Acceptance Insurance

These people are truly the most incompetent people we’ve ever dealt with. I am so incredibly frustrated with this stupid, horribly run company. My insurance policy is canceled with them monthly because they don’t bill me. When I call to ask why they haven’t taken payment out, they lay fault with me even though I’ve authorized monthly deductions from my account several times. I’ve called to settle these billing problems, taking hours of my life to settle this over the phone, only to be double billed and have to call again!!! Meanwhile, I’ve been driving around thinking I have insurance coverage while I don’t. Now I’m being told my policy was canceled because I didn’t pay and I have to pay the $ 80 nonrefundable fee again to have insurance. What a racket. Get it together Acceptance and do your job!

This company is an absolute nightmare. I was in an accident two months ago and have been bounced back and forth, given numbers that don’t exist for contact information and have had two people come and «inspect» my car without sending me copies of ANYTHING. This has been an absolutely horrible experience, as if getting in an accident that wasn’t even your fault wasn’t already hard enough.
Get your act together, Acceptance. Totally unacceptable.

Negative stars! My car was hit by someone who has an Acceptance Insurance policy. Here we are TWO MONTHS later and nothing has been done. I’m still waiting for my car to be repaired. Good luck trying to talk to a human or to get anyone to call you back. What a nightmare! Shady, Shady company. If you are thinking of purchasing a policy with Acceptance you should expect horrible customer service and months of waiting to settle any claims. Listen to these Unilocal reviews! Do not give Acceptance Insurance your time or your money. You will regret it. I have State Farm, thankfully!

I have to give my insurance people kudos. My agent, Rachel Flores, is not only very professional, but also very sweet, personable, and helpful. The rates are pretty good, and – here’s the best part – Rachel always calls me 48 hours before my payment is due. As forgetful as I am, that’s a huge bonus! I’ll stick with this company as long as I’m driving in Austin…