A’GACI

As stated in previews reviews, costumer service is horrible. I went to exchange some sandals because I tried them on in my size but when I asked for the other color they gave me a size 7 (I’m 7 ½ & it’s partially my fault for not checking) anyways when I exchanged them they had a big attitude and when I thought we were done I asked «is this it» and neither of the 2 girls answered so I just walked away, then they chased me down telling me we weren’t done yet, well hello??? Y’all are busy talking about what to wear to work! Not recommended, by the most part they are all just teens with bad attitudes who need extra pocket money.

This was my first time in an A’Gaci store and wanted to check it out. I found a style of heels I’ve been wanting and asked to try them on in two colors in a 9. I was able to try on the first pair, and I liked them. However, after asking a second time for the second color, the associate told me I couldn’t try it on in my size because the only one left in my size was on a mannequin. I imagine that any company interested in customer returns and making money would take the shoes off the mannequin for a potential sale, but I guess that’s a different story here.
Once I finally checked out, the two cashiers were disrespecting each other, which was awkward. I left feeling irritated and impatient. I won’t be returning.

The customer service at this store is awful-​at the management level. Management has a negative attitude. I went to return a shirt with a spot on it from the hanger that still had tags on it and they refused to take the shirt back. They have a very strict return policy because their clothes are so cheap. I highly discourage anyone from shopping here.
They also told me they couldn’t return my shirt because they didn’t have enough cash in their drawer. Some of the worst customer service I have ever experienced,

They have such cute items but it’s all cheap as hell. The Agaci/​Agaci Too clothing stores from over a decade ago had much higher quality clothing. Everytime I’ve gone in there the items are already damaged… ripped, broken zipper… I can’t remember the last time I actually purchased anything. But I keep coming back? Shame on me.

Extremely rude manager! Christy is her name, I usually shop by myself because I like to take my time but this time my husband and kids were with me. I saw this beautiful skirt and I decided just to go in and buy it. My kids were all ready tired, my husband has diabetes and it was time for his insulin too, the store was in our way out. I stood by one of the registers, there were 2 or 3 customers in the store and 3 employees just chatting by the registers, they ignored me until one of the associates told the other associate to take care of the register. She kept ignoring and talking about the length of the dresses. My exact words were «I am so sorry, but I am ready to pay» The manager Christy turn around and said «You need to be patient!» and start talking to the associates things like «Never let anybody to rush you!» and she kept going on and off in my back, out loud, very trashy at that point I had enough and I just turn around apologized to the associate and left without buying that beautiful skirt. She acted like she was out on the streets I don’t think that some one that doesn’t have costumer service skills should be working as a manager. I wasn’t rude at all; I even apologized to the associate for addressing that I was ready to pay. I am never going back to that store and I hope that Christy changes her attitude towards the costumers or just to get another job that can make her happy.

This store’s staff particularly is the absolute rudest staff I’ve ever encountered. The «manager» wouldn’t even look up from what she was doing when I had asked her about what to do about a strap that was broken off that of a dress I wanted. And when she directed to me to the store’s manager because she didn’t know, she said «her name’s Christy, you can go and get her.» Really? Do you wear that headset on your head to look cool? This is not even the first time I’ve been into this store and they’ve treated me poorly either. That’s the worst part. I’ve worked in retail for years and I know if I EVER treated a customer that way I would’ve been fired! Very very disappointing.

I was really happy to find a bunch of vnecks and leggings on sale 40% off! Especially since you can already get them here really really cheap. I bought 3 vnecks and 1pair of leggings at an unbeatable price… Anyways. the reason I only give two stars is because my experience here the past several times trying to check out is reallllly not a good one. Every time. The line is either super long because of only one person being on check out or not a single person at all at the desk and I can’t find anyone to check me out! Today was irritating enough to write this review. There was a really long line as usual. I work in retail so I really feel for the girl at check out all by herself and I know she’s doing the best she can but she was constantly having to ask the manager for help but the manager was absolutely no help to her at all. When I finally got to the counter after 15 – 20 mins waiting, I tried to make it as easy as possible for the girl, just handed her my things, told her that would be all, but then of course none of my items that I had taken off the sale rack and were clearly marked on each tag 40% off. were ringing up correctly. I didn’t even say anything. I just let her finish in case the price was suppose to change at the end. But the girl realized they weren’t showing up correctly and asked her manager why it wasn’t coming up like it should. The managers reply was «well that’s probably because they’re not on sale». Uhhhhhhh seriously? You can’t see the 40% off sticker on the tag, plus the 15 other shirts exactly like them on the sale rack right next to the register? I guess she couldn’t because she took out this massive binder labeled «markdowns» and took her time skimming over a bunch of UPCs to find out if the shirts were really on sale. After throwing my garments back and forth for about ten minutes she finally was able to confirm that they were all really on sale after all … C’mon…I could have figured that out. After instructing the checker on how she could go about changing the price on the register I was finally able to walk out of there with my clothes. Anyways. All I know is that if it was any other manager ive ever known it would have been a much easier fix. Any place I’ve ever worked at was always happy to just change the price for them especially if it was clearly marked down (not tampered with) and there were more just like it on the rack. It’s not worth it to have not only one. But an entire line full of really irritated customers. I felt bad for the girl checking me out. She was just trying to do her job but her manager was just making things more difficult. I love this store and it’s good inexpensive clothes… Just can’t say I loved the customer service experience. At least on the managers part.