Auto Zone

I like this location as all of the employees are very helpful. They have a wide selection of items and the store is clean. They are way better and more friendly than the competitors across the street!

I purchased a Duralast 7 year battery from the Auto Zone located at 512 W. Stassney on July 15, 2012. I’m a single lady, so I wanted a long-​lasting battery that would perform. Auto Zone installed the battery. Fast forward to Monday, June 3^rd, 2013, when I had my oil changed at a local franchise where my daughter’s long-​time boyfriend is the manager. Along with the oil change, the shop performed other maintenance and they told me my battery was going bad. I said, «No, way. It’s not even a year old.» They showed me the reading on their machine that indicated the battery was bad.
I left and drove straight to the Auto Zone where I purchased the battery. One of Auto Zone’s employees came out, tested it, and agreed it was going bad, but said they could not take it out of my car to exchange it and said I’d have to have someone else do this. (It’s interesting that they could install it, but not remove it when it went bad.)
Today, I returned to Auto Zone with a friend who removed the battery. It was very obvious that the battery was leaking a lot of acid. Auto Zone tested it again and now said it was a «Good» battery. They refused to replace it. I was so surprised. They said it was fully charged and therefore was good, despite the acid leaking everywhere. They said that the franchise who told me the battery was bad was just trying to get me to buy a new battery. – I know this isn’t true because I saw the battery reading myself and I know the manager well (soon to be my son-​in-​law).
My friend suggested we go across the street and have O’Reilly’s Auto Parts test the battery again. We did this, and O’Reilly’s machine indicated the battery was bad. Of course, I hadn’t bought the battery from O’Reilly’s.
We then drove across town to a different Auto Zone and they agreed the battery was damaged and they gave us a new one. This took 2−½ hours!!!
I will NEVER shop at Auto Zone, ANY Auto Zone, again.

I was looking at buying a used car on Friday after Thanksgiving 2012. A friend of mine who owned a used car lot said that instead of using a used car inspector, I should take it to Firestone. There they would just read the codes from the computer, possibly charge a small fee.
I called Firestone, and, well, you can read my review of what happened there. It wasn’t a good experience.
I called AutoZone at Stassney and South 1^st and they said, «Sure, bring it by!» I drove there with the car and a guy came out with a device to read the codes. He then walked right back inside to the computer and printed out everything that popped up. I was handed the paperwork and he said, «Have a great day!»
Fast customer service, exactly what I wanted, and no sales pitch. I didn’t buy anything on this visit but I do go to Auto Zone often and I love it every time.

So, my car eats up starters and batteries with a voracity not often seen in a four year old automobile.
Yesterday, after a long day of work, I realized my car was dead due to several factors:
1. Karma
2. Starter sucking juice from the battery
3. I left the lights on.
I called Jessica R. who didn’t laugh at all — she gets extra credit for that — who hopped into her car and shot down to South Austin to save the day. Only, there was no saving as my car was super dead, not kind of dead. We called The Baconator for advice who started our way. In the meantime we sat on the curb outside Starbucks and put on our thinking caps.
Eventually a totally hot guy coming out of the Starbucks suggested that I call the store I bought my battery from and see if they would come and switch it out. What?!? This cannot be!!!
It is!
Jarrod from AutoZone and his friend with the cast thingie on his hand came by and switched out my battery no questions asked. (All the while enjoying our dirty jokes! Yay for vulvas!)
So, AutoZone is awesome and Jarrod is even better!