ATC Business Solutions

I took my HP printer in, and although they are not authorized for warrantee repair (like everyone else in town) they were still able to fix it in 2 days, contacted me twice (once before and once after the weekend) and it now works beautifully.

I seldom write bad reviews. But my experience with this one requires a review. It took them 41 days to get my printer repaired. At first, they promised me one week. Then when I called after one week, I was told that they hadn’t ordered part yet. Then after another two weeks, I called and they haven’t tested it yet. After another two weeks, I called and they told me they are trying to test but the cartridge dried out. I finally got frustrated and told them no test needed and I would go to pick it up. When I got there 2 days later, the front desk lady couldn’t find the warranty paper and didn’t let me take the printer. Then I used her computer to downloaded the purchase proof and her own printer was broken and couldn’t print it out!
So, my feeling is; these people don’t look at your printer unless you keep calling them.

This place has lousy customer service. I brought my Brothers home printer to this place to be repaired. (It was either here or schlepp to Timbuktu). Anyway, the lady clerk told me a repairman would call me in 2 – 3 days to let me know why it’s acting up. A week later when I didn’t hear from them, I called ATC. The clerk told me the repairman «forgot» to call me. In short, the printer head needed to be replaced. She asked me if I wanted to have it repaired and she had the nerve to get a little attitude when I told her No. Personally I don’t believe anyone looked at it. My husband looked at it later and repaired it himself with no additional parts. Going to ATC was just a waste of $ 30.

The staff is very knowledgeable and friendly. We use ATC for all of our small business printers and fax machines.
Prices are great, service is even better.

I recently took my Brother multi-​function machine in for repair at this business based on it being an authorized service center.
While it took awhile to get someone’s attention, the staff was courteous and knowlegeable. Before the repair work started, I received a call about the cost of the repair. Once the part was received, the repair work took less than a week.
Once I got home and re-​installed the device, it was working very well. I’m very satisfied with Austin Typewriter and Computer (ATC, as it’s known).