All Points Surveying

Called this company because their number was on my property survey. First phone call they asked me to send an email with specifics of the service needed. I wanted to locate property stakes on two corners to install a fence. Did not hear anything for a week. Called again and a lady said she scheduled the appointments but had been on vacation. Scheduled for the following week. They did not show up. Called again to reschedule. They did not show up. Called again and they said they needed to reschedule. I did not receive a single return phone call from them. Third time I asked them to cancel and asked to speak to the owner, who was not in, asked to have him call me. Have not received a return call yet.

I’ve used All Points Survey twice in the past 12 months. The first time they missed their promised completion date so the closing of the house had to be extended. Not good!!! Since their prices are competitive, I decided to try them again on another property. Even good companies make mistakes and maybe that was an isolated incident.
This time they had over a month’s notice to complete a topo and a tree locate survey. The site was vacant. They missed their deadline again despite the huge lead time so I had to extend the closing again. I extended for another week and they only got the survey in at the very last minute. Although annoying, this was nothing. The serious damage was yet to come.
Once the property was mine, I forwarded the survey to my designer to begin the design process on a duplex. All Points survey showed zero protected trees on the site. Fast forward 3 months, the design is done and I am about to submit to the city for permits and the City Arborist emails me to say there is at least one protected tree on my site so I better speak to my surveyor. I immediately brought it to Red’s attention and she emailed me back a REVISED survey a couple of days later with a 23″ protected tree with a critical root zone that extended well into my building footprint.
Since the duplex must now be totally redesigned pretty much from scratch, I asked Red quite politely (given the gravity of the situation) for the details on their errors and omissions insurance since their mistake was going to cost me close to $ 10,000 in design and engineering fees AND 3 months of my life. I have yet to receive a return phone call.
Avoid this company.

I used All Points for a survey on a house I am remodeling. I needed to schedule within a two day window and of all of the surveying companies I called said they could not even schedule for less than 5 days out.
All Points was the ONLY one who was willing to accommodate me. Red fit me in the schedule and I got everything I needed to give to my architect for city for permits.
The guys who did the survey were polite, professional and on time. I highly recommend All Points Surveying to anyone looking for great customer service!