ATX Detailing

I brought my 2003 Tahoe to these guys and they did an excellent job. I have had this car for all 12 years, and I am looking to sell it, and knew I needed it to look good for top dollar. Let’s just say I neglected, drove on a bunch of dirt road around the hunting lease the weekend before I brought it in. I showed up and got an estimate for the full detailing, and schedule to drop it off on Monday. I pushed it back to Tuesday and didn’t have a problem. I dropped it off in the morning and picked it up after work, and they cleaned the hell out of that car. I am sure they will post the before and after. I paid more than I got quoted from other places, but I could tell these guys were going to spend the whole day on my car and my car alone.

Wow … SAVE YOURSELF THE TROUBLE … DO NOT USE THESE GUYS! I tried them once, cancelled my whole morning and they never showed and never bothered to call. Okay, no big deal, scheduling snafus happen so they came back the next day. Fast forward a couple months and I scheduled them again. Once again I cancelled my whole afternoon and once again, a no show. No text, no call and when I try to call their cell, I get immediately «ignored» (i.e. sent to voicemail in the middle of a ring). There are plenty of professional mobile detailers in Austin. Ask me and I’ll give you some references. But don’t waste your time with unprofessional people … life is too short. They clearly have a culture of thinking that their time is more valuable than yours.

Scheduled an appointment, at my house, via the «live chat» function on their website a week ahead of time. Justin said they’d arrive around 9:00 to 9:30. No show, no call, no text, no email and no answer when I call. Maybe they do a good job, maybe they don’t. I’ll never know because I won’t do business with someone who doesn’t value a clients time.

I recently had my car detailed at their new location on Burnet Rd about a month ago. In all fairness, I would have probably given 3.5 stars. After much time, ATX Detailing honored a coupon I had bought eons ago after I decided to just contact them one more time and see what happens (after many failed communications). To make up for all of the communication and lost time, in addition to the fact that I had to come to the location instead of them coming to me, I got more services than what I paid for. Sure, the estimate that he gave me for how long it would take was a bit understated, but I will say this, I appreciate his attention to detail which included a free headlight restoration and more window-​cleaning once my car was driven out of the garage and into the sun and more spots were noticed. There are probably some kinks to be worked out, but I am happy with the service I (finally) received and will probably be back.

STAY AWAY FROM THIS DISHONEST COMPANY!!! I bought a package of 2 car washes and only got 1. Owner refuses to give me a refund. The owner of this company is writing this comment regarding my review because he is refusing to settle this matter and thinks he can treat clients however he likes. I REVIEWED THIS COMPANY ON 9÷2÷15 AND HE HAD REVIEW REMOVED. If he was an honest business man he would not have to do that.