AT&T

I don’t like to leave negative reviews however the manager at this store made my experience as an AT&T customer miserable.
Jonadrian (the manager) spent his time on his cell phone ignoring me. Made me wait at least 10 minutes before he said hello. I watched customers that looked like they had money walk in and he jumped right up to help them but still ignored me. Tried to charge me a $ 35 fee for returning a defective iPhone 6s Plus that I had just bought the night before and didn’t try to resolve my issue. He just shuffled me on over to Herbert and another employee who helped me out and left me smiling. When I asked if he (the manager) was always rude, his coworkers said yes and that I wasn’t the first to complain about him.
So bad review for Jonadrian but 5 stars for Herbert, and the rest of the staff. I know this store has since moved locations (my visit was around 12÷16÷15) but Jonadrian is probably a manager at the next store giving people a hard time.

Ok, I thought that I had a good experience until I came home to find out that not everything on my phone is backed up.
AT&T should train their agents to explain to customers about backup and should recommend the customers to do backup on their own computer.
Even though the agent said that he backed up to ICloud for me & I saw him did it… Apple said that it might not be completed.
Lesson: backup to your computer before giving them your old phone.
AT&T: hello! You are the expert! I’m relying on your to give me information and not say «I’m sorry that I can’t help you.» Train your representatives appropriately!!!

Manager Marissa was extremely rude and unhelpful. She went as far as to call Best Buy and complain that customers were coming over to her. Att sent us to the store and not Best Buy, Ridiculous how she treated us because we decided to go with Best Buy to upgrade and not them.

Went in to upgrade my phone and I had a few questions since I’ve just normally stuck with the same plan over the years. As I walked in Josh opened the door and asked what he could do for me today. Not only did he answer all of the questions I could think of, he went out of his way to make sure I got the best deal I could get. There seems to be some bad reviews here, but coming from a customer service standpoint myself, I could not be happier with my visit today. Josh was the best, it’s people like him that keep me with AT&T.

Please choose some other AT&T store for your service. Staff in this store is extremely arrogant and rude, do not waste your time on them.
Even after confirming everything for upgrading my phone on a chat with AT&T customer care, they asked my husband to call customer care to update the account privileges.
They don’t trust their own customer care service. Manager Merrisa was extremely adamant and didn’t understand anything I explained and kept repeating same thing again and again.
I wish there was a way to give 0 stars for s service at this store.

Watch out for the old wanna be manager holly. dresses like a 18 yr old and acts like her s**t doesn’t stink. Everyone is lazy, but being bi**h is one thing. get a real job holly, that is if you are as lucrative as you say you are.

Be careful with bait in switch or deception.
We were told that by switching our service from my name to my wife’s name. We would save $ 50 a month. In fact, we did not save a dime and lost 6 hours worth of time.
What Gavin, the employee meant, was that after our current promotions ended we would save $ 50. Of course, he told us that we would save $ 50 off our current bill. He said he was sorry for the miscommunication — but there was no miscommunications that. It was pure deception so he could make and easy sale.

Att had always been hit or miss at there stores but I have to say I had the most wonderful experience ever at the Lakeline attire. Went in to buy a tablet and Josh was the most helpful and accommodating rep I’ve ever had the pleasure of doing business with. He took plenty of time with me and went out of his way to help find just what I wanted. Yeaaaaaa Att… finally you’ve made me smile.

AT&T lake line area on 183 s establishment is HORRIBLE at resolving problems unless it’s bypassing your question an asking for money to fix it. I’ve been a loyal customer for years. This day prior I walked into this store an received excellent an prompt service by Theo. Great salesman. Non pushy an attentive. I purchased my phone along w/​a phone case an a glass cover. I was happy. I even registered the coverage I needed for glass cover he told me I needed. This morning I noticed as I witnessed my phone slide from my coffee table to the floor my screen cover shatters. I walk back into this store today expecting the same amount of customer care. I asked about maybe being understanding an helping me with just replacing the peel off screen cover I purchased just less than 24 hrs prior they denied helping with. Blaming an pointing me to the manufacturer. Manager I believe was Dustin never greeted me nor cared to approach me on the situation to assist or resolve my problem just having the customer care lady Ashley that was assisting me tell me they couldn’t help. After they’ve made the sale you’re no one to them anymore. Again loyal customer for years on a grandfathered plan an still trying to give them my business for nothing. I had to fully purchase with no exceptions or apologies about my situation. I will be canceling service an referring all my friends an family on family plans to cancel service as well. Disgruntled customer.

OK, I am an idiot and tend to believe most people are competent at simple tasks. Rarely do I think to make sure they did the simplest of tasks correctly. Went into the store and worked with Megan on a 64G iPhone. She explained the prices and my options for the 64G. Unfortunately she pulled the wrong phone out of the drawer (16G) and I did not catch her mistake until I got home and looked at the box. Yeah, my bad for not double checking that everything was cool. So back to the store. Megan is still working, they take my name and I wait. Minutes latter I explain what happened to someone else. Was told Megan… just left. «Jack» the manager explained that I would have to pay the restocking fee and it was completely my fault. So yeah $ 38 for not reading my receipt and double checking Megans work. Be careful here. They do not stand behind their mistakes. Manager «Jack» explained that even if Megan would admit that she grabbed the wrong phone that it would still be completely my fault. He said it was mine as soon as she opened the box. Wow… Thanks Jack! You are truly a prize.

All I can say is– if you have Verizon you are getting screwed. I was loyal to them for SIX years– so I call to upgrade my iPhone 4 (Ive had it 3 yrs) and they said I have to wait 9 more months. But they told me LAST YEAR I could upgrade it then, but I didnt. Plus– AT&T is giving me a much better package with more data usage AND I got the new iPhone 6 AND my monthly bill will be $ 40 LESS. Verizon is sticking me with a $ 200 termination fee (really!!) but AT&T will pay $ 150 of that. No contract with AT&T. I got great service today in this store from Kyle– I made an appt online– which helped. I walked in– no waiting. He was very knowledgable and helpful.

I don’t know why I EVER go into this store. Every time, it’s nothing but a hassle. AT&T is as bad as Sprint these days, and that’s pretty bad. Went in today to do something I have done multiple times… Wanted to switch to a different device that I already own. Not a hard thing to do. I had already swapped the SIMS, but I wanted to make sure they had the right IMEI number for my phone in their system. Mainly for service, etc.
Guy at the front door would not let me see a representative. Acted like I was crazy for wanting to make sure all the account numbers were lined up. Told me to just call their 800 number. Why would I do that when they could just take care of me right there? They were not even busy. I just walked out, and the front door iPad guy followed me out of the store to continue to tell me that he was giving me good advice, etc.
Last time I’ll grace the doors of this place. Not worth the hassle.

I would recommend not doing business with AT&T at this store or anywhere for that matter. They will make promises to get you as a customer and once you get your first bill it will not be anything close to what you where promised. I was promised numerous rebates that I never received and a rate plan that is almost $ 50 under what my actual bill reflects. Do yourself a favor and steer clear!!!

Their employees are friendly, but this company is by far the most unreliable company I’ve ever dealt with. I’ve used AT&T for a few years and they constantly upset me. Besides having outages and technical issues numerous times a year, these guys have cancelled on me the morning of an appointment (after I had already taken off work to be there), they rarely follow through with what they say they’re going to do, they send replacement equipment later than they say it will get there, it takes forever to schedule a technician to come out, and they don’t compensate enough for the amount of headaches they cause. Honestly the worst company I’ve ever dealt with. The government could probably run a better cable company. I highly advise you to NOT go with AT&T. I’m dropping them… finally…today. Anything is better than these guys.

«mike» in this store is completely weird to be around. I went in to find a Note3 otter box for my boyfriend and ask questions about to upgrading to the iPhone 5S. I have the Next program so my iPhone 5C is already up. He had no interest at all about selling me the phone. «Oh they’re gonna be coming out with something better in about a year» I understand that, I do. And the Next program would probably end around the same time. But no he just stared at me like I’m wasting his time. So after I bought the case I continued to brows but got uncomfortable with him staring at me the whole time. So fed up with ATT. I appreciate not pushing the new phone down my throat. But you didn’t sell it to me at all. Just made me question why I’m even still with AT&T. L

Service? What service? We walk in to pick up a car charger for the iPhone. There’s a lady (Amanda) at the front door whose only job apparently is to sign you in to their waiting list to be helped. We tell her what we need. She tells us we will have to wait for someone to help us. At least she pointed us to where the chargers are. After a few minutes of no help, we decided to leave. Her response? «Ok.»
Not ok, AT&T. Not ok at all. We ended up at the store on Balcones.

Fast and very helpful, friendly staff. I had a small problem and they helped fix it in about 3 minutes.

My phone died a couple months back. I couldn’t access anything to transfer data to a SIM or off the phone. I walked into the store, got assistance that was quick and friendly. I didn’t even have to pay for them to transfer the data.

While my visit IN the store was helpful, the service I received from them over the phone was the worst I’ve ever encountered with any company.
I just moved to Austin a month ago and had to go through the set up of internet, cable, electricity, water… yada yada yada. The apartment I live in only allows one cable company to service that area. I called to hear some price points before deciding if I could afford it or not. After the sales-​guy said he’d waive THREE different fees, one of which was the installation fee, I agreed to the $ 100 a month cable/​internet plan. I double checked and asked «so my bill will only be $ 100 each month?» The reply was yes. This was on a Thursday, August 11^th. The sales-​guy said he’d call back the very next day to confirm a date of installation, which would either be Monday or Wednesday that upcoming week. No call. So before closing time on Friday, I called the store again and asked which day they were coming. I was told Monday between 9−11am. GREAT! That Sunday before, I checked my online account with them and my installation date was set for September 12^th! I called them on Monday morning questioning this. They said, oh no, they just have to put that online but I was still going to get service between 9−11am that very morning. 12:00 rolls around and I call back. «Uh…whoops, um I don’t know what happened but your order didn’t get processed.» My question is, if my order didn’t get processed, then why was it set up online for September 12^th? FINALLY I get my stuff installed at the end of the week… a few weeks later I received my first bill. $ 100? …try $ 167. That’s quite a jump… so instead of doing this over the phone, because that worked out so well last time, I drive TO the store to handle it in person. 5 sales associates later I finally find someone who can help me and I complain about how I was told that 3 different fees would be waived and that was the ONLY reason I chose that service package. After about an hour of confusion, they tell me they can’t credit my account with those fees I was promised would be waived. Bottom line, their communication was beyond the worst I’ve ever experienced. I was not offered a discount for them screwing up my installation date and I was not credited those fees that were supposed to be waived. Worst experience with a company ever. I would cancel and use another company in a heart beat if my apartment complex would allow it.

Disappointed I had to return and lose all my data on my Android phone but it wasn’t AT&T’s fault. Other than having to wait 20 minutes in a nearly empty store with 4x the employees than customers the overall experience was great.
They quickly analyzed it and started the swapping procedure fairly quickly. Much better experience than the other store where I bought it. the guy Adrian was training someone and did a great job teaching her without losing focus on me or the transaction.