Mattress Firm Austell

Delivery update: our NEW mattress was delivered at 7PM. We also discovered the first mattress tag had been sloppily cut off and another tag glued on top to apparently disguise the fact it was a USED mattress. The truck was a mattress firm truck, the drivers were in uniforms and allowed us to inspect the mattress before bringing in it to replace the dirty used one previously delivered. They were very polite (huge difference from the original delivery being in an unmarked box truck with 2 men having pants below their butt & very unprofessional). We have been contacted by the corporate office to voice our concerns and problems with a promise to hear from the store owner. We have yet to hear from the store owner though. We did get a recorded call from the «president» of the company wanting us to do a survey of our experience??? Really? We hung up having already spent way too much time on resolving this problem. If they really wanted to make it up to us they would have a real person call! Although we are finally satisfied with the bed, I still can’t say I would recommend Mattress Firm to anyone for the purchase of a mattress.
SECOND UPDATE; When my husband called the store to complain about the USED mattress and horrible delivery experience, he spoke with the store owner, DeAnn, she said she would give us a discount and it would show on the paperwork. We got the paperwork and, of course, there was NO DISCOUNT! He called the store and was told the store manager would call back to resolve the matter. That was THREE DAYS AGO and still no call from DeAnn!
DON’T BUY ANYTHING FROM THIS MATTRESS FIRM located on the E/​W connector in Austell in front of the Target store! I would strongly advise you just don’t go to any Mattress Firm stores for your mattress!

I like my mattress but the sales associates definitely need more training. Read before you sign. Make sure the right mattress and all accessories are written up correctly. I purchased two mattresses with 2 mattress covers and I still received one mattress and told I would have to pay more for the two mattresses when I called back to the store. Plus if you buy the adjustable bed the adjustable base is not returnable.