Visionworks

Just went in because a screw came out of my glasses so I couldn’t wear them! A girl with blonde hair helped me and she was super sweet! She went out of her way to find one that fit as my glasses had a weird screw size! Would definitely recommend going here!!!

We got the warranty because the glasses are for a 4 year old. Two pairs of glasses was $ 500. Both of the glasses had to be repaired and/​or replaced several times and for the most part, the warranty was honored without hassle. This earned Visionworks 3 stars and our repeat business. We wound up here for the selection of kids frames. The other stores didn’t have the variety we were looking for. We have since found glasses online that we can trust but Visionworks is an ‘ok’ backup place for us.

Went shopping for lenses yesterday. Won’t ever go in here nor recommend it. I waited to see a dr for an eye exam because it was due and I didn’t set an appointment so I had no problem waiting even though there were a few people in front of me. The wait was about 20 min. and the female dr was so nice! She had a great vibe and was really nice and understanding.
Once done, she handed me over to David who would get me set up with my prescription purchase. David didn’t have the best vibe, he seems very cocky. He went on and on about how I needed HD lenses and Scratch Protection. I already had a pair of frames so that wasn’t apart of the process. After all of that he told me my total was $ 342…that’s sounds bizarre only because I got 2 pair of glasses and frames with the recommended lenses just a year and half before at Americas Best for $ 109.
So I told him it sounded pricey and I would just pay for my exam and get back to him… all of a sudden he comes with a 25% discount??? So he offers me a discount that I turned down. Then offers me another $ 50 after I said no. Maybe they get paid on commission? However it rubbed me completely the wrong way and I walked out (after paying my exam of course)
Went to Americas Best on Quebec, had absolutely NO wait, as soon as I walked in they gave me the quote I wanted. I asked for the HD lenses and Scratch Protection and an Angel fell from Heaven with a quote of $ 126…FOR THE SAME QUALITY! For just a basic lens I was looking at $ 78…wow thanks anyway Visionworks. Definitely won’t be getting my business.

My dog chewed my glasses for the second time and I couldn’t make the repair at home. Tyson at VisionWorks gladly helped out and got me on my way back to seeing! I don’t need new glasses, I am having cataract surgery in 3 weeks. I appreciate the customer service I received!

Worst customer service EVER. My wife and myself ordered glasses (Buy one get one free offer) and it still cost us over $ 800. We were told they would be ready in 7 days. We called 7 days later, they weren’t ready. We called the day after and was told my wifes were ready but mine weren’t. I called the day after and was told mine were broken in the making. They said they would call me and get them to me asap. I went into the store and complained that nobody had informed me about anything. They said they should arrive in 3 days, they didn’t. I called the store the next morning and was informed they had arrived. I went to collect them and had to have them adjusted slighty as they were very loose fitting. The woman then slightly bent the frame to make them fit and said is that it and said have a good day. Please be advised if you want great customer service after paying out lots of money, DON’T GO HERE.

Went here to look at frames a few weeks ago .they have a buy one get one free offer .so I pick out a couple of frames they ring up a total of 429.86 that is a lot for 1 pair of glasses. keep in mind this is buy 1 get 1free. I declined .I went back today and figured I would get cheaper frames 139.00 as apposed to 199.99 total came to 488.69 today these guys are crooks .here is how it works. conventional lenses 150.00 add on hd lenses you get 200.00 ad on
Anti glare add on additional 150.00 we stopped there .im not paying 500.00 for a pair of glasses. Both times 1 or two other customers now I can see why .for gods sake there glasses not
do you justify charging this much money for glasses.

After 10 days of trying to see/​read through my new lenses, I took them to another eyeglass dealer who confirmed they were made incorrectly! No wonder my neck hurts from trying to see thru the bifocal!!!
Took them back and salesperson said «they are within 3% of the rx». R u kidding? I want them 100% of the rx! The salesperson was ok to deal with, hence the 1 star.
Literally a pain in the neck for sure!!! Will update again… in 10 – 12 days

I have been going here for years. I love both doctors they have been here to the past 4 years so they offer consistency; this can be rare at these types of locations The service can be hit or miss. The sales are good but you have to read the fine print. If you have poor vision, the sales go out the window and the expense increases vastly. The benefit, you can get your glasses the same day.

My dad had a bad experience here recently. He went in early July to get an eye exam and some new glasses (He ordered two pairs). He paid something between 700 and 800 out of pocket because he needs bifocals. The first one was ready but not the second even though they told him he’d have both. He went in anyway, tried them on, and suspected something wasn’t right with them because he couldn’t see. The employee spoke to the eye doctor, told him he’d need to wear them for a couple days, and come back if they were uncomfortable. My dad did come back in with them and told them there was something wrong with it. The eye doctor saw him again and realized that these new glasses had the wrong prescription… really? At least the eye doctor figured that out, but if the wearer can tell something is wrong, shouldn’t you look into it before you let them walk out of the door and drive away in them? That’s potential for some serious accident.
They said it would be another week before he’d get the new prescription and the other set of glasses (one of the employees said it’d be ready Monday/​Tuesday). He went in a couple days after they called to tell him the new prescription was ready. He got the corrected glasses and then asked about the other pair. They acted like he didn’t order a second, kept typing in the computer for his name, and then told him it would be another week. Guess what? It’s the end of July and no glasses. Really? I wonder what really happened to them… He decided not to give the new ones back and cancel the order. He still paid for the eye exam of course, but they refunded him for the glasses.
I’ve stopped going to this one since 2009 too. I wear contacts and didn’t like wearing the Frequency brand they prescribed after about the second year. I wore that brand for 6 years, and every time I went in I told the eye doctors if there was anyway to prescribe a different brand, something that didn’t hurt my eyes and something more affordable (Frequency was ridiculously expensive… $ 30– 50/​box). While I could see fine, the comfort level wasn’t that great. The doctor would tell me, «It’s Colorado. It’s dry. Live with it. Use more eye drops.» I understood that. I used eyedrops. I switched lens cleaners, and I still had issues with those contacts. I’ve been going to the one at Park Meadows instead, and I was able to switch my prescription to Accuvue Oasys. Wow! Not even a glare or a shrug or «a deal with it.»
We’re not just customers. We’re also patients. Listen to what we have to say. It’s our eyes.

My husband and I have been doing here for a couple years now due to the convenience of their location. Their service, wait time and quality is decent. Not stellar, but it gets us take care of. We have purchased glasses, contacts and have even have them remove debris from our eyes before. It’s fair in price on office visits, glasses, other accessories. They allow walk-​in and can usually have you seen within 15 minutes or so. Love that! Wide selection of glasses. We aren’t there all day, which is nice. Staff is informative. Reception desk is chaotic. It’s placed right in the middle of the place and seems scattered. I’d recommend it for anyone that just needs a routine checkup done.

After a disastrous experience at America’s Best across the street, I ended up here because they take my insurance. I did not make an appointment, just walked in, but was seen very quickly.
From the first second I was greeted with a smile, and the General Manager (not the one mentioned in an earlier review) got me all signed in and ready to see the doctor. We share a birthday and we chatted for a bit, he was a nice guy and put me at ease.
Dr. Kerry Jarvis was phenomenal and after going back today for my contact lens follow up and meeting with her again, I am thrilled to have lucked out on such a great doc.
Because they did not have my exact prescription available for a trial pair at the time, they gave me one as close as they had to wear until my new trial came in. I also ordered a 6 month supply to use my insurance benefits before the end of the year. All in all, I got 2 extra months of contacts at no cost.
Other vision places will give you a hard time when you ask for your prescriptions but Dr. Jarvis wrote both my glasses and contact prescriptions up and gave them to me without me even asking, leaving me free to shop at a competitor if I want to.
All in all a fantastic experience.

I hate this place. I paid over $ 350 out of pocket (not covered by insurance) in February for an eye exam, glasses and contacts. In the exam, I was talked into getting a more expensive brand of contacts. A few months later, my contacts started bothering me so I made an appointment to get my eyes checked out — I pretty much paid $ 25 for the doctor to tell me to stop wearing my contacts for a week. Of course, that didn’t help at all. After not wearing my contacts for over 3 weeks, I wanted to switch back to my old contact brand to see if that would help. They told me that I would have to pay another $ 75 for a new eye exam. They wouldn’t authorize me to order any other brand of contacts without getting refitted. What a total rip off. Aren’t annual exams supposed to cover me for the year?
I went back to America’s Best. They aren’t covered under my insurance but I rather pay more to give my business to a company that’s cooperative and appreciates their customers.

I don’t think I’d have them do an eye exam, I’ve had bad luck with ‘doc in the box’ places. I did go there with my new prescription. The service was too casual for my taste, kind of… «look and tell me if you need anything». When I got down to ordering, the clerk was nice and generally helpful. I kept feeling like she was nickel-​and-​diming me. The buy one-​get the second free was a bit of a joke, but I ended up with 2 pair for $ 600. That said, they are the best glasses I have had. Good quality work and great lenses. Picking them up was a ‘here ya go’ affair. So — really great glasses — really mediocre service. But I wanted glasses, I got glasses, and they really are quality.

My glasses were suppose be in on the 17^th, than they delayed it to the 22^nd, and NOW they’re delaying it again to the 25^th. This place is fucking unbelievable… Look optical only takes a week to get in, this place takes forever! I don’t recommend going to this place… fuckers.

i thought America’s Best was horrible till I went to Doctors Visionworks…
this place is absolutely the worst ever~!!!
the manager Joanna is rude n should get her ass fired…
shes a liar and horrible with words…
i had called to complain about my dads glasses not being in and it had been over a month without anyone from there calling me about details of wat was going on…
i ened up speaking with the manager Joanna…
she told me «sorry» n PROMISED to call back to let me know what was going on…
a week went by… no phone call…
when i called upset about not receiving a phone call back like she promised she tells me «well, we’ve been very busy… even right now there is a line as im talking to you… and I know its not your problem but its been very busy»
now i’ve been in management position before and there are better ways of dealing with the situation…
but im jus ranbling now… the story is so long…
in the end… it took my dads glasses what should have been 2weeks… turned into 3months~!!!