Auto Title Services of Oak Hill

Wouldn’t handle an out-​of-​state title transfer that had a beneficiary listed. I had the other state regs. I had Texas regs. Was told the beneficiary must sign (even though she’s not an owner). Was dealt with very rudely. 10 mins at the Travis Co office and no issues.
I guess if you have a transaction simple enough for a child and feel like being treated like one, go here.

Quite frankly I am surprised and in disagreement with the negative reviews this place has received. I did an out of state transfer the process was in and out in 5 minutes and the lady who did the transfer was very friendly the entire time. Beats the DMV that’s for sure.

We been using Oak Hill Title for MANY years and we love it! The business I work for and all of my family members use them. Yes there are fee’s, do you expect them to work for free… they need to eat too. The fee’s are for convenience. The free option is go wait in line at Travis County. They are not paid by Travis County they are here as a business to pay their bills like we all are. If you want conveiance and are ok with the small fee’s then give them a try. Ilove Mary and I love the convienace and to me it is cheaper than the gas and time I would spend going to Travis County. I HIGHLY recommend them!

Not sure why there are so many terrible reviews. Just went here to get my title/​car registration and it was amazingly fast and efficient. Wait time was about 5 minutes and my application was processed in another 5 minutes. Beats waiting all day at the tax assessor’s office (although it was definitely more expensive but you’re paying for convenience). Maybe these reviewers wanted more coddling but for me, I was looking for efficient service, not a BFF.

I came here to get a REPLACEMENT REGISTRATION sticker. Yes, it’s true there was no wait. However on the wall is a extensive list of «convenience charges»… The sticker was $ 7 with a $ 7 convenience fee … And a $ 3 debit card fee. And yes, the lady was rude and offended why I asked for a breakdown of the fees. All the charges could have been understandable if it wasn’t such a charged experience.

If you feel like being talked down to, and have a hankering for being treated like crap, then Oak Hill Title is the place for you. It’s the worst treatment/​customer services I’ve had in Austin in 15 years.
I went in early on a Saturday to get my new antique car registered. I had just done it at Travis County Tax office in May for another antique vehicle, so I knew that I needed a signed original title, proof of insurance, and the 130-​U Application for Title. Since it’s an antique, no proof of inspection is necessary. The old woman behind the desk treated me like I was a high school dropout. She was rude, and condescending and insisted that I needed a vehicle inspection.
Anyone can make a mistake. But when I called her just now to tell her that I had gone down to the Tax Office myself and registered the vehicle, and that no proof of inspection was necessary on an antique vehicle, she said a quick «Thank you» in a huff and hung up the phone on me. It’s one thing to be wrong. I’m not perfect. But I was trying to do the right thing by educating her that she was mistaken on the inspection, and hopefully save someone else from having to take off work to register an antique car.
But I guess some people are just too old and cantankerous to be humble and learn new things. I hope I never become like her when I get old, because it would be a miserable existence. I’ll say a prayer for you lady. And a louder prayer for the poor people who attempt to give you their business.

The old woman who owns this business needs a refresher course on customer service. She was extremely rude and unhelpful. I attempted to register my car as I just moved back from out of state. I, of course, believed I had come fully prepared with everything I needed. She treated my mother and I like trash and basically insisted we leave and come back later. She wouldn’t even give us time to gather the paperwork or our purses. I would NEVER come back to this business or put money in that old grump’s pocket EVER!!!

The old tight lipped faced lady that I dealt with was just plain rude and unwilling to help in any shape or form. I would much rather take a trip to the tax assessor office on airport blvd. than come back to this place even though it is closer to my house. It just seems like these people hate their jobs to point where they have to be short and impatient with everyone that walks through their doors.

Finally was able to get some business taken care of since the hours never worked well with my schedule.
While waiting I decided to check this place out on Unilocal and some of the information on here was pretty spot on.
Let’s just say Mary is direct and probably been doing this for a while. I’d et sick of it too. What I truly didn’t like about the office was the smell of nasty dog. To me that is one of those smells like ass and cigarettes. It’s gross. Animals have no place in a place of business. That’s just my opinion.
She processed everything in order and was quick and prompt. That’s exactly what I came in for and nothing else.
Could she have been more nice and possibly less condescending, sure. But then again, I’m not paying for nice.
I would give a 4, but that damned nasty dog smell cost a point!

Paid 40 bucks and they could have been more helpful. I am a young idiot and didn’t know that title change and registration were not a package deal. They could have mentioned something considering they are professionals and I’m paying them 40 bucks to direct the show.

I have been using Oak Hill Title since I bought my first car in 1995. Mary, the lady that owns the place and always has her dog walking around the office, is usually pleasant enough to tolerate, but my experience on Friday was absolutely abysmal. I had originally gone to the Oak Hill tax office, but because there were 19 people in line ahead of me, I decided to go on to Oak Hill Title. When I arrived at Oak Hill Title, there was no one waiting. As I sat down in the waiting room, Mary told me that her computer crashed and IT would not be there for 45 mins to repair it. She told me to come back and try again later. I explained to her that I live on the outskirts of Austin and the distance of the commute was too much. Mary’s daughter offered to let her use her computer to complete my transaction, but she barked at her daughter, and told her to continue printing invoices. I cannot understand why the owner of a business would make a paying customer sit and wait and not help them! By this time, there were 3 others in the lobby. She finally told me come to her daughter’s computer, and she would see what I needed. LOL She proceeded to tell me that the title I had given her had been signed by the wife of the vehicle’s owner (same last name), and therefore, would require more documents signed by the sellers! OMG, they have moved to California! The owner smugly told me to try again later! WOW!
I returned to the tax office, and now there were only 2 people waiting ahead of me. I waited less than 5 minutes, gave the lady working there my title, she took my money, and I was out of there in less than 10 minutes! I got everything done with no hassle. There is no reason that Mary, the old woman at Oak Hill Title, had to be so unaccommodating and unhelpful!

Yup, as helpful as others have said. I had my insurance faxed in and she had it sitting behind her. Said she couldn’t get me a temporary permit without the original title. I said if I get pulled over then I can just let them know she wasn’t able to get me one without the original title. Suddenly she could sell me one. I was told $ 33 over the phone, she charged me $ 33 and I paid cash to avoid any conflict :) curt over the phone as well. It’s too bad she has allowed her attitude to not allow her to smile :/
Was told by someone in town that she is always this was but is helpful and nice. They said she is German. I’ve lived in Germany and this is not my impression of Germans!

I called to ask a question about getting a title transferred from out of state, and the woman who answered the phone was extremely rude, and wouldn’t event bother listening to my question.
I suspect that they are stuck in their ways, and don’t really care at all about whether or not you use their service. It sounded like if it’s not easy for them, they don’t want to bother.

Today, I went to auto title services of oak hill and met the Car Title Nazi. I gather that she was the same woman from pervious reviews about an old lady with a case of the grumpies, Mary Pillar.
First, I called the office to inquire about all the forms I needed to make sure I had everything in order before I went in. My title transfer was a gift transfer from out of state, so it was a little more complicated than a typical title transfer. Mary answered the phone and was very rude and seemed very rushed to hang up. She completed our call just as a nice Austin business owner would by hanging up on me. I hope you sense the sarcasm.
I then decided to go into the office, against my better judgment. There, Mary told me she could not accept my notarized faxed forms from my father in Missouri because they were faxed. I then tried to point out where I had highlighted on the instruction sheet for how to fill out the form that you could in fact fax these forms. She refused to look at these instruction sheets, and she told me I had an «attitude».
I then decided it was time to let this lady know that she was a terrible woman, and that I have never been treated so poorly in my life and I work in a service industry.
I then went to the city car title transfer office on airport blvd where I met the sweetest lady and told her of my encounter with the Car Title Nazi. She told me that the Car Title Nazi should probably retire because she has no idea of the current law and that faxed forms are 100% acceptable. It is pretty sad that I know the title laws better than she does and this is my 2^nd title transfer in my life, and she has been doing this since dinosaurs roamed the earth. I now have my Texas title, no thanks to the Car Title Nazi. If you are that terrible to people, you really need to reevaluate what you are doing with your life that you hate so much.

Oh wow. According to my receipt, an employee named MPillar was having a terrible day, with an expression that can only be described as sucking on lemons while smelling something really horrible.
She was extremely rude, literally threw my drivers license and my credit card back to me, interrupted me in mid sentence at least twice, and questioned my ability to pay the $ 800.
If I wasn’t such a happy person, this could have really ruined my day. Instead I vowed never to return and giggled to myself at how incredibly funny this would have been on an SNL skit. Holy miserable. Retire already. You’ve got nothing but a case of the grumpies left to offer.

Horrible service by grumpy unsmiling individuals.
Austin is not known for its level of service, in particular to minorities.
The woman who served me was absolutely beastly towards me. Unsmiling, a disdainful smirk on her face. Also be aware… they say their services cost a certain amount but then your card is charged more.
The place was packed and the person who served me was very hard of hearing and not very nice. Her daughter, or so she said was in the other room, I peeked in and it looked like she was doing nothing.
They need competition, based on the level of service, lack of professionalism and price misinformation they really do need a competitor. Someone who cares and makes their customers feel valued.
My car is being shipped here from overseas, I will go to the DPS rather than deal with these folks
I will never use them again and will be sure to tell everyone I know to stay away. I am not sure why they have deceptive price practices and are rude and grumpy but lesson learned.

Save time and make your life easier, so much better than the tax office and faster. Try it out and you will never go back to the regular tax office again !

It’s a tidy little business being run here out of what is essentially a desk in a building in Oak Hill. If you, like me, value your time and are eager to get in and get out of offices that the state occasionally makes you darken the doorway of, you’ll no doubt be pleased to know that Auto Title Services of Oak Hill doesn’t prefer to spend more of their time with you than you do with them, thankyouverymuch. In her own happy way, the proprietor made short work of my sticker renewal, a hearty achievement given the slow boat approach of some paperwork that happens with the state.
As with most by the book state of Texas ventures, you’ll need to be keen on biz hours here, but if you’re in a pinch and think that updating your Auto sticker (or, presumably, your title) is a difficult proposition, I’m guessing you’ll be pleasantly surprised. I was. Note that it’s off the frontage road, and you really have to look for the entrance so you don’t miss it. Worth a stop and worth many less headaches moving forward.

Wow. I had no idea getting new license plates and registration stickers could be so easy and pleasant! For some strange reason, when I bought my car used, I never got new plates (all my registration was current though). Driving around with plates that aren’t registered to anyone is a BIG no-​no, as I found out when I got pulled over this weekend.
The cop who informed me about how illegal this was, also recommended that I come out to Auto Title Services of Oak Hill to get it straightened out. It was the best tip ever. I was dreading standing in a government office, waiting to get my new plates, especially with a nine month old in tow. This place could not have been easier or quicker. I was in and out in about 5 minutes, and the whole thing cost me $ 16 (would have been $ 12 if I had cash).
This is one of those gems I hate writing about, because I’m afraid it’s going to be packed once everyone finds out about it.

I absolutely love the lady that owns this place. Not only is she cool and solid as a rock (meaning she is always there when she says she will be there) but she has a cute shiht-​zu (spelling?) dog that hangs out with her in her office.
The dog is just as cool as she is. I went there a few days ago with NO wait, she got me right in and out, and it was such a great feeling of accomplishment, that I felt compelled to write about her even though I only go there once a year.
Thank you for the other review about the location, yes, it is past the post office on the service road and if you are not looking you will miss it.
It is close to a school (don’t know the name) and there is only one way to get out, so follow the arrows. Also read the signs on the door because there are three small businesses in the same area as her, separated, of course by the doors.
I saw someone walk into the door farthest from the street, that is the only reason I put that… they found it, though :). Please go see her and her little dog, too! :)