AT&T

Had a great experience! Yes the building could use a face lift but lets face it that whole Allandale shopping center is a dump and will most likely be rebuilt like the rest of the city. The New manager Richard really helped us out and made our experience a positive one! I would shop here again thanks guys!

FRAUD, FRAUD, FRAUD:
We purchased a simple flip phone which promptly went bad. We took it to the store, which sent us to an AT&T service center. At the service center we learned that the «new» phone we thought we had bought wasn’t new at all, but was refurbished and had gone out of warranty years before. Furthermore we learned that not all AT&T stores are alike: the Burnet Road AT&T store is an independent reseller, not an AT&T-owned store, so there was nothing that AT&T proper would do for us.
We went back to the store and asked to speak to a manager. We were told that the manager was not on duty and staff were under strict instructions not to give his or her number to customers. So short of camping out on the doorstep, we were screwed.
I can’t say whether or not the staff of the AT&T reseller at 5700 Burnet are knowingly selling refurbished and warrantee-​less phones as new, because the problem could be further up the supply chain. Regardless, by giving customers no way to get a replacement or refund for fraudulent merchandise, they are benefitting from fraud.
Bottom line: if you must buy from AT&T, do so at an actual AT&T corporate store like the one at 5770 N. MoPac, not the reseller at 5700 Burnet.

I had a horrible experience at this att store like the others. I got scammed by Brandon also. A year ago, I just went to the store to pay my bill and Brandon just gave us Hotspot which he said it’s just free. We asked him numerous times if it’s under any contract or charge anything on. He answered ‘no’ so many times. We trusted him. A year later, I decided to move to tmobile and just realized that I was paying for that Hotspot for a year which cost more than 200 dollars and it was under 2 year contract. I had to pay 100 dollars to cancel that Hotspot service which i never used. I was really mad that customer service couldn’t do anything to us even though we got scammed by one salesman in this att store. I paid about 400dollars total. I was a customer in att for 9years since high school and this is what they took from me. He should stop scamming people.

I have NEVER been treated so incredibly rudely by someone for no reason, and by the MANAGER at that! I walked into this store and the manager, dark hair and tall with a mustache, I think his name is Brandon but I’m not sure (wouldn’t give his name of course), was sitting down playing on the computer. He didn’t bother to get up, but asked if he could help me and I said, «Why have your phones been busy all day long? I’ve been calling for hours.» He said «Our phones are down,» and I thought, that’s ironic! I then started to tell him about the location services and wifi not working on my iPhone 6 for the last two weeks, and he interrupted me in a rude voice and said, «You need to go to Apple to get your phone fixed.» I said, «Excuse me?» He said, «There’s nothing I can do for you.» I said, «I have already been to Apple and they told me to come to AT&T!» This time he raised his voice at me. «You need to go to APPLE to get your phone fixed, there’s nothing I can do for you!!!» I just stood there, flabbergasted at his rudeness, and said, «Let me put it another way. WHAT CAN you do for me??» He said, «Nothing. It’s not our job to fix your phone, it’s Apple’s job.» «Oh really??» I said, incredulous. «Then WHY do I pay AT&T over $ 100 a month for service if you refuse to help me solve issues with my phone??» And he just repeated himself, as if I’m too stupid to understand what he is saying, except in a ruder tone this time. I asked to speak to the manager, and he said he was the manager. Then I told him to get Apple on the phone and talk to them about it but he refused. I said, «The least you can do is get Apple on the phone and help resolve my issue since I came all the way out here for nothing.» So finally he dialed the number and handed me the phone. He wouldn’t even get me to a live representative, and I thought, how curious that his phones work all of the sudden if they’re down! So I said, «Are you not even going to take the time to get a live agent on the phone?» And he just said no. So I told him exactly what I thought of him (there may have been some colorful words in there) and left very upset. I ended up having to go through hell and back to get Apple to replace my 6, spending countless hours on the phone and making another trip to the Apple store. The moral of the story? AVOID THIS STORE AND THIS PERSON AT ALL COSTS. He is the WORST manager I have ever come across, and I used to work at Apple corporate, dealing with AT&T all the time. DON’T DO IT.

This store is beyond bad. When going in for help switching a SIM card employee casually accessed the pictures on my phone in front of me thinking I would not notice. This invasion of privacy is beneath contempt and when I called him out he simply giggled and handed phone back. Despicable.

I was also scammed by Brandon at this AT&T store at 5700 Burnet Rd in Austin. My story is almost identical to the one that happened to other Unilocal reviewer Meghan. With the tablet promotion that he pushed very very hard, he had me unwittingly sign a 2 year contract (even though he had just gone on about how great it was that I didn’t have to sign a contract with them in regards to my new phone), didn’t tell me about the initiation fee or the other taxes and fees. He also told me that I was signing for my new phone when in fact I was signing up for a 2 year contract. When I noticed the unexpected fees on my bill, it was 3 days past the «14 day buyers remorse period.» I could go on and on but I think Meghan covered it already. Unfortunately, I am a new customer and this is a franchise not a corporate store so I have been told during my many phone calls to AT&T that I am pretty much SOL. They say that the store itself can undo this for me. The store says otherwise. If anyone reading this had the same thing happen to them please get in touch.

After reading other reviews I didn’t have high expectations but I was pleasantly surprised. Christian helped me buy a new iPhone and understand the new pricing strategies AT&T was using. He gave me great advice about what to do with my old phone and which service to choose and even help me understand what the best option for Internet at my house was giving me an AT&T quote and explaining all the different services that were available for me. He was so friendly and I was so pleased with my experience. I will definitely go back to this AT&T store!

I had the most unprofessional and poor experience at the Burnet Road location in Austin. The Assistant Manager, named Brandon, scammed me into buying a tablet, complete with new data plan and phone number, after I asked multiple times if he was doing these things and he assured me he was not. He then had me sign for the new tablet, but told me the paper work was for the new iPhone I was purchasing. He was sweating profusely during the transaction, but I gave him the benefit of the doubt and assumed he had a medical problem.
I had to visit the store 3 times, and was told by fellow workers someone comes in once a week as a victim of a similar scam by Brandon. He told me multiple times he was putting customer services notes in my file, this was also a lie.
Upon contacting AT&T we had a conference call with him, he denied everything, and when I told him his employees said he scams many, he became belligerent and said he was going to «get them». Fantastic managing skills at work here.
Luckily, AT&T realized se have been customers on a 7-​person family plan for over 12 years, apologized profusely for my treatment at this store, and took back the tablet and plan at their own cost. They were also looking into misconduct by Brandon at this store.
LONG STORY SHORT: DO NOT GO HERE.

This store is stark. There are walls of colorful displays advertising all the different phones and tablets sold by AT&T yet absolutely nowhere for customers to sit. And when there are at most two employees helping people at a time, waiting without a place to sit is unbearable.
If you need to get a new SIM card, then do not even bother coming to this or any other AT&T retail store because they do not have them. Only an AT&T Company store carries new SIM cards. There is one nearby on MoPac just north of 2222.
Of course, when I called prior to coming over, the employee on the phone failed to tell me that. So after waiting 15 minutes while an employee helped an incredibly technology-​inept customer as another employee just sat around on their phone, I was told they had no SIM cards. Thanks guys!

I went in for a charger the other morning and was greeted very nicely and the lady sales associate even walked me to the door after my purchase. Small store but I’ll have that customer experience all day long.

This was honestly one of the worst customer service experiences I have ever had.
My husband and I went in to get a new phone blah blah and some a young guy named Christian sold us our phone. He put in the computer the wrong thing which was of course more expensive even though he told us he fixed it it continued to show up on our AT&T app as the wrong thing all weekend. In addition, he told us the phone would be coming «overnight» on Monday but it didn’t come until Tuesday. Not a big deal just lied. He was also very wishy washy over details. He is a cell phone sales rep — it is what it is.
I went in to pick up my phone Tuesday and get it activated which you would think AT&T service reps would be competent at doing. I spent 30 minutes for her Kristin or Christina or whatever to get it activated and after a while she said «I guess everyone is trying to activate their phone right now». While I was waiting three others –THREE –customers came in for different reasons and couldn’t get proper service so they were visibly pissed. When one of them left the manager — a douche bag hot tempered prick (the manager) — started talking crap behind his back saying things like, «well good bring his wife back in here, it’s not our problem» and «he is WAY over the 14 day period not our problem». REALLY??? DIDN’T ANYONE EVER TELL YOU THE CUSTOMER IS ALWAYS RIGHT? What an idiot. No wonder he is manager of a shitty AT&T store and not something more.
After I got fed up and left to activate my new phone myself. I called to customer service line — which was very easy to do KRISTIN or CHRISTINE or whatever her name was — the phone lady told me that whatever KRISSY (sarcasm) did at the store ruined my SIM card and I was going to have to get another one. That meant go back to the store (shit) or wait for the new one to come overnight. I decided to do the overnight but was going to go by the store one more time to see if this clown show could get their acts together.
I walk in and Kristin/​Christine/​Krissy/​whatever — spent another ¹⁵⁄₂₀ minutes trying to figure out activating my phone. She came back to tell me that I need a new SIM card (not shit I just told you that) and that they didn’t have any in the store.
I stormed out saying this is the worst store ever (which it really is) — and headed to the Balcones and 2222 store which was God Sent. They were wonderful. GO THERE. Got my SIM card and high tailed it out of AT&T land as fast as I could.
1. I will NEVER EVER EVER (Taylor Swift anyone?) Go back to the shitty ass Burnet location AT&T store.
2. You should NEVER EVER EVER go there.
3. It should be shut down ASAP and AT&T should be highly embarrassed of those ass clowns there and that location. Some monkeys would be better at running it.
4. Send the manager dude to some etiquette classes. Or some education about sales/​customer service/​etc. He BLOWS.
I really hope that Grizzly Bear wife of the one customer came back and ripped them all to pieces. Mainly that scum bag manager.

It’s not gonna be a good review when you have to open up another tab with
entries for «crook,» just in case you run out mid-​tirade. AT&T should sue this place for using their name, and should make sure their business signs stop ending up at yard sales where just any old unscrupulous scoundrel can buy one and stick it on a building. Asked for a 2 GB plan, got signed up for 10 without my consent. Went in a couple days later to confront them, and got apathetic dodges, a hard sell to stay at 10, and finally a promise it was being changed right then and there, and that the larger plan wouldn’t show up on my bill. Guess what just showed up on my bill, and on my online plan, and can’t be changed for some reason until my new phone shows up in a month?
Eff you, 5700 Burnet store.

The store is barren. There is no place at all for customers to sit. Given the long waits since the Iphone release, this is a major issue. That said, the service is excellent. Over the phone, ATT customer service set up my Iphone incorrectly. I went to this store and let them call customer service on my behalf to fix it, while I played games. An hour later, mostly spent on hold, it was fixed.

The biggest crooks I have ever dealt with. They offered me a free tablet with my phone. We asked numerous times if it would cost us anything on our bill and they said no. Sure enough we some how were paying close to 20 dollars a month for the tablet. We did not find out about till our first bill, which was after the «buyers remorse» deadline. We got at&t to agree to cancel our line, once we took the tablet back. They refused to to take the tablet back. With just a shrug of their shoulders, and basically said tough sh*t.

No. This is a franchise store. This is not a corporate AT&T store. All they care about is changing your plan to sign you up so they can get residual income.
I ordered the new iPhone six requesting to keep my current plan and they changed my entire plan from two gigs to 10 gigs data, they cut off my voicemail and lost a lot of information on my phone.
When I went back to request that they corrected the errors, they did not even look up my account they just told me they didn’t do it and they weren’t responsible. They had no idea what had happened or any of my information they just immediately told me they weren’t going to be able to help me.
It looks sketchy from the outside and it is definitely sketchy on the inside.

ATT store service is usually hit or miss. I actually left the Balcones store in Austin because the woman checking people in «didn’t see me» and checked in 4 people ahead of me, so I found the next closest location on Unilocal,so glad I did. I wanted to upgrade my iPhone from 4S to 5S and Richard, the rep who assisted me, made it super easy and actually lowered my monthly bill by almost half, plus I left the store with a new phone that had all of my old phone’s data on it. He also called to follow up to make sure all was working well and gave me a tip about connecting to home wi-​fi. I know this store has some bad reviews for other staff, but Richard (and I think he’s fairly new) is great at customer service and I will skip the Balcones ATT store for this one next time!

Awful! The girl Kristin blondey likes to give dirty looks and not greet people she completely does NOT KNOW customer service. They laugh and good off with the other three men one named ryan. They suck at figuring out problems with there customers. We have had problems with them for a week over a stupid claim and they still have not figured it out and tell us what to do. Continually we come back trying to figure something out and they just say we’ll ma’am idk. Like what kind of employees are y’all?

The girl, Litzie, acted like she helping me was a major inconvenience! The other girls just stood around and talked, didn’t even say hi when I walked in… terrible service