Bell Austin Southwest

Long story short, they have the worst management. There is no communication & they will barge in to your apartment several times a year. The appliances need to be updated since the rent is so high here, the washer & dryers included in all the units are so shitty & old. Overall, not worth it.

I have been living here for 2 and a half years. The service and management where great when Chris was here, then also with Claire. However, things have changed ever since they are gone. Let me explain why:
I have been asked to show my papers for my service dog 3 times. In each time I have to tell them I have already done it, but argue that management is missing something. Alright I thought, they might have new policies. However, the service dog card should be enought under law, and it wasn’t enought for them. I had to get again the letter from my doctor and all other papers. Fine, it was done, and I imagined their lack of knowledge for service dogs was the cause. Never the less, uncomfortable to be treated as if you where doing something wrong for needing a service dog.
Next came their opinion on my oorch, asking me to trim down my bamboo fence. The porch is located facing the parking lot, and the apartment blinds (cheap hanging strips) always fall and don’t protect from headlights thst shine into my apartment. Alright I said, I’ll trim them down. Months later they ask me to trim them even lower. They always blame management for this, and admit nothing is comming from their own innitiative. I did so again, exactly to their specifications. Today I went out around the community, only to notice other people have exactly the same bamboo fence as I do, but theirs has not been trimmed as mine. So it appears that these rules only apply to me.
Then there was the neighbor that used to hit her wife above me. I called police times, police always arrive late to the scene, only to find everything is alright and nothing is broken any more upstairs. Weird. They need better security, not to mention how they have broken into apartments at least two times.
There are other small things that have chsnged. For exsmple, with Claire and Chris, you would always get an email when a package was at their office for you. Now, you sometimes get one. Sometimes I go there and realize there are 3 packages, some months old thst where never reported. Small things like that count.
Small things as leaving parking cones for weeks at time on «work in progress» areas that never seem to be completed, bushes are now left untried for a long time. The place is not as well kept as it used to be. The mantain acne guys seem not to come in as often. Weird, but small things like that start to gather and are not worth the price. For example the jacuzzi half of the time is broken.
With Chris and Claire all this didn’t happen. Their rating was high. Not to mention rent keeps high, even when their service and respect for their tenants keeps going lower and lower, slowly but steady.

Maintenance guys here are really great. They are prompt, dependable, courteous. Robert, Chris and Brandon are all really doing a great job!

If I could give 0 stars, I would.
From beginning to now, customer service at this apartment complex has been in shambles. The maintenance crew and the staff of the leasing office are rude and inefficient. They do not care about your life at this apartment complex.
In the past, my roommate and I have had multiple issues with our water heater and a part in my bath tub breaking over and over. It took us 2 months to convince them that our water heater was not working. They would continually blame us for the problems we were having, saying, «it’s your pilot light», etc. Well, after about 3 maintenance trips, what do you know, it wasn’t the pilot light and we finally had hot water after living here for 2 months! Same problem with my bathtub, maintenance kept replacing the same defective part in the stopper so I was constantly standing in ankle deep water bc the stopper wouldn’t stay open! 3 months later I finally have a shower that works! Despite our note on the work order, maintenance would time and time again come banging in, usually knocking once and yelling, «MAINTENANCE!!!» At the top of their lungs even though we have asked them to not yell. As ER nurses, we both work at night and sleep during the day time. By the 3^rd time they did this, it was clear that it was deliberate and meant to be cruel to us as tenants they found annoying.
I think you can sense a theme, so let’s talk about how they double charged me rent today.
It should come as no surprise that after realizing that Bell Austin Southwest withdrew rent 2 times from bank account on Dec. 1 that when I called to ask for a refund, THEY BLAMED ME! Yes. We recently signed a new lease with an increased amount in rent due starting Dec. 1. When I signed the new lease, the online portal asked me if I wanted to set up recurring payments. Of course I wanted to set up recurring payments, that’s what I have been doing for a year. I have never been late with a payment and I planned on staying that way! Well, Bell Austin says I set up 2 recurring payments and bc of that it is my fault I was charged twice for rent. What actually happened was their system asks you to set up a recurring payment even though you already have one. But if you ask me, it made sense to set up a new one since it was a new lease and a new rent amount PLUS it asked me to do it!!!
So now I am sitting here with 0 dollars in my bank account, several overdraft fees, with more to come and bills left to pay. Bell Austin states that their policy is to wait 4 business days to pay me back so that the payment clears first. I asked if they even called corporate and they tell me that they emailed them.
WOW. Stellar customer service. I can tell they are trying really hard to get my money back to me.
What about the overdraft fees I now have? Bell Austin says, «We can’t guarantee we’ll cover those».
I’m completely dissatisfied by this companies lack of customer service and lack of respect for their clientele. Any company that is unwilling to pay you back for a mistake in their system, especially when you are a loyal, always pay on time renter and who are nurses in this community to boot, do not deserve our money at all.

living here since May 2012, building 3 in a Joplin layout. I have really enjoyed my environment here and love the saltwater swimming pool, wished it was heated, just saying cuz it is 40 degrees outside right now. Some units offer garages, i have the detached garage convenient to all my stuff that i pay extra for. Very nice apartments and they’re quiet. Not to mention the wonderful clubhouse having fitness room, yoga room. Also they have a music room, pool table in a relaxed atmosphere. Too we have gas grills makes nice for cooking a meal. Management and maintenance are also all really the best.

Had very high hopes for BASW but in the end was disappointed. Besides Claire– the entire front office staff consists of people that are rude, dishonest, and confrontational. I called the front office staff at one point because there were multiple nights of seeing raccoons looting the dumpsters and hissing at me and my dog. When I spoke to a woman at the front desk she told me, and I quote, «There’s nothing we can really do about that because a dumpster is a raccoon’s natural habitat» I kid you not, I almost choked on my laughter– but was still pissed so I didn’t.
Also– I agree with what another reviewer said in that our biggest complaint was the dog poop. That is EVERYWHERE. In the grass, on the sidewalks, on the stairs, all over. I sent multiple emails to the front desk and management to say that its pretty sad when you are walking to your car and you can smell the dog poop in the grass baking in the sun. Everyday. Management then told me that instead of just hiring a company to come out once a week to pick up the poop they were going to hire some people to do «stake outs» at random times at night to see if they could catch those that weren’t cleaning up after their pets. Seriously? This was never resolved, and unfortunately the main reason we left.
Getting the renewal notice and seeing rent climb by $ 160/​month was the nail in the coffin.

Overall, this is a decent apartment community. However, they don’t enforce the rules here. When we moved in, we were told the pool and spa closed at 10pm, so it would not be an issue with noise, since our place was near the pool. It has not really been an issue until the last 4 months or so. Quiet hours are not enforced, and even though pets are not supposed to be in the pool area, they often are on the weekends.

They do not keep the grounds clean. If you own a dog it does not have an area to go to the bathroom because of all the waste that has not been removed. I slipped from the third flight of stairs because of ice and the overhead lights were out. After a Dr. visit with a chipped tail bone, I reported it to the manager. She said” oh we should put some salt out.” They do not care about their occupants.

It’s location, location, location. Everything you require is minutes away from your front door. The grounds are immaculate, and these apartments are new, maintained and pretty quiet for being at Slaughter & Brodie.
At this location, expect to pay a higher premium, but you get what you pay for, and that includes professionally employed people as your neighbors. The leasing office staff are courteous and professional. The salt water swimming pool, gym, clubhouse and social events are great.
If you require a safe, friendly and clean environment to call home for awhile, then is the place.

Awful, AWFUL, management. Unorganized, scatter-​brained, completely unprofessional office staff when dealing with finances. Be wary of this place!
Also, parking is a nightmare! Don’t expect to find parking for a second vehicle, or guests!

This property is very nice, but it is expensive. I pay $ 1200+ per month for a one bedroom. Residents do not pick up after their pets. There are also SEVERAL required inspections/​maintenance entries per year into my home– usually with less than 24 hours notice. Parking is an issue if you have more than one car or guests. Entering or exiting to or from Slaughter Lane (the only way to enter or exit) is difficult when the neighboring high school lets out until after rush hour. The interiors have mold issues.

I love, love, love living here. The apartments are new and very nice. There are W/​D in the units and all of the appliances are energy efficient. We don’t hear much from our neighbors, which is excellent.
The complex is great, too. Salt water pool, gas grills, gym, yoga twice per week, nice clubhouse, plenty of parking, and friendly neighbors. There are monthly social events, too.
The staff is amazing! We moved from out of state, so came sight-​unseen. Chris Davis went out if his way to do everything possible — including sending us photos of our unit — to make our move a smooth one. The rest of the staff, Jennifer and Claire, are also super helpful and very friendly. Also, maintenance responds quickly and they get the job done.
The location is good and the complex feels safe. My only complaint — and this is nitpicky — is that it’s not a great place if you’re a runner. Your options are to run alongside busy traffic or into small neighborhoods that don’t go anywhere (no outlets). Oh, and people drive a little too fast through the parking lot.
Overall, this place is great. If you have a chance to live here, do it — even if you are a runner.

Well first let’s start with the rent — this is the most expensive property I’ve lived at in south austin, and also the smallest. The office has useless amenities.
My main reason for the low rating is management. They’re extremely nosey. Maintenance is always showing up unannounced claiming an email was sent out but «somehow» I must get all of the emails except those. Whenever I need something from the office, the office is open but totally empty. Once I was reprimanded for grabbing my own package after waiting around for literally 20 minutes in the empty office. Twice I’ve had noise complaint from my dog following days I’ve been home on vacation from work-​aka home with my animal who almost never barks unless there’s a knock at the door.
I’ve also had my vehicle messed with and apartments have been broken in to.
Go somewhere else! You’ll save $ and avoid a headache.

Okay first this is a rip off apartment complex move somewhere else never move to this apartment first off they have video cameras like about 6 in their clubhouse which is complete nonsense so everytime you go to the gym or go to their fake music room after moving here they changed their music room i saw them or they can see you there is video surveliance everywhere plus they have horrible mantniance all day everyday you can see and hear mantniance running around your apartment complex if you go to their gym to use it you will be questioned if you live there seriously the worst place i ever lived yeah the apartment is great but the rest is horrible immature staff which are too young not professional only live here if you like to be videotapped everytime you work out and even go swimming mantniance is aggresive and they live in every complex there so they are always driving around outside your window and stare at you everytime you leave or go your apartment they also have a fat little police officer who lives there who moonlights as their security officer who has severe short person ego syndrome my advice move on it looks nice until after a week and people are watching you and know everything about you this place is not hip or cool in anyway atall come on name apartments after famous rock stars they should be ashamed they are just a giant corporation who will take your money and the tv internet in their office in the clubhouse dosent even work i asked them and i had to borrow a ipad from them they just said it never works plus they have large numbers of 5 and 6 people living in one apartment this place is a disgrace warning they will do anything they want to you and not care i lived here when you go there look more closely count security cameras stay a while see how much mantniance people you repeadtly see there is no gate so they are always suspecting people of things there gym sucks its so narrow when you do bench presses on the bench press machine people can walk by thats how little room you have and oh these people writing great reviews please they are their friends you scammers

This place is AWESOME! From the updated (nicer than our former house!) apartments to the saltwater pool and volleyball court… you’re not going to find a better place to live and have some fun. The property manager, Jennifer, is very friendly and professional. She and her staff have come up with some great ideas for the residents — yoga, food trucks, bingo (with great prizes!) — a local chef came out to give free grilling advice! The maintenance team is amazing — friendly, fast and knowledgeable. Bell Austin Southwest is an awesome place to live — the community, property manager and staff make it very much a home for our family. Definitely recommend!

I loved living here. The property is very dog friendly as they even have a dog park. The apartments were Cush and the pool and landscaping were always kept so nicely. The maintenance staff was amazing. I never waited to get anything fixed. The staff was always wonderful and took the time to ask how you were doing. I highly recommend this property!