AZUMA Leasing

I rented washer and dryer set for a little under a year and in that entire time I had to resend the dryer over 4 times and still didn’t receiving a functioning dryer. On top of all the issues they’re payment processing failed repeatedly and I ended up paying multiple fees. If I can give a negative star review I would.

200 deposit for Washer Dryer. Are you kidding? Appliance Warehouse got me a stellar washer and dryer for 34 bucks.
Update: My credit isn’t that bad… as I said if they try to extort 200 bucks out of you on top of everything else simply go to Appliance Warehouse. Avoid the hassle… It’s just a washer and dryer not a BMW.

Thanks for finally listening. Issue is somewhat resolved. I still think after all the trouble with defective machines the pickup charge should also be waived. After all I put up with a horrible washer for ten months. Really the price increase on my power bill should warrant a free pickup if not a full refund.

I’m not really sure why there are so many horrible reviews on Azuma… I have been referring this company for a long time now and our residents never have an issue with them.
They are excellent with customer service and always call in a timely manner (although their phone connection is not so great). Usually first month is free with free delivery and about $ 30/​month for both washer and dryer. (Don’t quote me on that, rates can vary especially depending on credit). The setup is quick (you don’t have to be there) and takes about a half hour.
I have personally used them for about a year and no problems whatsover. Azuma is a great company all-​around; I recommend them to everyone ;)

Edit: After posting this review, they’ve gone out of their way to make sure I was taken care of. I was lucky that my apartment didn’t ding me for the floor. Apart from the critique below, I never had any problems with the appliances and the installation was without hassle and possible while I was away.
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I gave them permission to enter my apartment and remove the washer and dryer while I was on vacation. When I returned, I found that they had left the valve to which the washer connects unclosed, so that it had dripped for days and left standing water all over my floor.
When I emailed them about this, they said they would look into it and then took weeks to follow up. A few days before my lease was up, they said they’d decline my claim since «the damage is inconsistent with a leaking valve.»

Heads up these are what the appliances look like — they’re pretty old for $ 41 a month. I’m currently leasing a washer and dryer directly from my apartment complex for the same price, and they’re much newer. Customer service at Azuma was good… never too friendly, but good.

Inexcusable issue with washer. With first wash, it flooded my apartment. This should have been noticed if they tested it at all after installation. Very disappointed.
**Update***
They did come by the next day and fix the issue. Problem was with a sloppy installation where the draining hose was not securely installed. I took the day off from work to be home for the fix, but they delayed twice and came after I would have came back from work normally.
They gave me some account credit, but overall the experience was more of a hassle and stress than the level resolution made up for.

I have reoccuring payments and yet my 35.95 a month washer is always 50.00+ a month. At first I will say it was due to late payement from forgetting but once I was set for automatic withdraw I have no idea why my washer cost 50+ a month. I have a stacked washer and dryer combo that is pretty outdated and the dryer barely works– everything must be dried 3 times before its ready. The washer is incredibly tiny and def not worth the money. Azuma isn’t teriible but just waaaay too expensive for what you get and the hidden fees and unforgiving late fees are too much to handle. Oh and the 40.00 pick up fee is rediculous. Its your washer. Why am I paying you to pick it up?

None of their phone numbers work, no one answers my message, autopay hasn’t updated in 7 months, overages and no invoices since nov. VERY UNHAPPY. BUYER BEWARE!!!
Hello, in November my card on file was canceled due to fraud on the account. Since then I have updated my card and tried to call at least 50 times to see why I never get invoices and why my autopay hasn’t worked forcing me to pay extra money, a LOT of money, in late fees. I’d like to speak to someone and resolve this, I’d hate to have to change my service but I cannot afford to pay all these late fees that are beyond my control. Please call me immediately — none of your phone numbers actually work. I have called 18 003 555 688, 5 122 369 000, 1 887 071 188, and 2 142 203 838. Please help me fix this problem. Thank you.

After to speaking to R.C. In resolution department she research my acct. understood my problem and told they would credit my acct back the fees. Thanks so much! Even had the patience as my toddler screamed in back ground.
Next time I have a problem she is your go to person.

I’ve been renting from Azuma for a year and a half now. I’ve had a few issues with my washing machine and it takes them weeks to come out to fix it, so I’ve learned how to troubleshoot the issues myself. One time the washing machine wouldn’t drain, and they told me it was going to be a week and a half before they could send someone out– you can’t let water sit in a washing machine for that long!
But, there aren’t many options for washer and dryer rental in Austin so I was still considering using them again when I moved, until I found out about the $ 40 pickup fee. I know it isn’t THAT expensive, but I’ve been renting from them for a long time and always pay– why would you charge your loyal customers for a pick up fee? Luckily my apartment is now offering washer/​dryer rental, so I will be going through them instead.

I would not recommend this to anyone I didn’t have anything but problems with the equipment. They didn’t drop it off on time or pick it up on time.

Good customer service is not charging a $ 40 pick-​up fee after I paid over $ 1,000 to rent a washer and dryer for two years. Lost my business for future locations, that’s for sure.
Edit: Contacted by RC from the Azuma Resolutions Department less than 5 minutes after posting review. Pick-​up fee reversed as a result of having a good payment record with the company. Will definitely do business with Azuma again as a result of the professionalism of the follow-​up call received this morning.

After a manager was supposed to call and did not, more Facebook messages, then calling when I told them I was unavailable, and then a 20 minute hold, I finally spoke to a manager. While she was nice, it was clear she had been through corporate resolution training and actually had no info for me. Her purpose was to diffuse me but she couldn’t answer any of my questions. I will never recommend this company again.

IF YOU’RE MOVING TO THE AUSTIN AREA DO NOT USE AZUMA!!! CALL AUSTIN APPLIANCE WAREHOUSE!!!
For so many reasons…
AZUMAS WEBSITE IS LYING!
Those are the fees «that you MIGHT get depending on your credit.»
I had azuma when i first moved to austin and being new to the area with so much to already do I went with the company my apartment complex told me about, so I ordered. Got my first month free, the delivery guy banged up my wall (which i later had to pay for when moving out) and when they picked up the W/​D someone with dirty shoes went through the apartment. So i had to re steam clean my floor. They didn’t care, or so it seemed. I never had a late fee and returned them un scratched.
Today, a year later, i’m moving back to Austin, and decided okay maybe I just had a bad experience with the delivery guys, the washer and dryer wasn’t horrible and the first free month was kinda cool and would help and so I wanted the 32.00ish W/​D rental like I had last time… except this time, They ran a HARD credit check (this hurts your credit) I was being charged a deposit fee and it was going to be over 45 dollars for the non premium W/​D set. I asked why there was a flat fee online and she said «that’s just what it COULD be if your credit check goes well.»
You’d think me being a returning customer I would be getting treated better. By the way, my credit score is in the high 600’s. So my credit is perfectly fine. I only know this b/​c I had recently done one with my company for my move. So not getting the first month free PLUS being charged more then what I was for cheaper machines is ridiculous and offensive to returning customers.
Austin Appliance Warehouse is only charging us 32.95 for a PREMIUM washer dryer rental and there’s NO CONTRACT! it’s a month to month… so if you have to leave or break your lease, there’s no charge… AZUMA charges…
Sorry AZUMA, you’re rates, and your fees DO NOT COMPARE to AAW.

Updating after Azuma came to pick up the washer and dryer.
The guy who came to pick it up was very friendly and courteous. They say they will give you a courtesy call 30 minutes before they stop by. It’s a recorded message, not an actual human being or the actual delivery guy. The guy actually showed up 15 minutes after the call, not 30. It was fine because I was home, but I imagine if I were coming from downtown, that would be a problem. So I’m giving an extra star for the friendly pick up and also because Azuma called and left a message saying that they were sorry for all the headaches and they would not charge me the pickup fee.

I’m here to echo similar complaints to those who added their own earlier. My experience with Azuma can be summed up as follows:
Weird multi-​hour blocks for maintenance and delivery.
Saying my rate would stay the same when transferring to the building next to me and then immediately drafting a contract for much more (+12 dollars).
Waiting on hold for 20 – 30 minutes at a time to speak to someone who’s alive.
Changing their billing system twice right before the bill was due and shutting down my account without notice.
The only thing that was good about my experience was the delivery and pickup guy. Both were great and seemed to care about getting me setup right away. Although, neither made up for the crap I went went through with everything else. Would not recommend to my worst enemy. I will be getting rid of them as soon as I am through their three month contract window on my renewal from my move.

I scheduled a delivery for Sunday between 10AM and 4PM. The delivery driver called me at 9:30AM and told me he would be at my apartment at 10AM. I waited by the door. He never arrived. I waited all day long, until 5:30PM, long past the window given to me. He never arrived. I tried calling him, no answer. I tried texting him, no response. I tried calling the company, but they were closed. I gave up.
The next day, I called the company to ask what had happened and hopefully get a compassionate response. The representative was not sympathetic in the least. She said the driver had written in his notes that he had come to our door and knocked, but that we were not home. THIS IS NOT POSSIBLE. I was by the door all day, even opening it occasionally when I heard any noise in the hallway. I cancelled my business with them.
HOWEVER, after I posted this review, Azuma contacted me. They were apologetic and professional. They offered me a great deal including an extra free month, premium equipment at no extra charge, and free next-​day delivery. The representative I spoke to was helpful, sympathetic and understanding. So I gave them another chance. They were able to provide prompt next-​day delivery, which went very smoothly. They installed the premium equipment quickly and the delivery men were polite. I have increased the stars on this review because Azuma has regained my respect.
(EDIT: This is regarding the delivery service in Dallas, TX)

Well, unfortunately, I have nothing good to report. The retention department did their best, and after we sorted out the $ 400 business– which by the way, they blamed on «annunciation”– they set up a dryer delivery/​exchange for yesterday. Delivery guy was very nice, «tested» the dryer to make sure it worked and hopped up out of our apartment as soon as he got it in.
Conveniently, it worked once and then stopped heating. Good job Azuma. After collecting $ 150 from me to sort all this out, you send me another dud dryer. So, in a feeble attempt to make things right, you’ve made things worse. Please don’t bury and blame this on «annunciation» or a «blocked» vent. You collected your dues and dropped me like a hot potato. It’s unfortunate that I have to write this follow up, because I was hoping that things would get resolved after I forked over $ 150. Guess not.

I called them for leasing a W/​D. They seem to have a weird leasing policy. The lady on the other side (although polite) just kept saying we need your SSN to run the credit and until I do that, she can’t tell me anything. Here is how the conversation went:
Me: How much would it cost?
A: 32.99 but it depends on your credit
Me: What extra fee?
A: 7.99 app fee and 39.99 pickup fee. (delivery is free but we charge to take it back)
Me: Can I get newer W/​D?
A: For $ 10 extra
Me: So is the price 42.99 a month?
A: I don’t know until we run a credit
Me: If I have a good credit does it go down or if I have bad credit, does it go up?
A: I don’t know until we run a credit.
Me: On the website it says there is a month free.
A: Its based on your credit.
Me: So if I have good credit, do I get a month free?
A: I don’t know, the system decides that. (freakin hilarious. LOL!)
What am I shopping for, a 30yr mortgage that you won’t know the rate until you run the credit? Bottom line, you won’t even know what you’re paying until you pay the application and run a credit check. By far the worst sales strategy I’ve ever seen, how are they still in business?