Austin Orthodontic Specialists

Great staff, flexible schedules, big waiting area with cable and Wifi, a coffee machine and the BEST Orthodontist in Austin

These folks are great! My son uses a different orthodontist – one all the way in Round Rock – but when he ran out of rubber bands, this office totally came through when the best my son’s office would do was offer to let me come by and pick some more up or offered Amazon 2-​Day Shipping as a solution. I called, explained the situation, and the young lady named Cynthia was so professional and helpful. When i stopped in on my way home from work at 4:58, the entire staff was friendly, courteous, and they GAVE me two packs of rubber bands and refused any kind of payment. Their solution when this happens to their patients: drop a couple of packs in the mail. GENIUS!!! My mind was blown when they told me this.
If I could switch providers, I’d do it in a heart beat, not just because they’re close to home, but because they’re problem solvers!

Austin Orthodontic is amazing. The customer service is SUPERIOR. Our family felt right at home the minute we walked in the door! The Staff is friendly and made my daughter feel at ease by explaining «what to expect» during the visit and future visits. This is a family owned business, they are proud of the service they offer their patients! I HIGHLY recommend Austin Orthodontic, you will not be disappointed.

Not proficient with invisiline. It took 7 weeks to get first trays in and another 6weeks to get in for an appointment. Had to return with 3 out of the first 4 trays for replacement of buttons because they were placed incorrectly (and the last time I called Dr. Dillingham told me to cut the tray myself). 4^th tray was damaged and wouldn’t fit from storage at Ortho office. I felt like a toy doll when Dr. Dillingham works in my mouth… Saliva was left on my chin and instruments rubbed across my face. Dr never washed his hands between patients (I’m an RN so this really disturbed me). I feel like I’m in a factory here with a bunch of other lemmings. No one is an individual to this orthodontist.
On a brighter note– the staff is very friendly!

A follow up review as a year has passed since I last reviewed Dr. Dillinghams establishment and feel it is still as solid as the day I signed my life away to a 2.5 year commitment for these braces.
I have almost perfect straight teeth and am now using one of the if not the most strongest bands for my Damon braces and it is awesome how quickly change has happened for me. There have been times when I have had emergencies that have happened, I.e. my braces at the end popped out and stabbing me in the cheek and I called Dr. Dillingham and they would only be able to see me at their south location, when I normally go to their north office, but could fit me in and get me going. I’ve called numerous times over this each time I’d get my braces adjusted and there was no need to get a formal appointment, they’re so flexible even when packed to squeeze you in if you have something minor to get fixed.
Both establishments are free wifi hooked up, play movies to keep the peeps entertained and I really enjoy how I am treated as a patient, I have a few more monthly payments to do before I’m free and paid off but they have successfully kept it well run and I am pleased with how far along I’ve come!
A before and after picture of my step by step progress will show the money may be big but the results you get are very worth it, I don’t even feel the need for invisilign as it wouldn’t have given me anything different but a bigger $$$!
Ps. Brush up at the brushing stations and floss too, the dental associates are so awesome, and if you’re an adult and not in your teens like me, holla cause we want straight teeth still! :)

I am currently a patient of Dr. Dillingham’s and I am extremely pleased with the quality of service not only from him, but from all of the sweet staff! There is always someone at the front to greet you when you first walk in and a cute movie playing in the waiting room. They not only do a great job of fixing teeth but do a phenomenal job of explaining every step of the complicated process and make you feel as comfortable as possible through the at times painful experience. I highly recommend Dr. Dillingham!

This place is awesome! Let’s see,…for starts, the staff rules! The staff is very nice, I have been going there for 2 years. They have had the same staff as long as I’ve been going there. They know what they are doing and they are on point! I also would receive email reminders for my appointments and when I arrived, I never had to wait long for my name to be called. The whole staff knew me by name and was always nice. The office worked out a payment plan for me that was affordable. Dr D was always funny and in a great mood. He explained to me every question I had. Now after 2 years, I have great straight teeth! I highly recommend this office to anyone. Thank you Carla, and Dr. Dillingham!

good skilled practitioners

Do not use Dr. Dillingham.
I have always been slightly annoyed that, although I am an adult patient, Dr. D speaks to me as though I am a child and won’t answer any of my questions («Don’t you worry about that, dear»).
The first major issue happened when I thought I had cracked one of my teeth. I went to the dentist and they confirmed that the tooth was fine, and said I probably just needed an adjustment to the bracket and maybe a lighter band. They tried calling Dr. D to see if they could send me right over. However, Dr. D was out of town, and apparently has no procedure is place if an emergency occurs while he’s not around.
Despite repeated calls from my dentist, Dr. D’s office didn’t ever call me back, even three days later when he’d been back in the office for 6 hours. My dentist even said that was completely unacceptable. I finally called and got an appointment («Oh, yeah, we had a note in your file to call you») and when I went in was told «Well, that’s strange. Most patients don’t have trouble with that.» Not particularly relevant when you’re in pain. He didn’t adjust anything, but just sent me home with some Sensodyne. It’s now a year later, and I still don’t eat on that side of my mouth. As soon as these braces come off (no idea when that will be — I’ve already gone over my allotted time, but as I mentioned before, he won’t answer my questions), I am going to look into a gum replacement treatment with my dentist.
Don’t use this orthodontist. Yes, the staff is friendly. Yes, there are two offices, so one is probably fairly convenient. It’s not just me — my dentist agrees that this is not a good orthodontist.

Dr. D is great! He is very helpful and tries to ensure your absolute happiness. He is conveniently located off of Parmer in the same shopping center as Pokey Joe’s. The office staff was always friendly to me. They take a lot of different insurances. (I have met life) and they have payment plans.
They have a station where you can floss, brush, and use mouth wash before your visit.
I was an adult when I got my braces on and I was pleasantly surprised to see I wasn’t the only one! I liked that Dr. D wore braces himself when I was a patient.