Ace Passport Services

Our family recently had the opportunity to go to Italy and my passport was expired. Mark was very knowledgeable, professional and had the answers to every question I had about getting my passport ready for the trip!
When you call him to set up an appointment, he will tell you everything that you need to have when you come to the meeting. If you don’t have something, like a long-​form copy of your birth certificate for example, Mark will direct you correctly.
It was a smooth process and I wouldn’t hesitate to use Ace Passport again in the future!

If I could give Mark a MILLION stars, I would! My husband bought us a trip to the Dominican for my birthday and we are leaving tomorrow (Saturday). We took our passports out Tuesday night around 1am, only to discover that mine was expired!!! I can’t even explain the wave of panic that overcame us (especially since we have 3 friends coming with us). The next morning (Wednesday) we contacted Mark. He was SO EXTREMELY helpful and wonderful. He walked us through the process step by step so that we gathered the correct paperwork, he packaged it all together, and even took my picture for it when we got to his office. Then he called and gave us updates as the process moved forward and asked we let him know as soon as we get it. He truly cares! We did the 24 hour turn around. I am now staring at my brand new passport. Thank you SO MUCH, Mark! You are excellent at your trade! I will definitely be recommending you to anyone and everyone I can!

Paid $ 95 plus shipping for 5 day turnaround. Received my passport in 4 days. Comprehensive guidance by Mark through the process took about half an hour. And he takes the passport photo himself at no charge. Definitely recommend.

Efficient, quick and professional service. I was a bit unsure as the business is located in a residence; however, when you walk in it’s set up like a nice little office and the whole process took only about 10 minutes. I highly recommend Ace if you are in a rush to get your passport or if just don’t want the hassle of waiting in the lines. I will definitely use Ace again.

I couldn’t be happier with Ace Passport Services! I had an appointment with Mark on a Wednesday and my passport was on my doorstep by Friday morning. Not only did Mark guarantee I’d get my passport well before my departure date, but I got it in 2 days. Let me emphasize that again, I got my passport in 2 days! Getting all the necessary documents together can be very confusing but Mark made the process completely painless. I also found the price of his services to be very reasonable and he took my passport photo free of charge. I would recommend Ace Passport to anyone, and if you’re reading this because you’re considering using this service, call now you won’t regret it!

Truly top notch
I’ve used Ace twice. Once in 2012 and again in 2015. In 2012 my passport was damaged and I needed a replacement in 7 days. Mark handled everything and actually got it for me in a few days. Confusing paper work, photos, everything he took care of.
Two weeks ago I needed a passport for my 9 month old son for an emergency trip. Mark and his wife handled it all. We needed the passport within 3 days, Mark had the passport in our hands in 24 hours. He handled all the confusing stuff immediately, called to make sure everything was great. What an amazing service
Can’t recommend enough.

We needed our passports early and Mark took us right in. We set an appointment so he could help us get our paper work in order and he threw in passport photos for no additional charge, saving us about $ 50! Everything went very smooth and our passports were on our door step with 4 business days. I highly recommend using Mark, he’s and expert and at the very least can guide you through this complicated process. Thanks!

Amazing customer service and value!
If you need a hassle free passport and you are in a hurry look no further. My wife and I needed first time passports in short notice, Mark was honest which saved us money and gave me easy instructions to follow. I had to call a few times to make sure I had everything exactly the way it was needed and he always picked up on the first ring and helped me out without me feeling like I was a pain. Our passports arrived earlier than expected and he followed up with me as soon as they were at my office with a phone call to make sure everything was perfect.
I will send everyone I know to Mark from here on out.

Literally took me 20 minutes to get the paperwork complete to have my passport renewed. Mark explained everything to me as I was filling out the documents. I received the passport within 4 days, in time for my trip. Mark and his staff are very efficient and it shows they have been doing this for a long time.

We’re really unorganized when it comes to planning travel — so just over a week before getting on a plane to South America, we realized we needed a visa to visit Brazil. I found Ace online, called Mark, and he assured me we could get it by the time we left. (I called a couple of others, but they had rush fees and Ace didnt)
There is something terrifying about handing over your passport to a stranger (who will then give it to a courier), especially when you’re planning on leaving the country a week later. I’m happy to report that the passports arrived on our doorsteps, with Visas, exactly when Mark said they would! Thanks Mark for savin’ our butts!

Thank You, Mark!!! I just called to find out about coming over just for a passport photo, and he said I’d be better off going to Walgreen’s or CVS because they charge less! What a great guy. And, if I ever need passport services, Ace Passport Services will be at the top of my list!

They were SUPER helpful. My purse was stolen a week before I was supposed to go out of town. No license, no passport. I had no idea what I had to do to get my passport, let alone get it FAST.
Ace Passport Services made it so easy and they got it to me within the week. I would highly recommend them for anyone who needs a passport quickly and doesn’t want to waste a lot of their work day getting it.

Well, its been 3 months since I used Ace to get my Brazil Visa for the World Cup and I have yet to get my passport. First they used the excuse they were holding my visa because of potentially waiving my fee for the one time World Cup visa, which I had never asked about. On top of that they said they would not be able to refund the $ 180 visa fee. So my question to them was why would I try and get a World Cup visa if they weren’t going to refund my money. I have called several times, and have not received a call back. I am traveling in several weeks and I am VERY, VERY worried… oh, and by the way, they told me it would take 10 days.

I needed a China VISA and the only way to obtain one was to get it through Texas. Since I currently reside in California, I wasn’t sure how that was going to happen within a couple of weeks. I called around spoke to several VISA/​PASSPORT businesses, but then i came across ACE Passport Services on BBB website. I contacted the company on Sunday and was given general information on the process and what the company would do on their end. The business is not open on Sunday but Mark was answering as a curtesy to their customers (dedication, RIGHT!?). Long story short, Mark work ethics was amazing! I had several questions and each time I called him, he answered with patience and competence. The price for their services were very reasonable compared to the quoted prices I had received from other companies. I was told the process would take 5 – 7 days, AND that promise stood true. The VISA application was sent out Wednesday for processing and on Monday it was on its way to me. I am so thankful I came across this company. Mark was professional, prompt, and helpful. I would definitely recommend their services to others. STAY DEDICATED TO CUSTOMER SERVICE ACE!

With the dire need of obtaining a passport within a short period of time (10 business days) I looked up several places to expedite the process. I came upon Ace Passport Services and called to speak with Mark. He was straight to the point with what I would need to take care of and provided a clear list of requirements. I have worked with another passport company that is very well known and the service was nowhere near what I got from Mark at Ace Passport Services. Within exactly one week of speaking on the phone with him I had my passport at the front door with an extra week to spare. The cost was extremely competitive and the service was second to none! I highly recommend Mark and Ace Passport Services to anyone in need of rapid turnaround without the sales pitch.

This is the 2^nd time I’ve used Ace Passport Services. The first was for my husband who was asked to travel internationally for business. At that time his passport had just expired. We rec’d his passport back quickly. Much worth the extra fees.
Being a procrastinator, I let my passport expire and continued to «not renew» until well past the 5 year deadline to easily renew. Ugh. Suddenly in a rush to be able to make reservations for a long-​needed vacation for my hubby and myself I searched out Mark at Ace.
He helped me every step of the way. I was a little high-​maintenance with numerous calls but Mark was always pleasant and encouraging — outlining the steps extremely clearly. All my calls were either answered on the spot or returned quite promptly.
In the end, I requested a 2-​week rush and got my passport back within a week. I want to say it was only 3 – 4 working days. Amazing!!! I highly recommend ACE not only for their extreme professionalism but for their personal touch and superb service.
I’m giving ACE (5) stars and I am usually not generous with ratings. Thanks, Mark at ACE!

Wow! I needed a passport within one week to go to Europe and these people were a life saver! Yes it seemed a little sketchy walking in a small office with just little time left. But I gave it a chance, paid the fee, brought all my paperwork, and next thing you know; FedEx is knocking on my door the same week! Also, The man that owns this business called me that same day to make sure I received my passport. Unbelievable service. Thank you!

Eric helped me and my company Chinese Visas at the last minute. He made an amazing haul to Houston and got it all cleared. Very nice service and excellent follow through. Very recommended.

«Your PASSPORT will be required for check-​in.»
What had I just done? I had not seen my passport in YEARS and I had less than a week to get a new one. LESS THAN ONE WEEK.*
Calm clarity and focused voice was what I was looking for, not just lowest cost. Mr. mumble-​non-​present-​speed-​talker was NOT going to get my business. WHY you ask? because in my head, it was FREAK OUT time! It was LOUD and I felt the urgency like an internal time bomb. Was this even POSSIBLE to get a passport in less than a week?
Kathy was amazing and walked me through the process on the phone so I would know what to bring and how much it would cost. Their website is very clear about services offered and prices.
They have a 5 day service and a 3 day service and I asked Kathy if I should just pay the extra $$ to insure it would be on time. She said no… save that money for your trip, «If we say 5 days, it will be 5 days or less.» She was right…
«Hi, this is Kathy with Ace Passports calling to let you know that your passport is finished and will be delivered by 3:00 today to your home. Thank you so much. Check out your spelling and date of birth and everything else. Thank you for choosing us.»
Flood of relief. THEY WERE A DAY EARLY. Thank you!
FYI, ACE used to be called A RUSH. A RUSH is still a business listing for passports, but your calls will come here. They have «same day» passport services available for extreme emergencies. This is a local company, but they serve people all over the U.S.
*BE CAREFUL, the people you meet on Unilocal.That is all i gotta say. If you let them, they may change your life. One of my best friends and her beautiful family had moved to Toronto. We met in an AUSTIN Unilocal TALK THREAD. So here i am, writing a review for a place that helped me travel to visit a friend in Toronto where i wrote reviews for favorite new real places. and yes. REAL PEOPLE who are very lovely and wonderful and beautiful and poetic.
You are.

It turns out they airline won’t let you leave the country without a passport, even though Mexico only requires a birth certificate and driver’s license. Mark was able to re-​route my passport to our hotel outside DFW, it arrived at 7:30am the next morning and I was still able to make it to Mexico. Thanks again!!!