everything would be covered and processed before my appointment. I scheduled a routine dental check-​up and cleaning, showed up 15 minutes early and wasn’t taken back for X-​Rays until 20 minutes after my appointment time. I was the only person in the waiting room that entire time. After the X-​Rays I was taken to a room where I stared at a blank wall for about 20 minutes before someone apologized for the wait by saying the Dentist was wrapping up another patient. The dentist finally examined my teeth and that went fine. All the while, I’m wondering when I’m going to get my teeth cleaned. 20 minutes later after looking around confused someone escorted me to another exam chair down the hall. This is an hour and 45 minutes after my initial appointment time. They said the hygienist would be right in to start the cleaning. 20 minutes later the hygienist comes in and I tell him that I am leaving because I didn’t realize it would take 2 hours before the cleaning even started. He apologized and said they only have one doctor on staff today but they normally have two. It took everything in me to not say, then maybe you shouldn’t book so many appointments. They didn’t seem to have respect for my time what-​so-​ever. I’ll be taking my business elsewhere.

I have really good insurance through my Employer, JP Morgan, but I don’t think that is the only reason I got good treatment. They did have me fill out the financials upfront, and yes they were a little surprised when I paid the bill on our debit card. I think they do credit and payment plans as a service to the patient, not as a scam.
The payment plan that they offered was actually really good, and affordable but I just paid the bill in full.
As far as the Dentist are concerned, I had a tooth ache and they examined me and did not have to work on the tooth. I think it was from grinding my teeth, but the tooth was fine. The Dentist was from Orange County so we chatted a bit about that. As far as treatment, I thought he was great. He did make some recommendations and I will be back to get the treatment done.
Overall, we had a great experience and I would recommend this practice to others.

This people are dishonest and crooks. I made an appt because I was having a toothache; to begin with, the person on the phone immediately told me I was going to have to get credit with them for a payment plan; I only wanted to have my tooth checked. I got upset and asked her why was she making assumptions about the way I was, or could pay! She said well you can get on our insurance and pay $ 39 for the exam. I said fine and went to the appt. They gave me the paperwork to fill out before seeing the dentist — one of the papers was asking for my SS# but at the time I didn’t think anything of it since I’ve been asked for it before when seeing a doctor.
The technician that took the x-​ray could not get it right and had to do it five times! until I finally said no more this is the last one. Then they took me to another room to see the doctor — it took about 30 minutes before the doctor finally came — it was a Saturday and the place was almost empty I guess they do that to make themselves look important. Doctor came checked my tooth and said I needed a root canal, of course, and then a crown and that they would refer me to an endodontist, I said fine I will see him but I’m also going to talk to one or two others. They could not seem to accept that I was going ask for different prices from other doctors. I then had to ask the doctor to please give me a prescription for an antibiotic because I was having a lot of pain + an infection — he finally agreed to, I wanted to get rid of the infection before doing any root canal — obvious. On my way out they asked me to pay the $ 39 and then put a bunch of papers in front of me to sign; I’ll confess I was being distracted by the pain and signed them, right away I said wait, what is this? a contract? for what? It was a contract with the amount of payments I was going to make for the crown and build up they, without asking me, decided they were going to do! I immediately told the person in charge he needed to void that contract and he kept saying it was not a contract for those services but only for the $ 39 and that it was just an estimate for the other work, — it clearly says contract and promissory note at the top — why a contract for $ 39 that I had already paid? I told him to write that on the paper and he refused to, I wrote it down on the paper and asked him to sign it and he refused, I asked for his name — Chris– but refused to give me his last name. I finally left feeling horrible so I turned around and went back and told him again I did not feel good about a contract that says I am going to be paying for some services nobody asked me if I wanted them to provide. The guy Chris continued to refuse to void it. Came home feeling rotten, on top of my toothache, and reviewed the papers again and then saw that they had actually used my SS# and checked my credit without my authorization and without asking for my permission — they wrote my FICO score on the contract! I am consulting an attorney on Monday for sure. Never in my life have I ever experienced something like that at a doctor’s office. My advice, stay away!