Massage Envy

BEWARE BAIT AND SWITCH!!! I came here for my initial massage and upon leaving, I was told if I signed up to be a member, I would receive one free massage. I went ahead and signed up and scheduled my extra free massage. I ended up having to cancel that appointment, but in the back of my head I knew I still had that one on my account. When I returned to get that free massage, all of a sudden they said they do not give free massages for signing up. Really??? She then tried to make it seem like I misunderstood and that I wouldn’t have to pay when I came in because my account had already paid for the massage. But how could I misunderstand scheduling an extra free massage before the first charge to pay for the massage was scheduled to go through. It’s too late now and I’m stuck being a member, but on the plus side, I can go to any location so I will definitely be using my massages at the Acworth location. They are way better and didn’t try to cheat me like Austell did. Don’t fall for their free massage bit, you’ll never get it.

This is one of the few places I would give a zero if it were possible.
I purchased a gift certificate — then misplaced it — but when I called in — I was told to give them some time and that they should probably be able to find the gift certificate number using my name and method of payment used to purchase. The next day a Massage Envy associate called me back and confirmed that the gift certificate number was on file and I could use it. I even wrote the certificate number down so I would have it in case there were any problems later. I made an appt with a female masseuse and I arrived about 10 minutes early for the appointment.
Upon my arrival — I was told that my masseuse «had an emergency and would I mind using what’s-his-face instead?» And what’s-his-face is standing right there while the clueless receptionist asks me this. For the sake of this review — I’m going to call him Brandon instead of what’s-his-face because I’m tired of typing what’s-his-face.
Okay. So. Because I’m human. And I have my moments of actually caring what people think. I say okay, I’ll use Brandon instead of re-​scheduling. All the while I’m kicking myself because 1) I’m pretty sure I’m not going to be able to relax in a room where I’m semi-​nude and a strange man is rubbing my body and 2) if my boyfriend knew I was getting a massage from the opposite sex he would probably not be amused.
But oh well — I decide — not hurting Brandon’s feelings or having Brandon think — that I think — that he wants to jump my bones is more important than anything else right? The human psyche is a funny, funny thing.
So off I go. Brandon tells me to undress to the point of comfort and lie face down on the table, so I remove my socks, shoes and shirt. I lie face down on the table and drape the sheet over me. Brandon comes in and starts working on me and within 10 minutes, he very politely requests that I remove the bra so he can better access my shoulders. Then I wind up having to remove my skirt instead of hiking it up so he can better access my legs. And keep in mind this is long, flowy skirt — not a pencil skirt from Mad Men or anything. Brandon did his best but I wound up lying on that table stiff as a board, wearing nothing but my panties, just waiting for it to be over.
Now don’t get me wrong — I did not feel violated. And I did not think Brandon was turned on by my many cellulite dimples, fat thighs or old lady boobs (lol) — but if I needed to get naked except for my panties — why not just say that at the onset?
And why did that idiot receptionist put me on the spot by asking me with him standing right there? And why didn’t they call me to reschedule as soon as they knew the female masseuse wasn’t going to be able to make the appt. And why didn’t I just ‘woman up’ and say, «I want to reschedule with a female masseuse!»
But that’s still not enough to warrant one star. The one star treatment came when it was time to pay. They allegedly couldn’t find evidence of my gift certificate #. Luckily — I had it written down in my planner. I went out to my car to get my planner (and fyi — I shoulda just jumped in my car and squealed outta that parking lot like Daisy Duke in the General Lee — what? I have brothers.)
Any way. It doesn’t take a rocket scientist to figure out what happened next. Of course — the wonderfully helpful receptionist tells me my gift certificate number is invalid. She informs me that I will have to present an alternate method of payment until they «could figure it out.»
So I did. I really wanted my refund, so in the two weeks following my massage, I called back 3 times and sent one email before I was finally told that they the gift certificate number was, indeed, valid and I could come back any time and it would be on file for use. Yeah right. Fool me once, shame on me…
I wound up paying $ 50 for the most awkward, uncomfortable massage I’ve ever experienced. I blame both me and Massage Envy. I should’ve spoken up but at the same time the receptionist needs some training and the old bait and switch when it came time to pay was simply unforgiveable.

I went to this massage parlor yesterday for the first time and was very pleased with the service. The staff are very professional and courteous. My wife got me a gift card for our anniversary to here, it’s been about 2 years since I’ve had one and it felt great. When my wife scheduled the appt. for me I she asked me if it was ok to have a man give me a massage and I said sure. When I showed up the masseuse was a woman not sure if the wife was playing a trick on me or what. Anyway for a one hour massage it’s only $ 39.99 which is not bad at all. I recommend you to give this place a try.