Austin Cool Properties

I have not lived on my own in 7 years due to military service and was extremely overwhelmed and nervous about the whole process. Gregg made finding the perfect place as painless and easy as it could have possibly been. He asked enough of the right questions and did enough extensive research that there was no wasted time looking at properties far outside of my price range or my expectations. I had done several searches on my own, but he was able to take my requests and find the perfect apartment which ended up being better and larger than expected. I couldn’t have asked for a better location, I could literally walk to work and school. That property had not popped up in a single one of my searches and would have never found it had it not been for Gregg. If you want to take the headache out of apt hunting, find Gregg. I was done in the first afternoon I went to look and it was well worth it.

Gregg is awesome !
He responded to my call on late Friday evening. He patiently asked me detailed questions pertaining to the apartment we were looking for: budget, neighborhood, commute to downtown etc. I stay in College Station and was looking for an apartment for my husband who is relocating from LA to Austin. Anyway, Gregg agreed to show me apartments on the very next day ! he did his research and made a list of 4 apartments that were available to lease and fit our criteria.
I drove down to Austin and met Gregg at a Starbucks. He briefed me on the apartments that were shortlisted and drove me to all of them. He had already contacted the apartment management so they were ready to show us a sample unit. He made videos of all the apartment units and immediately uploaded them to youtube, so my husband could see them !
My husband and me finalized on an apartment that evening itself !!
Gregg saved us a lot of time on narrowing down apartments ! He is very efficient and informative !

The best apartment locator/​realty group I’ve worked with. I got short notice that I was moving to austin for a 6 month assignment and Gregg found me 4 properties in less than 24 hours that fit my very specific criteria (budget, location, short term). He sent videos of each property and I was able to lease sight unseen. I highly recommend their services.

Moving sucks & finding a place to move might suck even more. However, Gregg was so helpful, quick to reply via phone/​email/​text, and made everything extremely convenient with our work schedules.
I felt like he really took into consideration our needs & didn’t push towards any particular place. We were shown two sets of places & I received a detailed email of a list of possibilities — with the address and name of the complex so I could look into them further myself. No secretive «we can only take you here.» Stuff. It was so nice.

Gregg was GREAT!
Moving from NYC to Austin was a daunting task and I knew I would need a realtor because I didn’t know if I would be able to make a trip before moving. Gregg came highly recommended, especially for his skills in setting you up with a great apt sight unseen!
Luckily I was able to make a quick trip and meet up with Gregg. We sat down at a local Starbucks, went through my (very specific) criteria and then went out to look at a few places. After only having to look at 2 different locations, I’m all set and ready to move into the best place for me.
I would’ve been lost without Gregg, so I’m grateful for this quick, easy and wonderful experience!

My partner and I had a great experience with Gregg Friedman. We are planning to move to Austin, and came down for a few days to see the city and to look for an apartment. Gregg sat down with us to discuss what we were looking for, came up with a list of potential apartments to rent in neighborhoods that would appeal to us, then drove us around, explaining what the various neighborhoods/​properties were like. It was exactly what we needed. All for free.

I had a great expereince with thier staff. They helped me look for what I wanted in a short period of time. I worked with Gregg Friedman who was very helpful and responsive.

My husband and I talked to Debra and every apartment we were shown had something we were looking for, and was within the price range we shared.
We called since the website advised us to, and described the area, proximity and style we were looking for and were able to meet with her at the office a few hours later to get started. You have to fill out a short form and quickly get an idea of the properties that they think you should visit and then you’re on your way.
She drove us around and we saw 4 different properties in about two hours. None of them were listed on Craigslist or Trulia (that rental property finder). She was really nice and just asked us to let her know if we wanted to look more and that she’d help us with next steps.
We are still deciding what to do, but I would definitely call them again if we are looking to move in the future.

Our experience with Austin Cool was excellent. We are moving to Austin for work and don’t have much experience with the area. After looking online, we came across Austin Cool. We were only in the area for 2 days and figured they’d likely be unavailable to help given the short notice. We called and had the chance to talk to Gregg, who told us to come in and he would set us up with some places to look at. We went to their office and were immediately greeted by him. He took us to his office and began the process of asking us what we were looking for. After living here for 14 years, he’s got a good handle on the area. I thought he would have a little difficulty finding everything we wanted (reasonable price, 2b/​2ba. big dog friendly, etc). He helped set us up with 6 – 8 different properties that fit our budget and lifestyle. On top of that, he drove us to each apartment complex in his car. We never felt pressured to go with any particular place, and we received some awesome feedback after each visit. After a full day of showing us around, we found a place that we really loved and our confident that based on his recommendation, we will be happy there. I’d definitely recommend this service if you are in the hunt for a great place to live in the Austin area!

After reading the Austin Cool Properties website I emailed them. I got a quick response and I was asked to email them back with a list of what I was looking for. I spent at least 20 minutes providing details about what I wanted in an apartment which included my budget. I made an appointment to meet with them the following week. I had high hopes after our first interactions.
When I arrived, the rep was not prepared and had no properties ready to show me. I spent an hour in the office repeating what I was looking for. They basically act like you have an entire day to spend there chatting. We finally made it clear we wanted to see properties and not sit in the office all day.
The first apartment we looked at wasn’t even close to what I had requested. We end up looking at two other properties.
Later in the day, I received multiple texts from the rep pushing me for an answer if I liked any of the properties. I also received at least two emails. The last text I received suggested I was being rude for not letting him know if I was interested or not. He kept pushing for my answer on if I was going to fill out an ap on any of the properties.
I did end up settling on another property because it provided a short term lease. I think with the volume of properties in and around Austin that I could have been shown a few more properties especially since my move in date was flexible.
Overall, I was disappointed.

They don’t cost a dime.
First time moving to Austin. Didn’t have much time to look for a place. Greg helped me find a place quickly! I was very relieved. We spent more time discussing what kind of place I wanted than actually looking at one.
I found this disconcerting at first, but then when he knew exactly where to take me, it worked out perfectly.
Would definitely recommend these guys to anyone moving to Austin. They are very knowledgeable about the city.

Joel started off as a nice guy and was even recommended by a friend. We did settle on one apartment he found.
Skip to a few months later when I get angry voicemails and emails stating that I didn’t put his name on the lease, so he can’t get paid. He even accused me of putting someone else’s name down. I head to our leasing office to find that his name is, indeed, right where it needed to be.
Completely unprofessional and I will never use their service again. I urge everyone else to do the same.

I had a great experience with Gregg. He was quick to respond to phone calls and performed a fast search with my criteria. He was also very knowledgeable about the central Austin apartment scene and was willing to work with my budget. He found me an awesome apartment in the Travis Heights area. I would definitely recommend Austin Cool Properties if you need a good apartment locator.

Great experience. I spoke to Jim initially and then looked at rentals with Josh and Katie and found a great place to live. The agency is very knowledgable about their particular niche market (i.e. upscale apartments/​lofts/​condos) in central Austin. Everyone I interacted with was really friendly but also very professional. It’s also a free service for you, they get paid a commission from where ever you end up signing a lease.
My advice:
1. Read the FAQ page on their website before you do anything else. It is chock full of useful information and will help you to have realistic expectations. This is what sold me on using Austin cool, as it was obvious after reading the FAQ that they know what they are talking about.
2. Do your homework on specifically where you want to live and what kind of price range you’re willing to pay. They were able to send me precisely tailored listings based on my preferences that made it very straightforward to find the right place.

Ask for Gregg Friedman. «Unbelievably painless» is right. Had to rent site unseen, and he went over to the prospective place and shot video and pictures. Barely heard a peep from the other apartment location services I engaged, but Gregg was extremely responsive and attentive to email — and helped make sure I got the place I wanted in a tight market.

Austin Cool — and Gregg Friedman in particular — helped me lock down an apartment all the way from DC. The service was impeccable and the honesty in answering my questions really helped to relieve my anxieties about moving into a place sight-​unseen. I tried several other realtors before I found Gregg and none were as helpful or straightforward with me. I didn’t have any problems getting ahold of them, as some reviewers have complained. But I will say that even if you do, the helpful service is worth calling back a couple of times.

Ya I completely agree with one of the previous comments– if I owned a business– I would get back to people! I looked through their website and took the time to read some of their questions and answers– in which says:
«Please understand that we are not a 24 hour emergency hospital. We had someone complain we were terrible about contacting them back. They send an email on a Friday night of a 3 day holiday weekend and sent us a complaint on Monday! Please understand that we have lives and family too and actually do sometimes take time off and enjoy this wonderful city we live in.»
They must be enjoying the city a lot this week. I’ve called twice and left a message on Friday and it’s the following Friday (and not a 3 day weekend). Maybe I’m being a little harsh because of expectation violation– I was waiting and excited to speak with someone from this place (and I’m trying to get out of our smoke infested apartment)! I just don’t comprehend businesses that expect YOU to keep calling THEM so that when it’s convenient for them, they will finally respond.
Alas, I hate writing bad reviews but man apartment searching is no fun– hopefully I can soon contribute a great Unilocal review for an apt locator that responds. So unfortunately I did not do business with them, but I gave them 2 stars for a likeable website…

Unbelievably painless apartment location service. Joel spent all day driving my girlfriend and I around Austin to look at apartments before we settled on an apartment that has turned out to be an excellent living situation. I would highly recommend them to anyone moving to Austin.

Shelley Ward at Austin Cool is the best. She helped us find fabulous apartments in Austin in a short amount of time and was available whenever we needed her. We’re now in the process of buying something and even though we’ve been looking for over 6 months, she’s been patient and fun to work with.

Wow, they really suck.
Not only are they closed, unannounced, but they never respond to calls or emails, and are one of those annoying property companies that doesn’t post photos on their craigslist ads. Do you guys even exist?