Austin Maids

I cant give zero stars?!? i have called this place from the very day i bought my living social coupon. so thats 3 months? i have not got one call back. i called literally honeslty 9 times in the past 4 days and yep nothing. luckily i got my refund from living social just now.
DONT USE.
oh p. s. i google mapped the location that theyre at — its in the roxanna projects of slaughter and manchaca apparently? it says 2100 slaughter lane — but i drove all through the shopping center and not one maid car, sign, building. then i mapped it again and it led me to the projects. im going to assume this is just two people who couldnt handle it and work out of their home.
three letters: BBB

I have never used a maid service before and was really looking forward to having one today. Of course they no-​showed, and all my calls to Austin Maids have gone unreturned. Should have looked at the reviews first. It was very easy to get my money back from livingsocial. The representative described this company as a bit shady anyway.

Damn, looks like Im justanuthasuckka. This is one of those *facepalm* moments where I might have been able to save myself a migraine or 7 by simply reading Unilocal reviews.
I exchanged emails with a rep named Erica from Austin Maids — we set a date to have my house cleaned upon moveout. This was approximately 6 to 8 weeks in advance.
I called the day before to confirm, then emailed. There was no call back or email reply.
Of course, they no-​showed. Now I’m getting charged a cleaning fee by my landlord. I’d love to present them with the bill since it’s their fault the whole situation was f*cked in the first place.
They never returned emails or phone calls before or after the no-​show, which is simply infuriating.
The only upside is that Living Social is sending me a full refund.

I also bought a coupon from Living Social for Austin Maids. While I think it is wrong to place blame on Living Social for Austin Maids’ lack of service, I do wish they had done a little more digging and found out just how crappy this service is. Luckily, they never made it to my house. 5 voice mails and 1 webform later, I have yet to hear from Austin Maids. I called Living Social and am receiving a full refund. I have used coupon sites for other maid services and plan to in the future.
If you’re still holding on to your Austin Maids coupon, do you and your home a favor and get a refund.

Only gets one star, because you have to… otherwise they would get NEGATIVE stars. And I write this review before ever getting them to clean my house. Never got that far.
Don’t return phone calls. Ever. I’ve left 4 messages this week. The last message I left was to NOT come to clean. Let’s hope they get that one.
I too was a sucker for the living social daily deal. Call them and they will give you your money back. I wasn’t the first person they had heard from. Somone else had the phone number in their review…

I have reported the theft of the GPS system to the Georgetown police department. However, today 7÷04÷2010 I went to get my digital camera, and it was missing. I went into my computer room to get the box which held all the uploading cables, and it was gone. These people know what they are doing.
WHAT IS KEEPING THESE PEOPLE FROM DOING THE SAME THING UNDER ANOTHER NAME. MAKE SURE THEY HAVE A BUSINESS LOCATION. DRIVE BY AND PERSONALLY CHECK IT OUT. DO YOUR HOMEWORK!!!

I, too, was suckered by the Living Social deal. It seemed like a great deal! *sigh*
First, like other reviewers said, I had to wait a very long time for them to come out. When they came I had to pay $ 10 per pet and $ 10 because I was over 2000 sq. ft. When I was on the phone with the guy, I explained that I wasn’t having an entire room cleaned and I was barely over 2000 sq. ft so I was hoping to have that extra waived. Nope. So $ 65 for the deal plus $ 30. I could have hired a less expensive service to do a regular cleaning because that’s all they did, a regular cleaning.
It was fine for a regular cleaning, but there was nothing «deep» about it. I’m not sure what they used on my wood floors, but the chemical smell was so strong, I couldn’t even be in some of the rooms. Maybe my nose is more sensitive, but it was pretty harsh.
The kicker though is that while they were here, they said their vacuum was broken and asked to use mine. Sure. Well, I went to use my vacuum for the first time since they left and there is an attachment missing! What the heck! What did they do with a part of my vacuum. Unfortunately, it’s a part I use all the time.
So I’ve tried to call. I’ve called them every day this week and they have not called me back. I’ve tried calling at different times of the day. Always the answering machine picks up and they never call back.
I guess I’m going to have to pay to replace a piece of my pricey Dyson vacuum.

I feel like a fool, I should have done my homework. I bought the Living Social deal. I called and booked a clean 8 weeks before the scheduled date.
Talked to Erica, and before we hung up I asked «should I call and confirm the day before»…her answer «.No we will do that». I wanted everything to go right so I called at 9 am the day before and left a message confirming time, address etc and asked for a call back… NOTHING, I called again at 3pm leaving all the information again… same thing.
Called again the next morning and left message and this time I added «if their was a mix-​up with day/​time please call me» as I needed to make arrangements for cleaning or do it myself I HANDED THEM AN OUT ON A SILVER PLATTER AND STILL NO CALL BACK.
I called Living Social and they refunded… CALL LIVING SOCIAL AT 877−521−4191 (press 4) and get a refund… even if you don’t want a refund they need to know. DO NOT USE AUSTIN MAIDS AND IF YOU BELONG TO ANGIE’S LIST POST THERE AS WELL!!! Help get the word out.

DO NOT USE THIS SERVICE! If you bought the Living Social deal, you should try with all your might to get your money back.
We, too, purchased the Living Social coupon for the $ 65 «deep cleaning». We aren’t normally ones to use a cleaning service, but we were having a huge party, and because one of us works full time and one of us is a full time grad student, we thought it would be nice to have one less HUGE thing to take care of when party time arrived.
Before I purchased the coupon, I called and spoke with Michael, the presumed owner, to find out exactly the terms of the coupon and how far in advance we would need to call and schedule an appointment. He outlined what the «deep cleaning» entailed and said a week’s advance notice would definitely be sufficient. We debated about purchasing it and decided to go for it – not having to clean the house was a burden we were glad to be relieved of.
About two and a half weeks before the date of the party I called to schedule our appointment. Turns out they were booked until about two weeks AFTER the party. A little red flag went off there — um, really? What happened to that «one week will definitely be sufficient» assurance? I explained our situation to Michael and he said he’d work us in. The times he suggested meant I would have to leave a commitment to meet the cleaners (because there was no way in hell we were allowing someone to clean our house without us being home), but I was willing to do it because we really wanted our house to be perfect for the party. He said his team would come at about 3:00pm and that it would take about two hours to finish. I thought that seemed a little quick, but I gave him the benefit of the doubt that we’d still receive stellar service.
The night before they were to arrive, we checked Unilocal to see if anyone had reviewed this company (surely someone had to at this point! A good amount of people bought the stupid coupon!), and that is when we read the lone review by Haley. Oh shit!!! We were nervous, nervous, nervous, but what could we do? I remained optimistic.
The team showed up – a guy and a girl — right at 3:00pm, and I told them I’d be working in our office and to let me know when they were ready to clean it and I’d go outside and garden. I didn’t hover or micromanage and for the most part stayed out of the way. I didn’t pay much attention to what they were doing until my boyfriend came home right around 5:00pm. That’s when we noticed the half-​ass, completely shitty job they did. We showed the guy the «deep cleaning» list, straight off their website, and he looked at it like he had never seen it. We told him that’s what we had paid for and that’s what we expected, and he started going into some song and dance about him not even being an employee. He claimed he was just helping his girlfriend because they don’t have enough people working there anymore, and they don’t pay them hardly anything, and that she’s been working since early in the morning. I was in complete disbelief and felt increasingly uncomfortable. My boyfriend asked the guy to call Michael and in the meantime showed them things we wanted redone.
I then noticed they had used our paper towels to clean with, they were using our cups to rinse the tub and sink, and they were standing on our upholstered furniture to clean high shelves. They didn’t have a broom (our whole house is hardwood, tile, and stained concrete) or a mop and were depending solely on a swiffer to clean the floors.
My boyfriend spoke with Michael who said he’d personally come out and see the work the team did. He came out the following day and decided to send another better team out the following day to redo some stuff. It was incredibly inconvenient for us to spend this much time face to face with the employees and management (school, work, etc.), but we wanted what we paid for. The team came the next day and did a better job, but overall, it was still not up to par. It was satisfactory for the party, but we couldn’t shake how unprofessional the service was, how deceiving the deal was, and how SKETCHY the company is. I mean super, super sketchy.

One star because I have to. DO NOT USE THIS SERVICE. I agree with all the other reviews. This place did a TERRIBLE job. TERRIBLE!!!
Here is my letter to them:
«Hello there Austin Maids. I wanted to give you some feedback on my cleaning service provided to me, by you, via the Living Social Deal I purchased. The coupon was $ 69.50, half off the regular price of $ 140, a two-​person team using their own equipment and products will give your crib a „deep cleaning.“
The first time I had the maids out, I had to send them home immediately as I had found my home to be robbed that morning. I did however let them keep the $ 10 that I set aside for the pet fee. I rescheduled and the maids and they returned last week to clean my house. I again left another $ 10 for the pet fee.
Well, I hate to say that I am sadly disappointed. I read your list of what you provide for the deep cleaning and it was NOT done at my house. There was pet hair and dust/​dirt on the stairs leading into my bedroom that was neither swept nor mopped, my fans were NOT cleaned (yet they were turned off as if they had been), there was dust on the window ledge in side my kitchen/​sunroom, streaks on my glass in the kitchen (I have a lot of glass windows leading into the sunroom), pet hair still in the corners of the kitchen floor as well as around the folding doors that lead between the carpeted and tiled areas of my house, dust on my dresser in the bedroom (to the point I could draw an X in it– and I did, and will send you the pictures). I would not have paid $ 69.50 for this house cleaning, much less $ 140. Plus the extra $ 20. Plus your maids broke a candle holder of mine. For a $ 140 service, I expected it to be CLEAN.
If your folks had not already been out to my house twice, I would have called you immediately to have them come back to clean what they had not cleaned. My partner said that’s what I get for using a coupon. I disagree. We had a regular maid service for over a year and they were good, but we decided to use Living Social as well as Groupon as a way to try out some new services to see if they were any better (thinking that this is a great way for you to get new clientele and for us to find a new service w/​out having to pay full price). Well, we are disappointed. And apparently, I should have read your review on Unilocal before purchasing (although some of them are reviews of folks who have purchased the coupon and were sadly disappointed.)
I would like to know what you want to do to address this issue? If anything, I’d like my $ 20 back (+ the cost of my candle holder $ 10). You can send my refund check to XXXXX. If you really understand my disappointment, you’d just give me ALL my $ back. Because now I’ve had to clean my own house after paying YOUR COMPANY to do a crappy job. And yes, I do have the pictures to prove it. I just haven’t had time to load them. Or to email you. Because I am VERY BUSY. Thus the reason I had YOU come „clean“ my house.»

It’s only getting a 1 star because I have to. And maybe because they did it right once…
First of all, we, too, bought the living social deal which gave us an $ 140 full house, deep cleaning for $ 69. Excellent! We were all over that. We recieved a timely appointment, and they came as promised and did a FANTASTIC job. I walked in my house that day and it was so clean you could feel it. We were sold.
We decided to purchase regular, once monthly, deep cleanings from Austin Maids. The communication as we negotiated price was sort of all over the place — but we finally got everyone on the same page and we were ready to go for our first monthly cleaning.
That was this last Friday.
First they called us at 8:30 that morning asking if they could come right then and clean. They had scheduled us for 2:30. Look, we are a busy family and while that wasn’t that big of a deal — we just couldn’t work it out to have everyone ready to go that minute because they all of a sudden wanted to change it up. We told them no, and continued on with our 2:30 time.
We then got another call around 1:30 asking if they could come at 2 — that was fine. We arranged things to make that happen, but when did they show up? 2:30.
Ok, still not that big of deal — but it kind of went down hill from there. When the 2 women showed up, one of them asked me what they were doing today… um, really? Please clean my house? Shouldn’t the main office sort of cover that? Was she just sort of hoping that I would say, «Eh, whatever you can get to in about 20 mins…»
Sadly, when I came back after the cleaning, I think that’s exactly what occured.
I had to go run some quick, local errands — and expected to arrive home to clean heaven… turns out, while they did a great job on the kitchen counter tops, and toilets — pretty much everything else was a mess.
Seriously, I had dust bunnies & dead bugs along the edges of the baseboards, the floors had obviously NOT been cleaned or swept in any sort of sense, smudges on the tv, beds not made, pillows thrown any sort of way on the couch. Areas were half dusted, half not. I could see some kind of vaccum tracks, but it was obvious very half-​assed. Really? This is what I paid for?
Sadly, I was dumb enough to trust they would do a good job based on previous performance and I had not only left a check to pay for the service, but a check to pay for a tip for those two women.
We called immediately on Friday to report the issues — and as of this morning (Tuesday) still hadn’t heard back from them. We had to call again to catch them. While I can understand the office not being open to make appointments and such over the weekend, you would think they would check messages to make sure that any scheduled cleanings on Friday went as they should. On their own website, they require any problems from their customers to be reported within 24 hours — shouldn’t they provide us the same courtesy?
On the phone, they did indicate they wanted to make it right — but since we hadn’t heard from them, we had already put a stop payment on that check. And really, we were so over them at this point, I didn’t want them sending someone else out to the house — I couldn’t trust their quality OR customer service — and why should we put our schedule on hold for them — again.
This is a total bummer — this is the first time we had decided to invest in a cleaning company. It started so promising, and sucks that they couldn’t hold up their end of the deal.

Ditto on the other reviews.
I wish i had read Unilocal first as another person said!
Quick details.
— They didn’t show for our first appointment. I had to call them to see why. I got voicemail of course. They called back with poor excuses. So I wasted a few hours waiting for them.
–When they did come, the ladies were nice, I’ll give them that.
Yet, they do what they called a «surface» cleaning.
I guess that means anything perfectly horizontal because they didn’t do the windows, the toilets, one bathroom sink, nor the bathtubs.
–They used Pledge or something like it on the wood floors, so until I cleaned it myself, my family and I were slipping on the floor big time!
They ask you to immediately sign a waiver at the end saying they did a good job. I did just because I knew they did not care about the job they did and since I was not going to bother to get them to do the work again.
Simply, I will never use them again and I advise Unilocalers to stay away.
This is another reason why it is better to clean up your own mess. You do it the way you want and you can save the money for good restaurants and other services you can’t do yourself.

I HIGHLY discourage anyone from using Austin Maids. I booked them 6 weeks in advance and I called them two days before the scheduled date to confirm. They had no record of my appointment. They explained that their computers had recently gone down and they had lost a bunch of appointments. They offered no apologies but said they would keep my appointment. The day of my appointment they were over an hour late! No one bothered to call and tell me they would be late; I had to call them two different times. Then when they did show up they only cleaned for 1.5 of the 3 scheduled hours. They did a LOUSY job! I was supposed to have a DEEP CLEAN. They swifered, not mopped, my floors and left streaks on my mirrors. They were supposed to dust everything but afterwords I found numerous figurines that had not even been touched. I was extremely disappointed!

I scheduled a move out clean for ⁵⁄₂₅ at 11AM. They called ⁵⁄₂₄ to tell me they were having employee issues and moved my cleaning time to 3. I told them that I would not be available until the end of the cleaning but they should call when they are almost done so I could sign off on the work (their requirement). I didn’t get a call so I just went home around 4:45 expecting them to be wrapping up their 2 hour cleaning. There was no one there, but they were kind enough to leave behind a duster, sponge and cleaning solution. I called them back and asked for an explanation. They had none. My service was again rescheduled for 1PM the next day. And again they were supposed to call when done. They didn’t.
Half the list of tasks they said they would complete were not done. And those that were, were done poorly.
DO NOT USE THIS SERVICE!!!

wish i had read haley’s review before i got suckered into buying a «deal» for austin maids on livingsocial.
bought the deal for $ 65 which was supposed to cover 2 people cleaning up to a 2000 sq ft home (3 BR, 2 ba). that is a good deal, but it’s not an outrageous discount or anything. still, it was my test drive for livingsocial and for austin maids.
anyway, i waited a month or so after the deal ended before calling because i figured they were getting inundated with calls from people who had purchased this deal. the woman i spoke with was very nice and we scheduled something for a week out — this past monday at 1pm.
monday at 12:15 we received a message that they were having employee «issues» and wouldn’t be able to make it. they told us they were rescheduling us for three weeks from now and to call them if that was not going to work.
i immediately called and left a message telling them, very nicely, that i couldn’t wait that long. i did not hear back from them. today (wednesday) i called again, left another message. still no call back.
at this point i can only assume that they are keeping my $ 65 and that i will be lucky if they show up on june 11. i am very underimpressed by austin maids and the whole thing sours me on livingsocial too.

The most horrendous service imaginable! There was a lack of professionalism and lack of knowledge of even how to do their job. They practically cleaned everything with Windex. One of the ladies even cleaned a PAPER PHOTO with Windex.
I hired this «company» to clean my cousins house before she brought her newborn home. I was told there would be 2 people sent to do their «deep cleaning» service. A man and woman showed up to clean and then the man left and went to SIT IN HIS CAR for the entire time the woman was «cleaning». The services were HORRIBLE. The woman did not know anything about cleaning, spent 2 hours «cleaning» the kitchen but failed to clean anything but the counters and the floor. We complained that the services were not completed so Michael said he would send someone else out… that was even worse! There were supposed to be 2 people sent again and only one woman showed up AGAIN.
More than half check list they gave us was not completed. The baseboards were not cleaned, the blinds were not dusted, the doors were not cleaned, and those only a few of the 26 items that were not completed.
NEVER USE THIS SERVICE