ABC Movers

I have moved many times in my life and have never been able to afford a moving company. This time, 8 + years older with failing knees, I knew I couldn’t do much myself to help my friends help me with another move. Thanks to one of these dear friends, I had the opportunity to save the money for professional help with my ridiculous amount of stuff. I am not sure of the right words to express how not only did I make the right choice, but I also definitely chose the right company. Don and Brent worked very hard for me yesterday and were incredibly kind and professional though I was less prepared than I thought. I felt bad not helping as certainly not used to that. I was told to just relax and «We’ve got you.» They did have me and I am very grateful and again happy with the choice I made. I am in no rush to move again, but if I do I will be sure to put aside another move fund and call ABC again!

I obtained several quotes and decided on ABC Movers. First and Foremost, there was no BS with making the appointment to move. I told them the date I needed, they asked how many bedrooms and levels of entry and all was said and done! Did not need to provide a lengthy check off list, nor did l have to agree to a deposit for moving insurance for damages. The quote given was for a basic hourly rate, minimum 2 hours (which was less than any of the other reputable companies I called) and the standard trip/​equipment/​gas fee. Once they got to my house they did go over the details, which included a reimbursement rate for any damaged items, which did seem minimal, but these guys were so professional that the guarantee they gave, not to break anything, and for me not to worry, was believable. Sure enough, they didn’t damage one thing, not even a tiny scratch on a wall AND they hustled. So, on that note, to Don and Brent thank you for all of your hard work! Oh and on a personal note, IFyour movers do an outstanding job, as Don and Brent did, tip them well please also… IF you have time, break down and set up your own stuff. That will save you some money folks. Otherwise they’d do it for you. They were surprised I had broke down my stuff and I believe, in return, they busted A$$!

Quite possibly the worst move I’ve ever made. We called an Austin mover, only to be charged for three additional hours for the Austin crew to drive from San Antonio, that was never mentioned by Don.
After the $ 2000 bill I return to the old place to pick up the one carload I had told the movers to leave only to discover five additional car loads. Called trusty Don, he wants pictures and says he’ll call the next day. I send him pictures. He doesn’t respond to the email, calls two days later. At this point I request a written response. Nothing. As a bonus they broke a recliner, put a giant dent in the dryer, broke various other items. It seems as if this is how they do business. Shady movers is more like it.
So here’s your review ABC Movers. Next BBB and the Attorney General.

These movers definitely left their mark… on every piece of furniture I own. To be fair the owner of the business was super accommodating to schedule this move last minute, as I had my scheduled movers cancel on me last minute due to a back injury. However, if I had known what I do now, I would have probably been better off if he hadn’t. I feel guilty saying that because the owner was so nice to me, but I did pay full price for a service and I believe that entitles me to a review. We agreed on movers showing at 4, but they didn’t actually arrive until about 6:30pm, again we were just happy to have help and this was not a big deal to us at all.
Mover’s got there and told me upfront they didn’t want to do this job. I apologized for the last minute change up, and made sure that I did my best to help as much as I could as well. We were moving from an apartment where the truck was not visible from my apartment due to a long hallway, and after a while we started to notice that we weren’t seeing them very often. They seemed to take a lot of breaks but we decided top bite our tongues, as we were thankful to them for their last minute accommodation. To pick up the slack, we were also doing a lot of the heavy lifting as well, although I think this frustrated them a little because it also kind of forced them to keep up. Overall, these movers took 5 hours despite our help (they had promised to take off the breaks-​but they didn’t, and to be honest, I didn’t fight them for it, as I lacked the energy at 11:30 pm), for what has taken my regular movers 3 hours without our help.
Now as for the damage:
They dropped my husband’s subwolfer and a few boxes off of the dolly, and onto the flat screen tv. TV seems to still work fine, but subwolfer is ruined. So is one of the PS3’s that was in one of the boxes.
They took an entire edge off of my son’s bookshelf by slamming it into the door way (we hear a large wood cracking sound, followed by him yelling out «y’all got some glue?», and also broke one of the shelves.
They ruined the finish on both sides of my son’s train table
they took the mattress protector off of my 3 month old mattress, to be easier to grip, as they dragged it across the outside ground.
They also ripped the fabric off of the box spring, in order to make it easier to hold.
They put a pretty significant gash in my son’s tv stand.
They ripped the backing off of my dresser and damaged the space in between the drawers, then told me it was IKEA anyways (which is true, but it still costed me $ 400, so I wish they would have waited a second for me to take the drawers out, then it would have been easier to lift)
They cracked a leg on my dining room chair.
Their cigarette ashed all over my couch, leaving a black mark that took me some scrubbing to get out.
Also they put a cigarette down in my front door area, not only burning the plastic on my xmas decorations tub, but leaving a pretty nasty smell.
This is all we have found so far, but both my husband and I work 50+ hours a week, and as a result the majority of the furniture and boxes are still stacked against the wall until the weekend.
Please keep in mind that while I did witness a few of the mishaps, I did not realize the extent of the damage until the next day, as during the time all this was going on, I was also moving furniture and boxes and still trying to keep the morale up as they were in such bad moods.
Also they had complained quite a bit of not being able to eat all day, so I did buy pizza and sodas, we also supplied cold bottled waters, but I was sad to wake up the next day (they finished after dark) and find their pizza crusts and cigarette butts all over the driveway and grass. I am sure our new neighbors thought highly of us after that.
I haven’t asked for any compensation for the damages because at the end of the day, I know this is pretty much my fault for scheduling the move last minute. It was a bad decision to try and still make the move happen after my regular movers canceled, and I paid the price for my hastiness. I know that the owner was cool to try and accommodate me, but it’s not like they made a couple bucks in the process. I still chose to write the review however because the movers they employ were just awful, and while their demeanor may have been amplified due to the last minute addition of my move, their nonchalant demeanor about the destruction of my personal property was clearly not out of their comfort zone.

Best moving experience I’ve had! ABC Movers were really professional and they got the job done so fast! The manager Don even called me after the move to make sure I was happy… that’s great customer service! I will definitely use their services again the next time I move! Moving is so stressful but ABC Movers made it so easy!

PLEASE READ– This was the worst experience. I was told they would be at my house between 10am and 12pm. When they hadn’t showed by 12:30 my roomate called them. The receptionist said they could not find us on the calendar for that day. Then it was escalated to a very rude man who claimed to be the Owner’s nephew. He says he finds us on the list but that we were lying about saying their window was 10−12pm and that the real time frame was 10−2pm. So we deal with that and him being very rude. When they still hadn’t showed up by 3pm I called and spoke to the Manager. He was so rude to me. Literally laughing in my ear when I asked for a discount for our horrible service and inconvenience. He told me he couldn’t help the weather and that it was raining. It was a sunny day. It made no sense. So he continued to argue with me on the phone. The movers ended up showing up to my apartment at 5:30pm. They took 4 hours to load a one bedroom, continuously taking breaks to smoke cigarettes on my balcony. There were only two of them. One very young guy who was really nice and they only one moving anything and this other guy who acted like he was hooking you up with some awesome deal as he sat on the patio smoking and talking on his phone. My neighbors actually watched them as they took down one small fan over half an hour. They loaded everything into my hallway of my apartment and just sat there. I called what was listed as the corporate office and got the same «manager» that had been so rude. I told him that I was not going to pay for this amount of time for a one bedroom while his workers went as slow as possible. It was obvious at this point they were all in on this. This was my punishment and there was NOTHING I could do about it. After 10pm, at the new place, a few blocks away I told them to just put everything in the garage and leave. I paid for all the rip off charges as I had no choice, and tipped them out of fear of retaliation. I now have to hire someone to come and move my stuff upstairs that is too heavy and have a full garage of stuff that should have been moved in under two hours total. When I moved stuff from a two story house from San Antonio to Austin and had a pit stop half way to Austin to unload half of the things into a storage unit then up to Austin I paid half the price of this one bedroom same zip code move. I don’t even know what to say.