Amigos Tree Service

I was referred to Antonio and Amigos Tree Service through a friend of mine. My first contact via a phone call was pleasant and we set a date for him to come by to give me an estimate. Even though he showed up a day later than promised, he appeared very knowledgeable about what we were asking and also recommended other areas that needed to be trimmed which was appreciated. Then we settled on a price and date. He showed up early and cut our trees as requested. This encounter was satisfactory. However, the next encounter would change my mind forever about using this company again or ever recommending them to my friends. Read on …
Since Antonio did a good job at my house I was happy to refer him to a good friend of mine. They got together and settled on a price and date. He promised he would be there on a Wednesday, but never did. My friend had to contact him to see if his plans had changed. He told her they would come on Thursday. Thursday came and passed — no Amigos. So my friend contacted him again. This time he said he would be there on Friday. While they showed up on Friday around noon and cut her trees, they failed to bring the appropriate equipment to allow them to cut her tall bushes in the backyard. Now, I know everyone can make mistakes and forget something, but how they followup on their mistake is very telling. Since they completed 75% of the job, my friend paid them and was told they would come back to finish the entire job. However, one week passed, then two weeks with nothing more than a text stating that we will be back. When?
I tried to text Antonio myself asking when he would show up since it had already been over two weeks. He stated that he would do his best to be there on Saturday. Saturday came — but no Amigo’s again. I then sent him a text saying that I was disappointed that he has not taken care of my friend in the same fashion he took care of me. He then tried to say that he had not even collected any money from her. Wrong. I sent him a picture of the check and when he cashed it. Then he said that cutting the bushes was not even part of the job. Wrong again. I sent him the date, time and a picture of the email showing what needed to be done and the price he agreed to.
At this point, I cannot say I trust him anymore. Sad, since he did a good job the first time. Again, everyone can make mistakes. But a good business person would own up to their mistake, follow through on their promises and complete the job. He did none of these.
Just be aware that if you do decided to use Amigo’s, make sure you have a very flexible schedule and DO NOT PAY HIM until the entire job is completed.