Austin Immediate Care

If you have a cut or something that is a band-​aid type fix this place will suffice. Anything more serious and you really need to go elsewhere. I have been here a few times and hit my limit with this last visit. You will receive bills a month after your visit with erroneous charges, expect it.
I went about 4 days ago with what looked like a sinus infection but promptly got really bad, really quick. I called the next day asking if the new symptoms that were developing were normal for sinus infection and the nurse only heard me complaining about the antibiotic. Not at all the case, I was actually calling about symptoms — not drugs. I was now in extreme pain, dizzy, and had developed shortness of breath. I called back 2 days later (today) and by chance got the same girl who made it obvious she was annoyed I was calling again, and hadn’t accepted her answer the first time. I get it, this is an urgent care and you prefer to fix something, get it out the door, and move on (right after charging their insurance for a service that wasn’t rendered). The problem is you have to listen when people are sick because there’s a chance you didn’t diagnose correctly, or the issue has changed. Annoyed through the whole call, she basically told me if I wasn’t happy with the first answer I could go to my primary doc or come back in… How about instead of getting defensive and unprofessional, you try to remember your patients are people not cattle? How about we give listening a shot? How about we make our professional egos secondary to the health of your patient? Im an adult, if I say something doesn’t feel like a normal sinus infection it at least warrants 2 minutes of your earnest consideration.
Called my primary, explained my symptoms, heading in for an Xray as my primary thinks I may have another case of pneumonia (explains the compressed chest feeling I tried to tell Laura about)

Stay away from this racket clinic.
You will walk away, and months later you will get bills in the mail, claiming for additional charges, which are ourageous. They have had the nerve to send to collections what they claim is an overdue bill.
My medical insurance paid them for their services. They will try to overcharge.

Had my wife offered to me the comment made by one of the on-​call staff regarding my 4 year old son, I would have addressed the issue with her while on site, and not Unilocal.I’ll also add, that I’ve use this location 4 times, and will not use it again.
Here are the basics. On late Saturday morning, my son started crying hysterically; at the time, we knew he was either bitten or stung by some unknown insect/​arachnid, and the pain would not abate. After about 30 minutes of trying ice, and a sting treatment, there was no sign of the pain lessening, so we drove to the Austin Immediate Care to see if they would have a look and better address the issue.
I walked in, and the staff person at the reception area gave me that ‘friendly’ greeting that can only come from a person who would rather not be working on a Saturday. I told her the situation, and that as a courtesy, I asked my wife to stay in the car with our son while he was crying as to not disturb the people in the waiting room. I was then curtly advised that if he (our son) wouldn’t cooperate that we could take him up to Dell where they can sedate him. (Yes, that’s the answer… drug our 4 year old over a yet-​to-​be-​diagnosed-​bite on his hand at a location 45 minutes away-​) DEEP BREATH… I advised this person… who was clearly not a parent, that we would make it work HERE. The admissions person was very nice, and we got through that part just fine.
My wife, in spite of my initial plan, did bring our son in ahead of being taken to the back because «He wanted to see his daddy.» (I know…‘awwwwwwww.’) So, he was in-​and-​out of crying for the next couple of minutes before my wife took him outside. About 30 seconds later we were invited to the back, and a very nice… opposite of the reception person… accompanied us. (You can tell she has children) We got back to the room, and since it had been about 30 minutes past the time I needed to visit the boys’ room, I made a quick departure. By the time I got back ‘Nice nurse’ and ‘Not-​so-​nice-​reception-​person’ were there taking down all of the basic info. Nice nurse finished out, and even wiped my son’s nose… again, THIS ONE HAS CHILDREN… and helped in getting an oral steroid solution into my son.
What I found out later… once we were about 30 minutes away… was that the aforementioned reception nurse had walked into the waiting room with the attending nurse describing my son as over dramatic. Ok… here’s the deal. We found out later, the offending insect/​arachnid was actually what’s known in Texas as a ‘venomous caterpillar’ (yes, I didn’t believe it until I read about it.) It’s not like a bee sting that hits you and starts to subside; it’s a case where you get barbs from the caterpillar, and you pay a price for a while. So, maybe, just maybe one should actually wait until one examines the patient before making a callous, and inaccurate assessment within earshot of the child and parent.

Try putting the correct time of your hours of operation so people don’t drive all the way south for no reason just to come up to y’all leaving when we arrive!

As the World Turns… my written dispute did not get answered unless you count the statement they sent me which now says my account is overdue.
I called billing (in NY) and was informed that the evaluation code is correct ($ 300 for 5 – 10 minute eval of a sore throat) and that «Blue Cross makes us add that after-​hours code» Ummmm, Blue Cross makes you commit billing fraud?!?
I’m about to get in touch with both Blue Cross and the Texas Medical Board. Stay tuned…

Amazing place. Everyone there is caring, patient and helpful. I got there 30 minutes before closing on a Friday night and Chris and Karensa did not rush me at all and were sincerely concerned that I get properly cared for and diagnosed by the Dr., Seth Miller, MD. I waited about 10 minutes and Dr. Miller came in and began to assess what was going on with my cold and laryngitis. He gave me a couple of options about treatment and was really sympathetic to my discomfort. The medication did the job and I am grateful to each person there that night who really took great care of me. I recommend them highly.

Very nice clean place, the front desk lady is very helpful, professional and honest about wait times — great alternative to the urgent care or minute clinic

Staff was kind, service was fast, Dr. Seth Miller was patient, thorough, and had a sense of humor. What more could you ask for?

Worst care possible. After being mocked for not getting the flu shot soon enough, I was diagnosed with the mild flu. After 3 days of only feeling worse, I went to another clinic to find out I had a double ear infection. Thanks for wasting my time and money!

The receptionist, nurses and other medical providers were very good with my 20 month old daughter. We are visiting from out of state and they worked hard to coordinate insurance coverage and see us quickly. I appreciated the cleanliness of the facility and the efficiency of the clinic. I will use this facility again if the need arises when we are in Austin.

Do not go here if you have insurance with a deductible.
Their website is deceiving with their talk of $ 150 «deposits». In reality their insurance contracted rate is $ 318 for a standard visit (ear infection).
– There are lesser cost alternatives available. According to another site, «The national average for an urgent care visit is $ 225».

After 2 days of on-​going fever, I finally gave in that I needed more than OTC meds to kick whatever I was dealing with. I called AIC, to see what the current wait was, and was told 20 mins. Then asked if I needed to give my name, insurance info, etc. and was told no, just come in and they would handle it there. Although the girl on the phone was somewhat difficult to understand, I decided 20 mins was tolerable.
I showed up to an empty waiting room and signed in, gave the girl my ins. info & ID, paid my co-​pay, which was still $ 55.
Was called back to triage /​processing quickly, less than 10 mins. wait. The gentleman that processed me asked the right questions, pleasant, and seemed fairly certain I had the flu, did the flu test swab (that was not comfortable at all, but quick). I was shown to an exam room and the PA was in the room not 5 mins. later.
After a quick, and thorough eval she went to check on the flu test results. I waited longer for that than the rest of the visit combined. Come to find out, 3 of them checked over my results to confirm that yes, there was a faint, yet positive test result. She wrote 3 scripts to attack the virus, and was given the option to call back if I felt the cough was worse (Wheezing), and she could call in an inhaler w/​o me having to come back in.
All in all, a pleasant, as pleasant can be with the flu, visit. I would definitely go back, should the need arise.

I went here for a sore throat. Dr. Brian Bobb saw me, and gave me some medication. After after 7 days I felt the same. I called to speak to the doctor, which they would not allow, and asked what can we do. They told me I need to go back and pay $ 150, this was manager’s advice. They suggested it’s possible that what the doctor gave me was not appropriate. Paying again just to speak to the doctor again for the same condition that was not cured makes no sense. I was able to speak to the nurse, they suggested over the counter medicine. Thanks for the protip.
What a bunch of dishonest people. They are very good… to take your money. That is it, they are just thieves.
They charged me $ 150 upfront for my first visit. I’m a dual American and Mexican citizen, and my husband believes they are racist (knowingly or unknowingly). Because he went in after I did for the same symptoms, with the SAME insurance policy and was charged nothing up front. He is white and born/​raised in Iowa.
Summary:
— Proven racists (remember even other people of color can be racist!)
— Won’t let you speak to the doctor again even over the phone without paying.
— Find another immediate care clinic.

You will be told at the front desk that it will be $ 150 for the visit.
Then a few weeks later you will get a bill for the visit, well above that. Note it will also include charges for tests, and that is perfectly acceptable.
All of this, and you will not see a REAL doctor. You will see a Nurse Practitioner who will misdiagnose you, or in my case say «I have no idea» and prescribe you a huge bottle of antibiotics.
All this, after waiting a very very long time to be seen. I was the first one in the door when they opened. Nobody in front of me.
Honestly, go to a real physician, this place is a rip-​off and populated by non-​professionals just out to get your money.

Everyone on staff that I have dealt with have been exceptional. I arrived at 5:00pm on a Friday and did not have to wait but maybe 3 minutes before i was being seen by the doctor. I also love the fact that I only had to pay my $ 30 co-​pay versus the $ 100 for s specialist.
I will definitely be coming back here & telling my friends about it as well.

As always… I had to go for me this time on a Sunday morning. In and out. Great service, super nice staff.

I’ve only been in Austin for aboout 6 months. Of course I hadn’t had time to set up a relationship with a primary physician. So when I suddenly was struck with a terrible ear infection I didn’t know where to go. I looked this place up and decided to give it a try. This is probably the best experience I’ve had with a medical office.
I walked in and the receptionist greeted me right away. About 5 minutes later she was taking my paper work and chatting cheerfully about Austin and things to do and see. I was very quickly called to the back where I encountered some amazing nurses and a Dr. If it wasn’t 50 bucks more expensive I would seriously keep going to this place. From the time I got in the door to leaving was probably barely over an hour. The Dr. printed out info about the medicine she was putting me on and my technical diagnosis. This place is seriously amazing, and if your choice in an ER or Immediate Care i would take Immediate Care.

I ended up at Austin Immediate Care this morning with a bad cough and asthma. They were very backed up, it took about three hours to see the doctor. Apparently this is very unusual but I guess a lot of doctor offices were closed today. I’m glad I went even with the long wait, because the emergency rooms were really overloaded and that’s where I would have ended up.
The staff was really nice and friendly, in spite of the craziness of the day. The waiting room is comfortable, there is free wireless, and coffee and tea. There is a really cool saltwater aquarium that would probably amuse my daughter for hours. And dude! There are televisions in the exam rooms. Nothing like a little HGTV to take the edge off while you are waiting to see the doctor. The intake forms and interview are brief and non-​repetitive and they took my insurance with no problems.
I will definitely go back next time I have an off-​hours medical need, and I would also feel comfortable taking my daughter here.

I was THRILLED with my unexpected Labor Day visit to Immediate Care. After accidently lopping off half my knee, we headed straight there. The staff were amazingly helpful! From the intake specialist meeting us outside after we drove by the door 3 times (once in reverse) and bringing a wheel chair, to the Triag nurse that made me laugh when I was in shock, to Dr Dennison that actually stitched me up with light conversation the whole time. I was in and out in about 45 minutes TOTAL — with only about 5 minutes of that being wait time. When I returned to have the stitches removed, the PA was concerned with some of the range of motion tests and only removed a few stitches before being honest and referring me to an Ortho before moving on.
Definitely no «Get ‘em done and out» treatment here!
I HIGHLY RECOMMEND IMMEDIATE CARE ON SLAUGHTER!

I woke up in the middle of the night experiencing flu-​like symptoms. So, first thing that morning, I tried to get in with my regular doctor… no luck (how dare…).
After calling my insurance company (one of my favorite past-​times), I was directed to Austin Immediate Care. I walked in at about 1:50PM and was out of there with a prescription in hand by 2:30 PM. Faster than if I had gone to my regular doctor.
The service/​care I received was superb The receptionist was extremely friendly and patient, and quick to enter my waivers/​health insurance forms. The nurse who took my stats/​vitals before the doctor saw me was patient and kind. The doctor was quick (no waiting for 30 minutes in the room) and very detailed in explaining the proper care for the flu. At 26, this was my first case…
This is one of the few reviews where I actually hope I don’t have to go back, but if I am ill… I’ll choose this place first.
Key things to remember:
Minimal wait
Excellent staff/​care
Accepts most insurance
Walk-​ins welcome