Avis

At drop off, I accidentally I left my wallet in the rental car. I could not get ahold of anyone at the facility because they never answer the phone. After multiple tries, I finally got through and they told me they had the wallet. When I picked it up, all of the cash had been stolen out of my wallet ! SO UNPROFESSIONAL! Karma is a witch.

I booked a one way rental from Houston to Austin. I wanted to call them to see if they would be able to drop me off after I drop off the car. I’ve been calling for a week now and they never answer their phone!

Compared to the ridiculous prices that the Austin airport charges for rental cars, this was a great find. Cost about $ 25 to grab a taxi and they let me drop off the rental car at the airport too for the same price.
I reserved a midsize car and was offered a nice little Mazda suv for the same rate. Great car, great price.

The car I rented was the best thing out of this rental experience. Be careful what Avis tells you and make sure you ask questions and you are clear what they are telling you. Example: the agent asked if I wanted insurance for $ 11.00 per day. Logically you think it’s insurance for the car … NO it’s coverage for you! When you are working on a budget and only have the amount they quoted you on the phone pretty much stinks! Had to take the car without the insurance and prayed God watch over us. Thank God that’s the best coverage you can have. Needless to say that was not all, but just wanted to warn you mostly about the money part.

One of the easiest and most efficient car rental experiences I’ve ever had!
I set up the car rental online, went in to pick up the car and was out the door in under 5 minutes.
No one tried to sell me anything unnecessary or made me go through a lengthy process to complete the rental. Just a simple ID check and credit card swipe and I was given the keys.
The car was exactly as described and given with a full tank of gas.
Also super easy drop off at the airport.
Would definitely rent with them again if I’m in Austin.

I had an excellent experience with this Avis location. I was doing a road trip to Florida Their prices were affordable. They put me in a nice comfortable car. Dropping off the car and picking up the car was easy and hassle free. They even upgraded my vehicle for minimal charge. All and all a good experience.

Dirty, slow, terrible car selections … The only guy working the office had to run to the garage to vacuum the front seat before giving me a dirty car. Never again. Should have just driven to the airport.

I called and asked if it were possible to get a pickup the next morning. They said only if I live downtown and I give 24 hour notice. I do, So I asked if 10am would work, the gentlemen on the phone said «it would be a cheap cab over here. «(that is beside the point) I said no, I would like to be picked up. Ok. We will be there at 10. I get a call at 10:10 asking if I were ready to be picked up. Lol. Yes I’m ready. «Ok, because we do not have time to be waiting around». Wow.
I use Avis weekly, and have never been treated with such terrible customer service. Enterprise will be getting a new customer.

Terrible rental company and location. They quoted me $ 60 online for a one day rental and then when I went in they charged me $ 84. I realized the mistake when I returned to my apartment and called to rectify the situation. They told me that I would have had to make my reservation online to get the $ 60 price, but because I made my reservation over the phone I would have to pay the full price. I even offered to bring the car back and rebook online but they said I would then have to pay for the full day, even though I had only had the car for 20 minutes. Also, the car I ended up with had lots of dings and scratches.
Overall, terrible customer service and a total rip off. I had expected a higher standard of professionalism from an Avis location. This was very disappointing.

I reserved and PAID FOR a car online… came to pick up the vehicle, and was told that they would not/​could not rent me the car because I did not have a credit card, I only had a debit card. Usually, these rental places will just place a «Hold» on your debit card to cover the expense, just in case. This place… would not work with me AT ALL. This is a very busy weekend for me, with people coming into town to visit, and it would have been nice to have a vehicle.
Thanks a lot, Budget/​Avis A-​holes. Apparently, this is a husband/​wife owned establishment… you’d think they would be a little more reasonable. Such BULLSH*T.

This location recently merged with Budget Rental Cars. Before that move, it was awesome. Great, personal, prompt, helpful customer service. Now, they don’t answer the phone, they’re curt with customers, they’re slow, give false information and say they’re going to help you then don’t.
I had crappy customer service when i picked up my car. They suddenly don’t let you park in their lot after years of me parking in their lot… and I said «since when?» and he said «since always». Ugh.
I left something in a car when returning it and when I called them, the guy interrupted me when I was asking him about their procedures and then said the car was on it’s way to the Dallas Airport and I should call their lost and found. He could not provide me with that number and told me to google it. I finally got a hold of the Avis Dallas Airport lost and found and they were very helpful. However, the car was NOT going there and never was. It was scheduled to be returned to Austin the following day. I did end up getting referred by Dallas to a very nice lady (Joyce) at this Austin location who was helpful. But now when I call, no one answers the phone AND I can’t get them to send me a receipt (which the rude dude said he was going to email).
:(Unsatisfied

Great rental company. We rented a Chrysler Town and Country Minivan for our trip to Colorado from this location. We didn’t want to put the 2500 miles of mountain driving on our transmission.
I did a little research on cost, and they came up the cheapest at $ 59.99 per day. The car itself was clean and odor free, and the staff were friendly and helpful, especially Kamilah, the owner/​operator.