Atlas Appliance Repair & Service

Had a problem with water dispenser in the refrigerator. First experience with Rodney was very positive. Arrived on time, knowledgable. He diagnosed two possible problems and went with the first option as it was less expensive (and it needed to be done anyway). Worked for a few days and then the problem reappeared. Called Rodney, set a date and time to return. Time came and went. No call from Rodney. I called 45 minutes after he was due to arrive — Rodney gave no explanation for the no-​show and no apologies either. Set another day and time — again, no-​show. I’ve not called him back and I don’t intend to. Very, very unprofessional not to mention rude.

I contacted Rodney after seeing his truck with logo/​phone number while driving down the road. I called 2 days before I wanted him to come out. He was available when I needed and showed up when he said he would. He was very efficient. He resolved one of my appliance issues in less than 15 minutes and checked the other issue out. He had a direct approach, explained what was wrong and the cost involved. In this case, I appreciated that he was able to provide suggestions based on what he thought was best vs. making a profit. My dishwasher has an issue that would cost as much to fix as it would to purchase a new equivalent washer. He explained it briefly and efficiently. I felt the fee was reasonable for his time and effort and ability to resolve.

There are 5 star qualities in this business and there are 1 star qualities. So I’ve tried to be fair and rate him right in the middle. I may use him next time or I may not (I have another repair right now actually but didn’t have him quote it because I am not sure I want to deal with the inconveniences and attitude again).
Pros: He is very responsive! He contacted me back within 5 minutes of my inquiry. He is also prompt and comes when he says he will. He won’t charge you to come out and look at your appliance. However, you will pay for that trip either way since, if you don’t use him, he charges you $ 49 and if you do use him, he adds it to his bill. Either way, $ 49 is pretty good as I have been quoted rates as high as $ 79 – 89. He did the work quickly and quietly and then was on his way.
Cons: While the previous poster seemed to think his style was «down to earth», I come from a highly professional industry and I find the aggressive «redneck» style (his email address uses this term) a little off-​putting. I’m fine with casual clothes given what he’s doing but his professionalism is missing in his customer service. He may be prompt and he may be good at his job but he is not friendly. I doubt that he ever had any kind of customer facing job in his life so he probably wasn’t ever taught the basic rules of polite service. He knows you need him and he doesn’t need you. He comes when he wants and he isn’t going to make any attempt to work around your schedule. He only takes checks or cash. These can be emergencies and you may not know where you’re going to come up with the money. Sometimes, it helps to be able to put these things on a credit card to buy yourself some time to figure it out but that doesn’t matter to him-​give him the money you needed for your rent and figure it out. To be fair, it really isn’t his business whether you have the money or not but it would be nicer if he seemed like he might actually care even if he still can’t help you out (he did grudgingly reduce my bill but almost $ 300 for a $ 55 dollar part and an hour worth of labor is still expensive). If you express any dissatisfaction, he reminds you it’s his way or you can find someone else. I just don’t care for this manner of dealing with people.
I can’t speak to the quality of the repair as I haven’t had a chance to check it out yet. I hope the other poster is right that it is good. He seemed knowledgeable so I’m hopeful in that regard.

Rodney Wilson is someone I always want to have on my Contractor List. He is a one person whirlwind and can work magic on any appliance. We have called him numerous times and he always shows up exactly when he says he will, works fast and completes a job perfectly. I appreciate his down to earth style. He showed up today to repair our cooktop wearing his UT jacket which made me want to give him 10 stars!
Note: Cash or check only