1st Impression Dentistry

I liked Koob. She was always nice and gentle. She was my dentist for years until my insurance changed. I liked her assistant (who wasn’t there long). Her other assistant (who ever does the cleaning), I didn’t care for because she poked too much and hurt me though she was only doing her job.
One thing I didn’t like… her receptionist! This lady was not friendly and down right ugly! She called me four time one day within a two hour window saying I owed. I was tied up at work and was not able to answer her call. Whem I was able to get back to her, I told her my insurance had not changed though it did renew that I would get with HR to see what was going on. Turns out there was some kind of hick up with the insurance but all was good. Did the receptionist call back to apologize? HA!!!
I would recommend Koob but I’d also recommend she get a new receptionist if she hasn’t already!

2 of these reviews are her staff! I wanted to like this dentist this for 9 years and I’ve had mixed experiences with her. Her staff was dreadful when I first started coming and she slowly replaced them over 7 years. So the lady that works at the front desk and hygienist are good but have replaced two of the worse service people I’ve ever encountered, one woman whose mentioned in the other bad reviews of this business was waterboarding me while I was having a procedure done, she thought it was funny and the doctor just sat there and looked at me like ‘I don’t know what to do?’. The rest of the doctor staff is pretty inexperienced, I’m not sure if they’ve attended any dental school at all. What I realized after her staff improved was that she is not a good dentist. She filled the same tooth three times over a two-​year period. She took over 6 ½ hours and three visits to replace a crown, now, two months later, I am in agonizing pain if I put a piece of ice in my mouth or crunched down on anything hard like a chip. A crown is supposed to last the rest of your life, and it was not cheap, even with my insurance it was still several hundred dollars out of my pocket. I’ll have to pay another dentist redo the work because of my experience here.

Very knowledgeable staff, hygienist, and doctor… Missing out by not coming to this office! New staff and technology

My husband and I have been going here for years and are very pleased with Dr. Koob and her staff. We have always setup our appointments at the end of our visits and get reminders about the appointments as they get closer. I have found the environment to be very warm and inviting. I highly recommend them to anyone looking for a place that genuinely care for their clients. We have had different procedures done here and are totally satisfied with the quality of work that was done! Five stars easily!

First two appointments were great. General exam and cleaning. That’s why I gave them two stars. Should you need a procedure done besides the basics, I would highly recommend to go to a different dentist. I had the most unprofessional root canal experience in that office and refused to go back. After numerous shots Dr. Koob was not able to numb the area. I kept telling her that I could feel it in one spot and she started getting very frustrated with me, to the point were she told me that she couldn’t give me any more and started blaming me. She said the anxiety is affecting the shots. Which I read can happen, but I didn’t feel anxious at all. I went to an endodontist after and he didn’t have any issues numbing that area, nor did the dentist I switched afterwards when prepping for the crown. I have never had such an unpleasant experience that made me walk out and cry. This was over three years ago and I’m still very frustrated about Dr. Koob’s unprofessional reaction.

Ester has no business being in customer service I can’t be the only one who feels this way

Horrible, horrible Ester. I called and verified my new insurance with Gabriel, who was very nice and helpful. When I called back to speak with Gabriel again to verify my wife’s insurance, Ester answered and told me that she is the only one who could help me and that Gabriel should not even be assisting with such things, even though I expressed how pleased I was with her help. Reluctantly I began trying to talk to Ester. She told me that my wife gave her the name of an insurance company that was incorrect and I then said that I disagree; I have her insurance card in front of me so there must be a misunderstanding. Ester then asked if I was calling her a liar. I said, «No, and I don’t appreciate the accusation in that question. That is not good customer service.» She then hung up on me, thus showing me her full potential for quality customer service. When I called back, no one answered. I called back twice more before Ester answered again, only to tell me I am being rude, she is busy and then hung up on me again. This is the saddest display I’ve seen in some time. It blows my mind that someone like that is allowed out in the public eye at all. She should be contained in a store room somewhere where no customers can be exposed to her rude, obnoxious personality.
I can only assume that I dodged a bullet with this one. Considering how the receptionist behaves, I can only imagine what atrocities would have been done to my teeth. On principle alone I am writing this review in hopes that going forward, fewer people are exposed to this infuriating nonsense. DO NOT help these people stay in business.

The dentist is good but the support staff is HORRIBLE especially Ester. They’ve messed up my appointment twice and I’ve been running after them to get my insurance paperwork since more than a month — something that would take 5 minutes to send at any other dentist office. Avoid this place! After 10 years with this practice I’ll be looking for a new dentist — not due to Dr Koob but due to her extremely incompetent staff.
A suggestion Dr. Koob — please change your support staff, they are giving your practice a bad name!

1St impressions is the best dentist i’ve been to so far. Staff is friendly, always cracking jokes. Hygienist is great, very gentle. Dr is as well. Every other dentist i’ve seen just want to cap my teeth. They gave me more options and have worked with me and my budget.

I wish there was an option for a ZERO star here. To start off their office is not at all welcoming– rude receptionist bad waiting area. The actual service is not that bad BUT the follow-​up is extremely poor. They did not schedule a 2^nd appointment for me while I was there and told me that they would call me as a reminder. Sadly I never got that. When i called to check they said that they will call. Finally I made several calls after months of not hearing from them but no one bothered to contact me. I wasted my entire year of Dental Insurance waiting for this office staff to call me. Glad I moved my business some place else!

I needed to find a new dentist after moving up north and chose 1^st impression. Now I typically pride myself on researching no matter what it is for but I really dropped the ball here. Maybe I years spoiled from my last dentist but couldn’t justify the drive since the move. I had my new patient checkup back about 7 months ago. The hygienist was friendly enough but the dentist was just rude. As a new patient I don’t think its too much to ask for the dentist to introduce themselves to you. Didn’t happen. The as soon as the hygienist was done some stranger comes over and starts poking In my mouth. If it wasn’t for the hygienist telling me it was the dentist I would have no idea. The dentist spent all of 10seconds looking at my mouth and told the hygienist «he’s good» and left. Considering I was the only patient there and while I was waiting for my cleaning she was just laughing have a good ol time with the receptionist (I just thought she was a hygienist) she obviously was not busy just rude. So now we come full circle 7 months later and I have not gotten a reminder in any way that I am overdue for my cleaning. So needless to say I’m in the market for a new dentist.

I had a completely great experience here today. Went in for a cleaning, haven’t done one in about a year. Office was small, its in the strip mall next to Thundercloud.
Woman behind the desk was polite and helpful, then I was introduced to Regina. Regina had a really awesome attitude and was super friendly and helpful. She always asked if I was uncomfortable or needed anything. They even gave me a pair of sunglasses to hide the bright lamp. After the cleaning, I met the Dr. She was prompt and told me about any problems. She was casual and very informative, you could tell this was a private Austin practice.
I’ll be going back for a procedure next month, so I will write another review on that. For a first time visit today, I’m very pleased!