Terminix

Surprisingly impressed with terminix, I called to get pricing and told the woman I’d search around and call back. Then I read these reviews and was happy I didn’t sign up! Shortly later I received a call from a woman in the local office here basically asking if I had any questions. I told her I changed my mind and listed some of the things I read here to her, figuring it would be the end of it. But she went through exactly how their comp. has changed in the last 2 years, new branch manager, new experienced techs, new products. and she assured me they removed several bad employees and are more customer focused. I only decided to buy because she assured me I could cancel anytime w/​30 day notice. The service so far is great and my tech is really knowledgeable. I guess the reason my ant issue never went away with orkin is because they weren’t doing it right. While they were spraying, it was only making it worse. Apparently theirs one kind of ant that if you spray, the colony breaks apart and spreads for survival. Idiots. So that first appointment he put this bait out and terminix fixed in 1 week what’s taken orkin several months (of making the issue worse). So far everything I was promised has held true. I’m staying!

This company is absolutely ridiculous. I scheduled an appointment and they never showed up then rescheduled us for a different date that I was unaware of, I only found out when I called customer service about the cancelled appointment. They did nothing to compensate me and then when I threatened to cancel service they said «ok» so I will never use this company.

Terrible company! The service guy came out in February when we had around 3 feet of snow outside so I told him he can just spray the basement for spiders. He went out to get his equipment & the next thing I know, he’s in our backyard spraying! We just installed a brand new $ 5,000 fence & I didn’t get how he got back there with 3 ft of snow against both sides of the fence. Turns out he hopped the gate, broke the boards & now it’s lop sided and won’t open! We called to complain & get a refund. Instead they sent the same service guy out to fix the fence, even though I didn’t want an unqualified guy touching it. Then they charged us for his visit again & of course the fence is still broken!!! Spoke to the manager today & he refused to waive what’s due! I have nothing but bad things to say about Terminix & the manager. Awful service with a rude manager who has no common sense!

Find another company to deal with. These people do not accept responsibility for damage they do on your property. You have to sign a 1 year contract to start. They come out 4 times during the 1 year contract and will come additional times if you need them. I have made several call backs and they come and spray, but I am not seeing an improvement with the spiders and curly bugs. The first tech that came out hit the gutters over my garage and Terminix refuses to repair the damage. They say they didn’t do it. They did do it, but silly me I paid the contract for the full year and now am stuck with dented gutters, spiders and curly bugs. Not a good deal or company I would recommend to anyone.