Walmart Supercenter

This particular Walmart is not very customer service oriented. Was waiting at the automotive counter for more than 20 minutes when I decided to call the store to ask for help. No one answered the store phone, it just rang and rang. After 10 rings, I gave up. They obviously don’t want my business.

Not my liking. I used to be a fan of Walmart but not recently. Every time I have to this place it looks like a war went through it. There is things/​stuff everywhere. It’s a mess. Hardly anyone around to ask questions, or if you need help with an item (if it’s locked up). I’ve done pictures here and I refused to pay for them bc the quality and color was horrible. Today (middle of December) I was picking up some items I ordered online and the lady that was helping me was a complete ***hole. When I was checking out my items that I bought in store (two items-​bc I hate this place so much) this lady was complaining how she needed a brake and how she hates her job bc she never gets a break. Well that same lady ended up «helping» me get my online order to me. She had the worse attitude the entire time. She was bitching to another employee how she needs a break whenever she is done helping me. I had all my stuff in order so I could get the heck out of there. I didn’t want her vibes nor did I want my little one around her with that kind of attitude. Holy moly. Everyone has bad days but watch what you say in front of the customers. No one likes bad attitudes especially at a place they don’t like coming to in the first place.

I came here in search of the pioneer woman collection for my mom for Christmas. They were out of the items I was looking for but it was much cleaner and better stock than other Walmarts I’ve been to.

So annoyed! Went to Walmart tonight at 8pm on November 16^th to purchase a shelf. The box looked like it was previously opened and returned for whatever reason. There were only three boxes and all looked exactly the same. They all look the same so I just pick up which ever one has the least amount of physical damage on the outside. I go to check out and I spend a total of $ 110 total… Whatever! It’s all what I need for this shelf I’m going to build! No big deal!
Now I’m no handy man, so it takes me 45 minutes to build a simple 5 piece shelf. Get aaaallll the way to the top and realize that I’m missing two screws. Really?! I’m thinking I may have dropped them or something since I notice a small hole at the bottom of the box. Maybe they fell out on the ground or something. So I decided to retrace my steps. Go out of my apartment… Nothing… GO OUTSIDE IN THE RAIN… Nothing.
At this point I’m very irritated. So I call Walmart. I speak to a manager who states there isn’t a lot he can do. He did advised me that I didn’t have to come back tonight (which I wasn’t), and that they will happily exchange it for me. He also suggested to have someone at Walmart build the new one I’d purchase together, which is fine! Accept I still would have to disassembled the one I had put together that took 45 minutes and drive up there for this new one. Not to mention the fact it’s now my time being wasted. Also since the box was already opened, I was sitting down for half the time trying to match the pieces up since they weren’t in their original packaging! Overall I’m very annoyed!
Walmart, if your going to start accepting returns and placing them back on the floor please make sure all the pieces are inside of it! I will be returning this crap and buying a new one… From somewhere else!

Poor cashiers offset the savings.
The customer service people are great but literally almost every time I shop here someone forgets to give me a bag or a mail in rebate. One time I did price check and the item ended up on my bill. None of the cashiers seem trained to use the Savings Catcher cash I earn through the app. Also, customer service at mobile phone area is virtually non existent. Mostly cheap prices, though.

Filthy from the parking lot to the back of the store. Exceptionally poor customer service in the lawn and garden area. Had a young lady on her cell phone that I had to interrupt for help in finding something. She did not end her call and just kept the phone to her ear the whole time. I came back to check out and she was kicked back on a lawn chair. When I asked her if the register was open she said yes. I walked up there and no one was at the register. I walked back toward her and looked for another associate. After walking around looking for someone and going back toward her again she finally got up. She did not say anything to me and walked toward the register. I assumed she would ring me up. At the register she still had the phone to her ear and continued her conversation. She did not state the price and just stood there. I swiped my card and she handed me my receipt without saying anything. I said thank you and she just walked away. I tried calling the store to speak with a manager, but the person who answered said no managers were available. They took my name and number, but after 90 minutes I have still not received a call back. Walmart continues to live up to my expectations.

This is by far the worst Wal-​Mart I’ve been to. On several occasions I’ve checked
for an item I want and it says it’s in stock at this Aurora Walmart on Kird Rd. Awesome right? Try again… I check on my own to find said product. It’s no where to be found… I flag down an employee to help me… he can’t find it. I wait in line at the customer service desk for 20 mins… No one can find it. So I go home annoyed, go to
and order it with free in store pickup. It was available for pick up THAT NEXT DAY. Clearly it was in the store somewhere! So then I drive back the next day to pick it up. Come on Wal-​Mart, get with it.

Oh my God!!! Terrible terrible, absolutely horrible customer service. I asked one worker for help (an older woman), she told me she couldn’t help me, (she obviously wasn’t interested in helping me, she never looked at me, not once lol), and that it’s not her department and then she told me to go look for another worker named Maria… huh??? Smh… Unbelievable.

This is the worst Wal-​Mart I’ve ever gone to. Every time I’ve been here, the service is horrific. I’m lucky of one of the people I encounter is friendly or speaks English. Forget getting both. One of the workers I encountered saw my name tag and, upon realizing I work with kids with autism, suggested autism teachers carry tasers. It doesn’t matter what time of day you go, the store will be a mess and the workers will be rude.

need more check out lines open, this has been a hindrance of this location for years. Also for better or worse, they do not enforce the 20 item rule at the speedy checkouts

On 12÷1÷14 I came in at 530 pm to return two items and then pick up my prescription. I stood in the customer service line for 25 minutes. There were only two people working behind the counter slow as molasses as usual.
Then I decide to do some grocery shopping after that. I got a few things (and NOT from their produce section). For example, their grapes were disgusting and had a brown film on them.
I go back to the pharmacy to stand in line for 10 minutes for them to say they had the wrong insurance info on me so I gave my insurance card to them again. Not sure how that happened. So now they say it will be another 15 minutes to process that. So I just go pay for my groceries and come back. Another long line of 8 people. So I decide to just go to my car and go to the drive through Another 20 minutes. My patience has worn very thin with a Monday evening trip to this zoo.

I always find what I need at Wal-​Mart especially at this one. They have everything. I’m also happy that they have the same layout as most Wal-​Marts. I need a mini frig for my office and they have a wide variety to choose from. I love this place.

this walmart is just like every other one out there, however I had a terrible experience today. I know walmart isn’t the right place to buy a fish but it was a last second idea and I figured why not. I ask a girl for help in the fish section and she said okay, but instantly we were interrupted by a guy and said,“what are you doing?” she said she was helping me and he said, «no no I’ll get this.» okay whatever. so we ask for our fish, he kept talking and talking about things totally irrelevant. bad music, stupid movies, music stuck in his head, etc. when he said a customer came in asking for the glow fish, he mentioned something about how you need acid to really enjoy the fish. whatever. don’t really care about that. when we finally got our fish in the bag, it was bagged totally screwy. poor fishy. but when I finally looked in another tank and saw 8 dead fish, I said, «hey, you might want to get those out.» he exact words were, «ehhh, I would but I’ve got a lot of other shit to do right now.» I thought he was joking at first then I realized he wasn’t. are you kidding me dude? wow. had a sour taste in my mouth for the rest of the time I was there. luckily, my fish, Oscar, is pretty damn cool and he’s doin pretty good. :)

Worst Walmart ever. Don’t help customers and won’t ad match for groceries most of the time. Avoid at all costs.

Walmarts like this are why Walmart gets a bad rap. I only go here because it’s on my commute to work… but really??? Three lanes open during peak hours? Awful customer service… horrific bathrooms? I have been to many Walmarts that are bad but this one is easily one of the worst around… if you don’t HAVE to go, DON’T!

This walmart is awful. I know I’m here on a Sunday but there’s no excuse for bad service, nasty bathrooms (2 out of 2 stalls I looked at had no locks and a lady told me none of them did, then no paper towels, not to mention all the toilet paper on the floors) and I just love how everyone in the pharmacy takes their lunch at the same time. My guess is there’s only one actual legal pharmacist on staff. So yeah. Gonna move my prescription elsewhere. Not worth it.

Have had to wait forever in the paint and ammo section but other than that this place is just fine. Their prices are unmatched and grocery section is not bad (for a Walmart). I’m very lucky to have a store where I can get all my shopping done in one trip so close to my house.

I live right near this walmart and I shop at Meijer or target or I will drive to Batavia to the super wal mart but I will not go here ever again. It is dirty it smells, and cashiers were rude on more than on occasion. it was never organized and there were always open boxes everywhere. If you can find an employee there guess is as good as yours to find what ever you are looking for. My advice steer clear unless you have no other option.

This is the kind of store that gives Walmart its bad reputation. Illogical layout, rude employees, even ruder customers, poor selection, and the longest lines I’ve ever waited in. I’ve never been in line at a cashier here for less than 15 minutes. Just shut this place down! Do yourself a favor and drive anywhere else to do your shopping.

I typically don’t like Walmart but my significant other wanted some sporting goods something or other so I reluctantly went. We couldn’t find anyone working in the sporting goods department but did located an employee in the bicycle area. After waiting more than 10 minutes for that Walmart employee to locate someone who could help us I finally went to customer service to request help. Oh and the kicker the item he wanted was out of stock. Two other customers were equally frustrated trying to get help in the automotive and paint department. Never again it’s not worth my time or the frustration.