Zales Outlet #2802

Last year the week before black friday my fiancé and I stopped in to check for wedding bands while shopping at the outlet. We are happy we did! I ended up finding the perfect band based on what I wanted and fit for my unique engagement ring. Also it was on sale due to the early black friday sales! My fiancé tried on rings yet sadly didn’t find any he liked. The girl helping us out was very nice, cleaned both my rings and explained the warranty of the ring I purchased. I would go back to them again!

We were greeted immediately after walking in the door. We received amazing service from Caitlin while looking for engagement rings. Bonus was she wasn’t the least bit pushy and was super informative.
Go see her for your next jewelry purchase! Hopefully my boyfriend will be soon ;)

I honestly wish that I could give less than one star for this store. Before the christmas season my now fiancé and I went into this store after having been to a regular zales to see what they offered as far as specials. I had my heart set on a Vera Wang engagement ring, just my luck the designer never goes on sale. We waited for over half an hour to have an assiciate help us which for us was not a big deal. We both work in the sales industry and understand how difficult it is working with undecisive clients who take up alot of time. Eventually when a sales person freed up she went to an older couple who had just entered the store. Luckily they were kind enough to let her know we have been here before them. She then came to help and we showed her what we were looking at, she went over pricing and options and we had decided that would be it just not at this moment. To my suprise she was not annoyed at all by our answer and wrote down her name and information for us to come back. I absolutely loved that! I thought that for her going out of her way and not looking at us like two kids just looking around I told my fiancé he HAS to go back to her for my ring. A month passed by and my fiancé went into the store to purchase the ring, he let Starr (sales rep) know that he wanted the ring along with the gurantee and if he could put it on the 36 month no interest he will take it. She seemed thrilled to sell the ring to him and once she began to ring him up she rang for the WRONG card only 6 months no interest. She told my fiancé to call once the card was in to have them change the interest. Once the card was recieved we called and were told that it is not possible to get that. All there is now is 12 months interest free. One third of what we were originally promised. From there we were a bit miffed but we dealt with it. After having spoken with a sales associate from another Zales they let me know that we were to have gotten an elegant box with the ring for it having been Vera Wang and also a certificate of authenticity from her. I called Star wondering why we were never given that and she had no answer for me she said she was sorry and mailed it out. Which was annoying to me because had we not had said anything I would have never gotten it, but fine thats not the worst part. We dropped off my ring for sizing over this past weekend and were guranteed that it would be in by today. Starr let us know that she would call by noon letting us know to come in and get the ring. She did call us at noon… but to let us know that it was never given to the company that does the sizing until today and now i wont have it back until some time next week. I am beyond upset with this store. Mind you my fiancé and I live in the city. We kept going out of our way because of the way (an hour and a half) all because we are both in the sales industry and we liked the way she originally presented herself but after having worked with them for a bit I will NEVER buy from this store again. I work for the insurance industry, and trust me i am very patient. This is just above and beyond for worst customer service i have ever seen nor had.

I am sad to write this review… errr! pause! Perhaps it’s Zales that should be sad that they have lost my business for life.
I walked in to this store with a very particular item in mind. I walked in, strolled the store. Attempted to make eye contact with the 3 employees working to make sure they knew I was in there to shop and not just browse and the least they could have done would be to at least acknowledge me to let me know they will be with me shortly, but no, this does not happen.
I find what I’m looking for, the pricing is not visible, so I’m forced to wait for some assistance. Ok, I’ll wait my turn. And I wait. And I wait. And then I wait some more.
No one seems too interested in greeting me, but then, the kicker! A couple walks in, they are greeted within about 2 minutes of their arrival whilst I have been waiting for upwards of 15 minutes, and not only does their employee let them know that someone will be right with them, but then after she finishes up with her client, she walks right over to them to help them… right in front of me, the lady that is waiting to shop and potentially purchase some jewelry. HELLO!
Well, you clearly do not want my business. Later!