Austin Eyeworks

I absolutely love Dr. Jacobs — my entire family has had great care from him over the years, and he is kind and caring. My only complaint is that he seriously pushes you to purchase your glasses from their in-​office store after the exam. The glasses and lenses there are high quality and top of the line, but very expensive. When you ask for your prescription after your exam so you can purchase your glasses somewhere less expensive, he admonishes you that the quality may be subpar at a discount eyeglass place and there is this awkward, um, moment. Well, okay — but not everyone can pay $ 600 for a pair of frames and lenses (especially for kids) — so, do the exam, wish your patient well, and let them buy glasses where they can afford without that uncomfortable moment.

Wow, these folks are everything that makes Austin great. They’re state of the art meets diverse staff meets laid back austin. Efficient, caring and conscientious. Love them! Have always been helpful whether it’s eye exams, contact purchases or glasses. Highly recommend.

I moved to south Austin, so I decided to try a south Austin eye doc. I already had a prescription from my north Austin eye doc and all I needed was a new pair of eye glasses. My main complaint with them is that when I went in to pick my glasses up, they were a little busy, so they didn’t take the time to make sure that my glasses fit on my face correctly. When I got into my car and looked in the mirror, they were obviously crooked! After spending a LOT of money on these glasses, they should have made sure that they sat on my face correctly. This would have never, never happened at
my north Austin eye doc. With progressive lenses, which I had purchased, if they are
crooked, you won’t be able to see correctly. You won’t be able to look out of the part of the lens that should center over your eye. Not professional. I don’t know that I will go back.

The customer service from the wonderful ladies at the desk in Dr. Jacobs’ office has been the best I’ve received, anywhere. They’re extremely considerate and willing to go the extra mile to help out. Dr. Jacobs himself is also very helpful and thorough. I highly recommend this place!

It’s always impressive to me when doctors take the time to talk about what they’re doing and don’t hesitate to give you those few extra minutes of their time — Dr. Paul Jacobs is definitely one of those doctors!
He makes you feel at ease and like your eye exams should be a fun experence and the office ladies are wonderful! Jonie and Jeri helped me select my most recent glasses and I couldn’t be happier!
Thanks for the great service and keep it up — iwould never see a different eye doctor in South Austin