American Cleaners

Just DON’T do it. It’s a very rare occasion to drop off dry cleaning and to have it returned 10 times worse then the state it was originally in. That’s what just happened to me. They were cleaning a pair of vintage high waist silk pants with a tiny (coin size) stain on the front. When I just got home and opened the bag the stripes on the pants have bled everywhere (even onto the back of the pants) and the front looks like it was burned by an iron. I’m confused as to how this could even be GIVEN back to me this condition, is there no one who checks the garments before they are returned to paying customers? I called and was told to bring them back and talk to management, I’d rather talk to their QC department, oh wait they don’t have one. Go somewhere else. ANY wear else.

I will never come back here again. Mediocre customer service at best. I took in three suit shirts and when I went in to pick them up after a week I was told that one of them was still being cleaned and wouldn’t be ready until the next day? When I went in to get that she then informed me that it was lost and they were still looking for it. After two more days (almost two weeks total now) they finally found my shirt. Don’t waste your time or money here.

On my first visit to American Cleaners on south Lamar, I returned two days later to pick up my suit. Upon arriving I was told by the very polite cashier that my suit pants had rips in them. We turned the pants over, and sure enough there were easily seven to eight ripped holes in the pants that had not been there when I had dropped them off. Further, the pattern of the rips indicate (in my humble opinion) that they snagged on some sort of machinery.
The cashier even told me that she remembered me and she hadn’t noticed any tears/​rips when I dropped them off. Considering that I had worn the suit just the week before, I know that the damages weren’t there when I dropped them off with American Cleaners.
Anyhow, she informed me that Kevin (the manager) would need to contact me. She gave me his number and told me he would call me tomorrow.
Upon arriving home I realized that I had never thought to look them up on Unilocal.How I wish I had. After looking everything over I decided that the headache really wasn’t worth it. The last thing I need to do is play phone tag with someone who has treated others so rudely and refused compensation in the past.
Thus, I decided to treat this as a lesson learned, and dropped back by to pick up the pants. My suspicions were confirmed when the cashier asked «Are you sure? He will probably give you store credit.» I informed her that while I appreciated her politeness that my first experience with them as cleaners was negative and that there was no way I would drop off other clothing there based upon my initial experience.
So I have a new blazer now since the pants can’t be replaced (they’re patterned). Sucks, but lesson learned: read these reviews and be aware that they have a history of ruining clothing. Had I paid attention to that, my blazer would still be a suit. I can’t speak on any experience with Kevin the manager, since the other reviews here led me to believe that his response would be unsatisfactory and then those suspicions were (pretty much) confirmed by the very polite cashier.
Final verdict: there’s a reason this place (as of Dec. 3, 2015) has a two star average. Just be wary before choosing this place as your dry cleaning establishment.

Horrendous customer service! Overpriced.
I had been using this dryer cleaner for about 5 months when I inquired about alternations. I took a couple dresses in for minor hem repairs. After one wear, the stiches on my newly repaired dress popped right out! When I took it back, they said there was nothing they could do! They accused me of lying and said I never brought the dress in!!! Infuriating!
I’ve spent hundreds of dollars on drying cleaning with this location and it’s disappointing they won’t take responsibility for their mistakes.

I really like these guys! Great service, reasonable price and very conscientious on care for clothing

Lynn, the daytime person in the Lamar store, is the rudest, most obnoxious and unprofessional person I have ever met. She is always grumpy, never smiles, has no retail skills whatsoever and should not be in a customer service job at all! Instead, she should be behind the scenes ironing and washing the cloths. It’s really sad the owner or Kevin (Manager) hired a person like this who has no education, no experience, no training or no sense of how to treat customers. BBB here I come.

Why, oh why didn’t I check Unilocal first?
There are a lot of bad reviews so I’ll say my piece quickly and chalk it up as a life lesson.
Took two sets of neutral cotton drapes in for cleaning. Three of the panels came back neutral. The fourth came back white as snow. $ 100 for this service.
I take them back. The lady at the counter tells me she needs to send them to the manager to evaluate next steps. He will call me. Of course he does not. When Kevin does call he says «this can happen. This is why we have you sign a waiver.» So to recap I reply, «So the waiver says your drapes may come back bleached out» to which he responds yes, or torn, shredded, anything. I said, so the bottom line is you signed a waiver. Tough luck and thanks for the $ 50. He says yep.
Life lesson: Check Unilocal and don’t sign waivers.

Stay away from American Cleaners unless you want clothing ruined. The people working at the counter are pleasant but they are unable to resolve issues other than send clothing back to be re-​done. The source cleaning can not even follow directions of NOT starching shirts. The final straw was when we sent a dark blue shirt, that was worn once, and it came back the first time with more wrinkles, creases and dirt than when it went in. Sent back for a second time and came back with black on the collar like they had put dye on it. Again, back for third time and returned as a disaster like it was worn out. Worn once and never to be worn again. I was given the number for Kevin, the manager, but he did not answer his phone. Finally left a voice mail about a week ago and still no response. We have given up on American Cleaners making right this issue! Austin is the worse city I have ever lived to find a decent cleaners with this being the worse experience ever.

American Cleaners always does a really nice job with my clothes and I like the people who work there. They are also reasonably priced. But on two occasions, I went to pick up my clothes on the day they were supposed to be ready. Both times some of my items were not ready and I had to come back a different day. I wish they would make their pick-​up date assignment methods better.

I have given them second chances, and they always disappoint.
1. They don’t have a posted price list, and they don’t itemize what you are being charged for on the receipt. I had 3 items cleaned: a jacket, a skirt, and a sweater, and was charged $ 22. I think they just pulled the number out of thin air.
2. When I say I had the items cleaned, I mean I wanted them to clean them. There was still a crusty food stain on the sleeve of the jacket when I picked it up. And it wasn’t a difficult stain to remove; I ended up just brushing it off with an old toothbrush. Also, my sweater did not smell as though it had been cleaned. It was as if I paid them $ 22 to put my clothes on a hanger and a plastic bag.
3. They never have my clothes done when they say they will be done. If it’s going to take 3 days, that’s fine as long as you tell me that up front.
4. They lost my skirt for a week and didn’t seem worried about it. They just kept telling me to try again tomorrow.
I will never return to this business.

Warning– do not trust this business with your clothing!
American Cleaners has an ever revolving staff of customer service skill lacking individuals, and the manager and owner themselves are equally unreliable, unsympathetic, and uncommunicative.
They lost my husband’s new, favorite $ 100 dress shirt, and after giving us the runaround for over 5 weeks, I finally have a verbal promise to send me a check for $ 20. «Sorry, that’s our policy. We only give you 10x the value of the cleaning service you paid for, regardless of the value of the garment». Still holding my breath to see if I actually get the check…

This place is terrible. I dropped off my clothes yesterday morning at 8am and was told they would be ready by 5pm. They where not ready by 5pm. When I pointed out that I had dropped them off on time she said just acted like I was being rude for wanting same day service.
Today when I went back at 5pm my clothes were still not there. I had to wait another 30 minutes for the clothes to arrive. And the part that really really really made me angry was when I told the woman working there that the least she could do when my order was late was be polite she called me a b*tch. Really?
I’m never ever every going back to this place.

I did the courtesy of notifying the management of the multiple issues (damaged items, never called when items were ready for pick up, clothes uncleaned and charges for services not rendered) prior to writing this review. Unfortunately they don’t seem to care about customer service or neighborhood relations.
I dropped off two dresses and two suit coats (nice items as I work in a professional office). All four items were returned in plastic with the tags as if they had been cleaned. Luckily I checked everything before driving away because nothing had been cleaned, and one of the jackets had a weird, white filmy stain all over the back of it. It was like they dipped it in something and quickly pulled it out and left it to dry. It was gross. The dresses and other coat hadn’t been cleaned at all but were bagged and I was charged. The woman at the counter quickly ran my card before handing me my items which is obviously the game here. As soon as I questioned my items being just as dirty as when I dropped them off, she just said, «Call the manager.» Um, business card? Phone number, name… a little help?
Bottom line, after two months, they’ve offered me $ 6.00 and a big run around. This place has lousy service and doesn’t actually clean your clothes! Don’t go here.

Note to Boss: Don’t call the girl working the front desk and talk for 15 minutes while she has a line of people waiting. It’s rude.

that guy just walked up after I locked the door. damn, that’s a good sized pile of clothes…
I know the jackass manager would make me open the door, but no way am I staying late. Its 7:01 and the sign says 7pm close.
I bet if I just ignore him he’ll never come back. better yet, I’ll just wave him off like he’s a homeless dude. he does have dirty clothes.

So my wool pea coat was vomited on at a bar. Special. I took it to American Cleaners assuming they could get the rank smell out. I got my coat back and it still smelled, although not as bad as when I first took it in. After googling how to get the smell out of wool and trying all kinds of home remedies, I took my coat back to American Cleaners and told them to do whatever they could to get the smell out, even if they ruined it. I came back for it 2 days later and the smell was gone. Not sure what they did to it but I am happy to have my coat back to normal :)

I am writing my first Unilocal review ever to tell you to STAY THE HELL AWAY from these guys. Their trademark is a smell of gross, stagnant sweat permeating all your clothes. And they ruined my pants — ripped the fastener right off. I’m ashamed that they have been able to use my money to pay their bills and continue to terrorize the South Lamar area. You’d be better off throwing your clothes in the dishwasher.

FIND ANOTHER CLEANERS!
If you want your items ruined and then to be treated like crap when you complain by all means go to American Cleaners. They ruined a virtually new very expensive item and then refused to take any responsibility whatsoever as a base position. The manager was rude and disrespectful, attempting to put the blame on me. Worst customer service I have ever encountered anywhere. Read the other complaints on Unilocal,Yellow Pages, and elsewhere. It’s a big club of dissatisfied customers.

Don’t go here! They will ruin and stain your clothes and then claim that you brought them in that way.
I am SO pissed that this place ruined my very favorite dress. They offered me 1 free shirt dryclean. Like that makes up for ruining a $ 150 dress… a-​holes.

Like these guys for a lot of reasons. First, the lady who works in the morning lets me run a tab. So I don’t have to pay a couple of bucks each time I’m there; rather, I pay $ 25 or so every month or so.
Second, they give discounts to those of us in the service industry.
Third, they give me free shirts that other people have abandoned. I just have to pay their cleaning tab.
The only bad thing I can say is that the cost to have my work shirts laundered and starched just went from $ 1.30 to $ 1.80 each. So I may be doing more of my cleaning at home.
Still, great place. Don’t confuse it with the OTHER cleaners (the one with the yellow awning) that stands right behind it.