Apartment Experts

My son was looking for an apartment and we were having difficulty finding a place that would accept him with very little credit and no rental history. We were referred to Paul by a leasing agent at another community and he was a life savior! He found my son a nice place, within his budget, and made sure the entire process was taken care of from start to finish. I was very impressed by his professionalism and the way he cared about finding a good home for a complete stranger. I would highly recommend him to anyone looking for an apartment!

I have gone to Paul for three of my moves and I will continue to any time I need it! He is professional, really listened to what I was looking for, location, price, amenities, and the only reason I move is because the property increases rent and I don’t like rent increases! Otherwise, he is awesome, knowledgable, and friendly! If you are searching and need the load taken off, Paul will do all the work and you will be satisfied with his help! Funny guy

I went here a year ago to look for an apartment. I worked with Paul, and he was friendly enough. However, he wasn’t cognizant to my price range and kept trying to make me move way more north than I wanted to. I understand that he can’t work miracles and I was looking a little late in the game, so I don’t quite hold that against him. We reached a compromise on locations and that’s where things kind of went downhill. First, when we were in the parking lot of the complex where I was signing my lease, he kind of lost his professional demeanor because he believed the guy parked next to his car had hit it with his car door. It was incredibly uncomfortable when he started to yell at the other person and accuse them of hitting his car…
The second thing is that I ended up signing a lease somewhere incredibly gross/​rundown. Upon moving in, I discovered the place was totally bug infested despite management’s claim that the place had been treated twice. Again, not Paul’s fault even though he highly recommended the place to me. But when the place I had signed with cancelled my lease, I texted and left a voicemail for Paul begging him to help me find a new place. I never received a response. It’s pretty disappointing and the lack of response is why I wouldn’t work with this particular location again. I ended up finding a new apartment on my own.

Worst apartment locating service ever. Our locator Farah gave use terrible suggestions that were all either too expensive, too old, too inconveniently located or wouldn’t have a pool or layout we liked, basically each apartment had a major flaw. We knew we couldn’t be too picky because we didn’t have a huge budget and my roommate has bad credit. She convinced us that we couldn’t find our «perfect apartment» and that we’d have to raise our budget if we expected to get anything close to what we wanted. We figured that she must know more about apartments than we do, afterall they call themselves «experts», so we settled on an apartment that was over budget and good but not that great. We all went to the apartment office and Farah hovered over us while we filled out the applications making sure we mentioned her, it’s like geez lady we’re not going to not mention you… We get a call a few days later and we didn’t get the apartment because my roommate’s credit wasn’t good enough. We told Farah that one of our biggest concerns was the credit issue bug she assured us that we would be fine. After having an overall disappointing experience with the service and losing money on application fees my roommate and I decided to try one off the many other apartment locators around town. Farah texted me a few days later saying that she heard we got rejected and asked if we’d like to come to her office the next week to try again. I told her no thanks and that we decided to try something else. She texted back and was kinda rude and condescending. My roommate and I used Bryan Thym from Austin City Realty and he was way more professional and able to find our «perfect apartment» (actually it’s way better than what we had even hoped for) and within our budget. I just wish I had gone to him first and not wasted my time with these apartment non-​experts

Apartment Experts was recommended to me by a friend who had moved to Austin about 5 years ago and used them several times when moving. I called them up about a month before my move and was originally placed with Veronica who was very helpful and friendly recommending that I check out the Austin Chamber of Commerce website for a free welcome pack to help in deciding what areas to consider. When I next tried to contact her, I couldn’t get through on her number, I was told she was part time but Shirley offered to take over. This was definitely a stroke of good luck, as Shirley let me know she has 18 years of real estate experience. We discussed price range, location, desired size and amenities and she lined up a few apartments via email for me to see complete with floor plans, price ranges (based on market demand, rates change daily!) and photos. I picked my favorites, emphasized my desire to be further north due to my significant other’s job location and she found more. We lined up several places and she scheduled an entire day after I planned to arrive to drive me around and see all the options. She even sent me an email confirming our appointment. We ended up pushing the date back one day due to car trouble she ran in to that morning but I didn’t mind at all, I appreciated an extra day of post-​moving rest. My boyfriend and I arrived at the office and Shirley went over the options we discussed plus some new ones. We saw the first two apartments, which were both very nice but I mentioned I recently gained interest in going even a little further north to the Domain and Arboretum areas. We stopped back at the office, she did some quick research and made a few calls and lined another 3 places up. Prices were much better and we saw several great options. She even took us back to one of the locations after I thought to ask about the pricing on a 2-​bedroom as opposed to the 1 bedroom plus office we saw the first time. We ended up applying and signing the lease that day. We got everything we wanted for a very good price.
Bullet Points:
–Very Friendly, Professional Service, Free of charge
–Took an ENTIRE DAY out of her schedule to DRIVE US AROUND in HER CAR to several Apartment locations, even took us to one location twice to see another unit
–Made sure to consider our needs and gave her professional opinion regarding each option which helped us make the best choice
–Shirley is just a fantastic, helpful person in general, sharing everything from traffic advice and directions to great spots to eat and the best Happy Hours in the area. She even gave me tips on working in the real estate industry as I expressed interest in considering that career path
I would absolutely recommend Apartment Experts and Shirley in particular for your next Apartment or Housing search. When we are ready to buy a house in the near-​ish future, I know who I’ll be calling!

Thank you, Bobbi, for making my move a little less hectic and a lot more targeted. You helped me list my priorities, and you kept me focused. When I had only five hours to apply, you gave me the assistance I needed to get a last-​minute move done. I don’t know how I would have accomplished what I did so fast without you.
Thank you again, from a very satisfied client.

This review is way overdue but just as heartfelt as the first moment I came in contact with Apartment Experts Last May 2014. My experience was amazing. Great communication with Bobbi is what got me here safely in Austin and she found me a perfect place in perfect timing. We worked together on the phone back in forth months earlier until drove from NY to Austin. Bobbie is patient friendly and truly a delightful woman. Coming from NY that was a breath of fresh air. I will be consulting her soon searching for a new place the apartment she got me into was so amazing. I met the best people and its like a community and now we are taking a step in moving in together so we will be requesting help from Bobbie. She keeps it real and wants to find what YOU want and the best fit for you and she know her way around that’s for sure she won’t just take you to one place she works hard. THANKS TALK TO YOU SOON
Ally Alexandria​ (Alexandria White)

I am extremely pleased with the results and success Bobbi Wysong has produced each and every time I’ve needed locating assistance. I personally have used her as a realtor to find apartments in North Austin twice. She was not only able to match each and every need of mine, but I was able to sign a lease the very first day we went to view apartments she located. I referred three people in the last year alone, and Ms. Wysong came through time and again! She truly works magic. 10 stars for my favorite Austin realtor — Bobbi Wysong. THANK YOU!

Tissa is the best apartment locators ever. She listens to exactly what your looking for and makes it happen. Go here and ask for tissa!!! She’s the best

This was my first foray into the world of apartment locating/​living. My shy nature and inexperience necessitated the need for some help.
I contacted Apartment Experts via email and was assigned Nick as my agent.
We spoke on the phone and agreed to a meeting date and time. I showed up on time but apparently Nick forgot about our appointment. No biggie. He was there and we talked some more about my needs.
He narrowed the field to three places that seemed to fit the bill for me. I was expecting him to make appointments and take me to those places. This was not the case. He sent me to the first place and I got there shortly before 5:30. After talking to the apartment leasing agent, I asked to see an example but was declined because it was after 5:30!
THIS WAS THE EXACT REASON I WANTED TO USE AN EXPERT: I DIDN’T WANT TO FIND MYSELF GOING INTO AN UNKNOWN SITUATION WITHOUT ALL OF THE RELEVANT INFORMATION. Had I know apartments quit showing units at 5:30pm I would have saved myself some hassle and a trip in the opposite direction of home…
I was very upset and texted Nick. He said, not to worry, we would hit that place up the next day along with the other two places – IF, Nick told me, «IF I showed up early enough.» So, I left work early and arrived on time. Nick was not there, so I waited. He texted me a few minutes later to tell me that he was running late and that I should go back to the place I visited yesterday and meet him there. Off I go, I beat Nick there by 15 minutes. We see the apartment.
I then follow him to the other two places that he had in mind for me.
I didn’t like any of them.
He suggested one more place and sent me on my own to view that place. I loved it but they didn’t have anything in my price range for my date range. This added to my frustration with the process as it seemed like no one was listening to me.
I was shown «apartment A» and said, «yes, I’ll take it!!» and was then told that it wasn’t exactly available for the price I was quoted. UGH! By this time I’ve decided that I really hate apartment shopping. It seemed to be a lesson in futility.
I wondered if I was seeking the impossible and if I was – why didn’t someone (Nick, maybe?) politely tell me so?
I went out searching on my own after that. While waiting for a leasing office to open, I dropped by a Home Depot to look at washers and dryers. The floor salesman told me about a place that was not on my radar. I went there, loved it and signed a lease. So simple!
The appliance salesman at Home Depot should have got my commission!
Nick texts a few days later (a full week after our last contact) to tell me about some new options. I told him I already signed a lease on my own.
Nick did provide me with some helpful tools such as asking about discounts, so he was helpful.
I never seemed to be a priority to him and was even less of a priority when I didn’t lease one of the first three places we saw.
It was a frustrating experience for me, but I did find the perfect apartment thanks in part to some of the questions I learned to ask through my experience with Nick

I contacted them via e-​mail and I was assigned an agent by the name of Brandi. She was very accommodating to my hectic schedule but unfortunately she wasn’t able to keep our appointment since her previous one extended longer than she had anticipated. I was surprised to hear that she called the office and told me personally over the phone that she couldn’t make it and she apologized and she assured me that someone there would be able to help me.
She was not wrong.
The agent who then assisted me was Nick and he totally put my apartment search into perspective for me and let me know what to expect. He made several calls and inquiries for me and we even drove to a place that ended up being a horrible experience (not his fault, though; we were misinformed when we called and the leasing office was less than professional).
So, why do I give them five stars even though we couldn’t find an apartment and the one we drove to didn’t pan out? Because he did this for FREE. I mean, yes, they don’t charge you for the service, they charge the apartment complex, but in my situation (three-​month lease) they don’t typically get paid any commission for it. So, he spent HOURS helping me and driving around for FREE.
It doesn’t get any better than that! I need to put my apartment search on hold for the next few days but when I resume it, guess who’s gonna be on my good list? Yup! Nick, Brandi and everyone at Apartment Experts!

I was very pleased to meet Lori Roos. She was a person to listen to what I wanted. Other locators seems to try to talk me out of my preferable neighborhood like it was a challenge. Not Lori, she had a great list that we narrowed down. She informed me of her years of experience and was extremely likable. After we made an appointment to meet she promptly emailed me the map of her office. I quickly found a place to move with her. I would highly recommend the office people were very nice and it was clean and easily accessible.
During paper signing I was given phone numbers and resources and felt very taken care of. in a time when looking can be stressful, Lori made things smooth as possible!

I recently moved from NYC to Austin for a new job. As I was still in the north when my apartment search began, my (future) company set me up with Steve Weeden from Apartment Experts.
Steve was/​is a gem! I had very little time to go apartment to apartment to look at layouts and amenities during a short visit to Austin before my big move and he accommodated me perfectly. I hadn’t decided upon a budget, but he showed me apartments that ranged in every price point.
Once I nailed down my budget, I called him and he got to looking. With a list of my wants and needs, location of my new office and the type of lifestyle I wanted, Steve was able to find me a few apartments that fit. He emailed me over descriptions and floor plans and from my computer, in another time zone, I picked an apartment and worked with him and the leasing office to have it all set up when I arrived.
I was a little worried because I hadn’t ever seen the place I just put money toward, but when I walked in for the first time I knew Steve nailed it! Location, amenities, size, parking, etc… everything was just as we had discussed and agreed. I couldn’t be happier with my apartment and the help Steve offered me. He even followed up a week later to make sure I was still happy.
Thank you, Steve, for making my transition from NYC to Austin a great one!

I started researching my prospective move a couple of months ago. (Nyc to austin) Around that time I found Bobbi at apartment experts. She was super helpful at helping me find what I was looking for with the amenities I wanted at the price range I could play with. This weekend we had the pleasure of viewing apartments with Bobbi and she seemed to know exactly what we wanted! She basically toured all of austin with us while we searched for the perfect residence– and her company was so welcoming! We had the best most productive apartment search today with Bobbi and look forward to going ahead with what could have been a stressful but now is a stress free move!

Short version: if you’re needing an apartment quick, Nick is your man.
Long version:
I’ve worked with apartment finders in the past and they are merely middle-​men: facilitators who get you where you need to go and do it in reasonable time. Nick did a great job because he was really involved in the process. He asked questions, he pointed stuff out, he didn’t just stand there wondering when I was going to make up my mind. He also didn’t make me feel like he was working for the apartments at any point. There was no shrug or eye-​roll if something was really wrong.
Suggestions:
* Go slow, talk slow, and write stuff down. Drink tea instead of coffee. Nick goes fast and he’ll pull you into his orbit so make sure you sleep on whatever apartments you come down to.
* Get clear up front what you need and what you don’t need. Nick asks a lot of extra questions for his and future clients’ knowledge that aren’t relevant and apartment people will try to make everything sound fantastic (tile on walls? «it’s a back-​splash!»).
Pros:
* Generally a nice guy, got along with everyone, etc. I don’t think you’d survive in this line of work long without that so it’s sort of assumed.
* In addition to his knowledge, Nick gives his opinion. For me, the specifics are irrelevant compared to getting some idea of what really works. It’s like buying a car with a salesman who actually cares that you get a good car. Which is awesome.
* Blew several hours of his time walking around places, talking to people, etc. At no point did I feel like I was inconveniencing him or keeping him from another sale. This isn’t right? Keep moving.
Cons:
* Speed. This guy moves really fast and talks fast. At some point I felt like I was being pulled into a deal before I was ready. Again, this isn’t a bad approach because I needed something quick, hence the suggestions above.
* Nick works in parallel: because he’s building an internal understanding of every apartment he goes to, he asks a lot of questions that didn’t have to do with what I was specifically looking for. This is partly good because, as noted above, he’s engaged in the process but at some stages it just made me feel overwhelmed.

I had a great experience working with Ali. I am new to the Austin area and Ali made transition smooth by finding a great home for me. Thanks Ali.

During a hot rental market in the late Spring of 2012, I walked in on a Saturday morning around 9:30ish and Farah was available to help me. She asked for my price range and rough area, did some computer searches, called around for availability, and drove me to a list of three potential apartments. We only made it to one because I liked the apartment complex and signed a lease there. (I still like the apartment complex Lincoln Oaks. If my rent wasn’t going up 13% in a year, I’d still renew.)
In her car, we made small talk and I liked Farah as a person as well. I would use Farah again for apartment-​hunting in the 98%-rental-occupancy city of Austin.

Had Tim and he spent a lot of time doing what he could for me. Well see how it pans out and he was very knowledgeable.
Tim took all my information down and did a very good job. I would recommend this place to friends.

Guess who I received a call from today to check up on me? Ali!
My move isn’t until next week however, I must give Ali kuddos for going above and beyond her duties of customer service to check up on me.
This is a prime example of how GOOD (if not excellent) customer service should be. (kinda like back in the old days). People actually checked up on you after they provided a service.
Thanks again Ali! (I hope you are reading this)
Kat

My wife and I are relocating to Austin because I took a job there. To say the market it tight in an understatement; people are moving to Austin in droves. We had a general area in mind, but couldn’t find what was available because openings change so quickly.
After reading some reviews here and on Google, we decided to contact Apartment Experts. We gave Shirley the particulars of what we were looking for and she found us several options — one of which was perfect for us.
If you’re looking for a rental home in Austin, give these folks a call and ask for Shirley.